Afrihost Business Uncapped Feedback - 2

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It just keeps getting better! :wtf:

Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 175.252 ms 196.457 ms 192.550 ms
3 41.181.221.214 (41.181.221.214) 197.666 ms 202.335 ms 197.973 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 201.408 ms 207.651 ms 207.688 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 183.146 ms 184.206 ms 190.274 ms
6 196.44.31.97 (196.44.31.97) 190.266 ms 183.248 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 183.764 ms
7 196.30.1.53 (196.30.1.53) 185.612 ms 183.466 ms 189.901 ms
8 196.31.220.27 (196.31.220.27) 200.612 ms 170.377 ms 170.048 ms
9 196.31.63.202 (196.31.63.202) 200.790 ms 193.380 ms 197.567 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 158.309 ms 148.961 ms 156.615 ms
11 cms-gm.afrihost.com (197.242.144.102) 217.292 ms 225.794 ms 211.832 ms
 
redfox61 said:
It happened again! For the third night in a row, at precisely 10:32pm (give or take a few seconds), my NNTP download speed switched from being utterly useless to full speed. This can't be explained away as mere coincidence or natural adjustment to decreased traffic -- it is too abrupt and too precisely timed. It is clear that some form of selective restriction is lifted at that specific time. And come morning (not sure of the time yet), the affected protocols are again reduced to a snail's pace.

Just my experience. Shaping, anyone?
Click to expand...

I have been experiencing the same problem as well. Its #### annoying that you switch your pc on after load shedding and then be shaped
 
Well, this morning it's been business as usual -- meaning terrible NNTP downloads, while overall line speed is fine.

AfriGenie, did you read my PM's of last night? And especially, my forum post on the mysterious "10:32pm phenomenon", apparently also experienced by Bull1012 (see message #6903).
 
redfox61 said:
Well, this morning it's been business as usual -- meaning terrible NNTP downloads, while overall line speed is fine.

AfriGenie, did you read my PM's of last night? And especially, my forum post on the mysterious "10:32pm phenomenon", apparently also experienced by Bull1012 (see message #6903).
Click to expand...

:(

I just went through your PMs now, definitely not cool to see that.

It looks like were still leaking a lot of bandwidth over on the Uncapped accounts, and I have a feeling this is creating a knock-on affect on our Capped and Business Uncapped accounts.

We put a significant update in place on our network management software on Wednesday evening, it should start opening up a bit of bandwidth, which I think will make a difference especially for Southern Users.
 
AfriGenie said:
:(

I just went through your PMs now, definitely not cool to see that.

It looks like were still leaking a lot of bandwidth over on the Uncapped accounts, and I have a feeling this is creating a knock-on affect on our Capped and Business Uncapped accounts.

We put a significant update in place on our network management software on Wednesday evening, it should start opening up a bit of bandwidth, which I think will make a difference especially for Southern Users.
Click to expand...

Nice to know PMs get responded to?
 
AfriGenie said:
:(

I just went through your PMs now, definitely not cool to see that.

It looks like were still leaking a lot of bandwidth over on the Uncapped accounts, and I have a feeling this is creating a knock-on affect on our Capped and Business Uncapped accounts.

We put a significant update in place on our network management software on Wednesday evening, it should start opening up a bit of bandwidth, which I think will make a difference especially for Southern Users.
Click to expand...
It stll doesn't explain the clear symptoms of shaping we keep telling you about. Once more: my overall bandwidth is good; it's particular protocols that are subjected to severe restriction, and this is implemented (and lifted) at very precise times every day, while completely lifted over weekends. This is no "natural" bandwidth variation -- it is selective and precise, and therefore smacks of being deliberately implemented.
 
We will never get the correct answer, every time there are issues, all we get excuses and news about so called software updates etc. other ISPs never seem to be continually updating this and that, all delaying tactics. Last time it was IPC issues, and it took a long time for someone to actually admit there was an issue, but we are still expected to pay full price?

I cant even get my computers to do a Windows Update, small updates take forever to download, but I can download torrents. General browsing seems also slow. Facebook is sluggish, twitter slow to refresh. Streaming on Supersport/DSTV is *** as always, TwitchTV is useless
 
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I submitted a ticket yesterday for getting compensation for the bad experience, quoting specific parts of this thread as proof.

However, I expect AH to just give me the run around.
 
PurSpyk!! said:
We will never get the correct answer, every time there are issues, all we get excuses and news about so called software updates etc. other ISPs never seem to be continually updating this and that, all delaying tactics. Last time it was IPC issues, and it took a long time for someone to actually admit there was an issue, but we are still expected to pay full price?

I cant even get my computers to do a Windows Update, small updates take forever to download, but I can download torrents. General browsing seems also slow. Facebook is sluggish, twitter slow to refresh. Streaming on Supersport/DSTV is *** as always, TwitchTV is useless
Click to expand...

On another forum a user was told by AH support that there was a "glitch" on this Business Optimization setting which made it get "stuck".

They reset his account and it seems to be fine for him.

Just a general FYI.
 
Orihalcon said:
On another forum a user was told by AH support that there was a "glitch" on this Business Optimization setting which made it get "stuck".

They reset his account and it seems to be fine for him.

Just a general FYI.
Click to expand...

Do you maybe have a link to that Thread? I definitely want to look into this. I'm not overly optimistic, but if this is something we can look into from our side to help, I definitely need to check.
 
whatwhat said:
I submitted a ticket yesterday for getting compensation for the bad experience, quoting specific parts of this thread as proof.

However, I expect AH to just give me the run around.
Click to expand...

We definitely will address any points that you raise, can you send me the Ticket ID so that I can escalate the request for you.
 
Orihalcon said:
On another forum a user was told by AH support that there was a "glitch" on this Business Optimization setting which made it get "stuck".

They reset his account and it seems to be fine for him.

Just a general FYI.
Click to expand...

I was actually told that on this forum. My account was reset and, as if by magic ... nothing changed.
 
redfox61 said:
It stll doesn't explain the clear symptoms of shaping we keep telling you about. Once more: my overall bandwidth is good; it's particular protocols that are subjected to severe restriction, and this is implemented (and lifted) at very precise times every day, while completely lifted over weekends. This is no "natural" bandwidth variation -- it is selective and precise, and therefore smacks of being deliberately implemented.
Click to expand...

this will explain why the speed drops after hours and over weekends and latency is worse as there is nobody on duty to juggle the bandwidth around thus leaving us with problems till monday
shame on you

Rating = -100000

downloads are completely dead as of this moment
and going again
 
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electrofreeze said:
this will explain why the speed drops after hours and over weekends and latency is worse as there is nobody on duty to juggle the bandwidth around thus leaving us with problems till monday
shame on you

Rating = -100000

downloads are completely dead as of this moment
and going again
Click to expand...
So gaming is affected when downloads are fine, and vice versa?
 
redfox61 said:
It stll doesn't explain the clear symptoms of shaping we keep telling you about. Once more: my overall bandwidth is good; it's particular protocols that are subjected to severe restriction, and this is implemented (and lifted) at very precise times every day, while completely lifted over weekends. This is no "natural" bandwidth variation -- it is selective and precise, and therefore smacks of being deliberately implemented.
Click to expand...

Looking at the pattern, it definitely appears deliberate, but I can assure you it isn't. We see a massive drop-off in demand in the South round about that time, consistently each night. We're taking steps from our side to minimize the impact of this and make sure your service is going to be more consistent.
 
AfriGenie said:
Looking at the pattern, it definitely appears deliberate, but I can assure you it isn't. We see a massive drop-off in demand in the South round about that time, consistently each night. We're taking steps from our side to minimize the impact of this and make sure your service is going to be more consistent.
Click to expand...

With regards to P2P, I added a small 135MB torrent and it sat at 0.0% done at 0KB/s for an hour and a half. Only then it started to download.

a32c64148c.png
 
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