Afrihost Business Uncapped Feedback - 2

[Hydnon]

Must say since last night my ping and packet loss looks a lot better.Ping is not the lowest its ever been but it is stable.

 

[AfriGenie]

I know that feeling. Needed github for windows. 5pm-7pm was me sitting and retrying every time the download failed

That definitely should not be your experience on a Business Uncapped account, how are you speeds outside of the period you mentioned?

Are you seeing any increases in latency as well?

 

[AfriGenie]

My account is know looking fine I get full line speed and no packet loss
View attachment 200684

That's great to see! I certainly hope it stays at those levels!

 

[AfriGenie]

Must say since last night my ping and packet loss looks a lot better.Ping is not the lowest its ever been but it is stable.

Thanks for the update! I'm glad to see that there is an improvement! I am sure you will continue to see even further improvements over the coming days.

 

[electrofreeze]

speeds are slowing down again as the day gets later and more people get on the internet
and now it just went down the crapper again

 

[AfriGenie]

speeds are slowing down again as the day gets later and more people get on the internet
and now it just went down the crapper again

We're looking quite okay in the South at the moment, what sort of speeds are you seeing at the moment?

 

[electrofreeze]

speed came to a complete stop no browsing nothing and is now coming back up slowly

 

[Mike43110]

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=594ms TTL=53
Reply from 8.8.8.8: bytes=32 time=353ms TTL=53
Reply from 8.8.8.8: bytes=32 time=959ms TTL=53
Reply from 8.8.8.8: bytes=32 time=893ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1416ms TTL=53
Reply from 8.8.8.8: bytes=32 time=611ms TTL=53
Reply from 8.8.8.8: bytes=32 time=86ms TTL=53
Reply from 8.8.8.8: bytes=32 time=347ms TTL=53
Reply from 8.8.8.8: bytes=32 time=172ms TTL=53
Reply from 8.8.8.8: bytes=32 time=481ms TTL=53
Reply from 8.8.8.8: bytes=32 time=294ms TTL=53
Reply from 8.8.8.8: bytes=32 time=286ms TTL=53
Reply from 8.8.8.8: bytes=32 time=486ms TTL=53
Reply from 8.8.8.8: bytes=32 time=297ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=468ms TTL=53
Request timed out.
Reply from 8.8.8.8: bytes=32 time=193ms TTL=53
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=156ms TTL=53
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=110ms TTL=53
Request timed out.
Reply from 8.8.8.8: bytes=32 time=240ms TTL=53
Reply from 8.8.8.8: bytes=32 time=93ms TTL=53
Reply from 8.8.8.8: bytes=32 time=456ms TTL=53
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=286ms TTL=53
Reply from 8.8.8.8: bytes=32 time=201ms TTL=53
Reply from 8.8.8.8: bytes=32 time=662ms TTL=53
Request timed out.
Reply from 8.8.8.8: bytes=32 time=197ms TTL=53
Reply from 8.8.8.8: bytes=32 time=379ms TTL=53
Reply from 8.8.8.8: bytes=32 time=240ms TTL=53
Reply from 8.8.8.8: bytes=32 time=132ms TTL=53
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=498ms TTL=53

This is the usual, everything all over the place and when it gives "request timed out" nothing can be done.

 

[Ho3n3r]

Ok so after all of this I went the wireless route. They were at my house earlier today and installed for me.


Keeping my Telkom line and ADSL but will be keeping an eye on this...

With whom is this? Is it fully unshaped/uncapped? I would like to switch, but like-for-like, not something that will throttle me when I need it most.

 

[Mypro-D]

With whom is this? Is it fully unshaped/uncapped? I would like to switch, but like-for-like, not something that will throttle me when I need it most.

This is with Sonic Wireless.
Not sure if they operate in JHB. P2P is shaped from 7am till 7pm. Weekends it is unshaped.
Streaming etc is absolutely flawless, gaming is amazing. I am happy.

Edit: You do get a fully unshaped package with a 5:1 Contention Ratio.

 

[Lucazade]

Apologies! Seems that I typed out a reply, saved it, but never actually sent it.

Honestly, that latency spikes that you experience when someone is streaming from Youtube on your network could be caused by a number of factors. How many devices are connecting to the modem? Are these devices using WiFi or LAN? Are you seeing something similar happen with other services?

@AfriGenie

It happens on all devices but it seems worse on LAN connected devices. As for number of devices we looking at 2 LAN connected and about 3 WiFi ones. I personally suspect YouTube has been given highest priority from your guys end if this is even possible. A friend suggested it was shaping of some sort but the issue has persisted since I upgraded to business.

Update: Twitch seems less effected but it yields similar spikes. Asked a friend to do some testing with his account and his ping doesn't exceed 30-40 ms on YouTube. This is not a case of a strained network as a single device connected still yields the ping spikes. The moment the video reaches the end of its buffering, ping goes down to a constant 10 m.s

 

[Ho3n3r]

Waddiefok is going on?

C:\Users\Die Nelle>tracert www.racedepartment.com

Tracing route to www.racedepartment.com [31.204.128.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 11 ms 11 ms 11 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 15 ms 15 ms 15 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 48 ms 76 ms 15 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 16 ms 14 ms 14 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 14 ms 14 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 212 ms 211 ms 213 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 201 ms 200 ms 201 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
9 213 ms 203 ms 201 ms 20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
10 219 ms 223 ms 224 ms 20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173]
11 203 ms 211 ms 203 ms 80ge.br2-cr1.smartdc.rtd.i3d.net [188.122.95.84]
12 202 ms 202 ms 203 ms racedepartment.com [31.204.128.181]

Trace complete.

 

[TEXTILE GUY]

Update: Twitch seems less effected but it yields similar spikes. Asked a friend to do some testing with his account and his ping doesn't exceed 30-40 ms on YouTube. This is not a case of a strained network as a single device connected still yields the ping spikes. The moment the video reaches the end of its buffering, ping goes down to a constant 10 m.s

Pinging youtube-ui.l.google.com [66.8.14.57] with 32 bytes of data:
Reply from 66.8.14.57: bytes=32 time=143ms TTL=56
Reply from 66.8.14.57: bytes=32 time=115ms TTL=56
Request timed out.
Reply from 66.8.14.57: bytes=32 time=225ms TTL=56

Ping statistics
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 115ms, Maximum = 225ms, Average = 161ms


Not great for you tube.

 

[Rickster]

This thing that telkom implemented is really fscking thing up.

 

[AfriGenie]

Update: Twitch seems less effected but it yields similar spikes. Asked a friend to do some testing with his account and his ping doesn't exceed 30-40 ms on YouTube. This is not a case of a strained network as a single device connected still yields the ping spikes. The moment the video reaches the end of its buffering, ping goes down to a constant 10 m.s

I just thought of this, can you run a traceroute to Afrihost.com with a Youtube video playing / buffering, then another traceroute without Youtube running, this should then show us exactly where the latency is creeping in.

 

[AfriGenie]

Waddiefok is going on?

That's not good at all, those are definitely worrisome results.

Could you run a traceroute to Afrihost.com and then Google.com, I'm pretty sure the latency is causing the significant drop in speed.

 

[Ho3n3r]

Waddiefok is going on?

So now traceroute and Speedtest are normal again, but streaming still cowdung.

Actually, there's always 1 of the hops that has a delay on 1 of the 3 pings, see highlighted.

Tracing route to www.racedepartment.com [31.204.128.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 11 ms 12 ms 12 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 14 ms 14 ms 14 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 16 ms 14 ms 15 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 15 ms 15 ms 15 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 39 ms 14 ms 15 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 211 ms 211 ms 211 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 201 ms 201 ms 219 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
9 204 ms 202 ms 201 ms 20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
10 262 ms 223 ms 223 ms 20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173]
11 203 ms 203 ms 203 ms 80ge.br2-cr1.smartdc.rtd.i3d.net [188.122.95.84]
12 254 ms 252 ms 205 ms racedepartment.com [31.204.128.181]

Trace complete.

 

[electrofreeze]

why is the internet faster now after business hours
is it because less people is using it now
looks like not enough bandwidth to me
come on ah sort this problem out

 

[Ho3n3r]

That's not good at all, those are definitely worrisome results.

Could you run a traceroute to Afrihost.com and then Google.com, I'm pretty sure the latency is causing the significant drop in speed.

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 11 ms 11 ms 12 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 26 ms 14 ms 14 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 15 ms 15 ms 16 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 14 ms 14 ms 15 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
6 15 ms 72 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 46 ms 23 ms 16 ms 196.44.31.99
8 17 ms 16 ms 16 ms 196.31.220.6
9 15 ms 15 ms 15 ms 196.31.220.23
10 15 ms 16 ms 15 ms 196.31.63.206
11 16 ms 16 ms 15 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 16 ms 15 ms 16 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to www.google.com [66.8.14.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 12 ms 12 ms 12 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 15 ms 15 ms 14 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 15 ms 14 ms 15 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 20 ms 56 ms 49 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 15 ms 51 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 14 ms 13 ms 15 ms cache.google.com [66.8.14.53]

Trace complete.

Such inconsistency. I'll be ****ed if somebody tells me the inconsistency in pings ain't a sign of problems.

 

[Mike43110]

Such inconsistency. I'll be ****ed if somebody tells me the inconsistency in pings ain't a sign of problems.

At least yours doesn't completely drop out every few seconds.