Afrihost Business Uncapped Feedback - 2

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Feedback - posts #6863 - #6866

AH have reset the port and hopefully this will do the trick. They said it was port errors.
 
Rickster said:
With regards to P2P, I added a small 135MB torrent and it sat at 0.0% done at 0KB/s for an hour and a half. Only then it started to download.

a32c64148c.png
Click to expand...

What sort of speeds are you getting on that download at the moment?
 
AfriGenie said:
Looking at the pattern, it definitely appears deliberate, but I can assure you it isn't. We see a massive drop-off in demand in the South round about that time, consistently each night. We're taking steps from our side to minimize the impact of this and make sure your service is going to be more consistent.
Click to expand...

Is it possible that this can be related to the operating hours of a major bandwidth user in my vicinity, like a business or a school?
 
Where is your support? I haven't heard a peep out of them in 2 days, firstly I had no Internet over the entire easter weekend, then finally had it fixed by Tuesday just to have the same regular disconnect issue, then on Wednesday I requested to be upgraded to vdsl, this was meant to take at most 48hours, here I am on a friday with no Internet and no hope in sight, your support does not respond to any queries regarding my upgrade, are they on holiday? I ask again how is this a premium service?
 
AfriMan said:
I can't see your second hop but there is definitely a difference in the results. My monitoring shows that latency in the North is stable, and my own tests at home seem to show the same. I have highlighted a few issues of concern on the traceroute you sent in, which seems to say there is some intermittency on the line, but it seems a lot milder on the second trace than with us.

We'll need to trouble shoot more on this. It could be that there is a latency issue which gets better when you reset your line to change accounts, and then degrades, I've seen this a few times. We'll have to test with you to determine this.
Click to expand...

Seems better today. Will keep an eye on it.

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 12 ms 12 ms 41.181.178.42
4 29 ms 42 ms 43 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 11 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 194 ms 191 ms 193 ms 41.181.180.10
8 229 ms 207 ms 214 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 190 ms 192 ms 189 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 191 ms 190 ms 190 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 190 ms 189 ms 189 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 202 ms 208 ms 200 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 204 ms 202 ms 203 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 254 ms 254 ms 254 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 257 ms 263 ms 258 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 240 ms 240 ms 239 ms te5-8-0-bb1.buc1.ro.m247.ro [83.217.231.98]
17 * * * Request timed out.
18 260 ms 255 ms 263 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.
 
dj2381 said:
Where is your support? I haven't heard a peep out of them in 2 days, firstly I had no Internet over the entire easter weekend, then finally had it fixed by Tuesday just to have the same regular disconnect issue, then on Wednesday I requested to be upgraded to vdsl, this was meant to take at most 48hours, here I am on a friday with no Internet and no hope in sight, your support does not respond to any queries regarding my upgrade, are they on holiday? I ask again how is this a premium service?
Click to expand...

:(

Over the past few weeks the Telkom Wholesale system has been processing ADSL line regrades significantly slower than in the past. If you send me a PM with your Ticket Reference or ADSL line number I will follow-up from my side.
 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 * 12 ms 148 ms 41.181.178.42
4 * * * Request timed out.
5 * 9 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * 10 ms 10 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 12 ms 10 ms 13 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\User>

Been a few days like that, that I know of.
 
Welcome back old friend. You were not missed.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [192.168.2.1]
2 8 ms 7 ms 7 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.14.65]
3 * 9 ms 8 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 11 ms 10 ms 12 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 11 ms 9 ms 10 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 * * 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 * * * Request timed out.
8 12 ms 12 ms 12 ms 196.30.1.53
9 82 ms 76 ms 73 ms 196.31.220.27
10 11 ms 10 ms 11 ms 196.31.63.202
11 11 ms 11 ms 11 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 13 ms 11 ms 11 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Lucazade said:
Welcome back old friend. You were not missed.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [192.168.2.1]
2 8 ms 7 ms 7 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.14.65]
3 * 9 ms 8 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 11 ms 10 ms 12 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 11 ms 9 ms 10 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 * * 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 * * * Request timed out.
8 12 ms 12 ms 12 ms 196.30.1.53
9 82 ms 76 ms 73 ms 196.31.220.27
10 11 ms 10 ms 11 ms 196.31.63.202
11 11 ms 11 ms 11 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 13 ms 11 ms 11 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Are you seeing a similar spike in latency on other traceroutes?
 
AfriGenie said:
Are you seeing a similar spike in latency on other traceroutes?
Click to expand...

Tracing route to intowebdesign2.dedicated.co.za [41.76.211.46]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms router [192.168.2.1]
2 7 ms 7 ms 7 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.14.65]
3 9 ms 9 ms 9 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 15 ms 15 ms 15 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 10 ms 13 ms 9 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 11 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 9 ms 9 ms 11 ms 196.44.0.72
8 11 ms 11 ms 10 ms 41-208-29-125.mtnns.net [41.208.29.125]
9 * 11 ms 12 ms 168.209.1.140
10 15 ms 14 ms 14 ms 168.209.100.206
11 33 ms 11 ms 10 ms 168.209.218.17
12 11 ms 12 ms 11 ms 196.34.134.105
13 * * * Request timed out.
14 12 ms 11 ms 12 ms intowebdesign2.dedicated.co.za [41.76.211.46]

Trace complete.
 
HelterSkelter said:
Is the "Fix line" tool gone from the client zone?
Click to expand...

Telkom recently migrated to the new DSMS, which basically replaces all of the tools ISPs had available for ADSL line management with a new automated system, which is supposed to monitor your ADSL line and adjust your ADSL line sync.

This does now mean however, that our Fix my Line tool no longer functions as we do not have access to that functionality which allowed it to work.
 
AfriGenie I sent you a PM at 12:50 PM??

Traceroute output: :mad:
1 * * *
2 41.181.221.213 (41.181.221.213) 120.133 ms 118.327 ms 124.372 ms
3 41.181.221.214 (41.181.221.214) 116.586 ms 121.457 ms 110.616 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 110.105 ms 124.515 ms 108.714 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 105.354 ms 109.586 ms 97.090 ms
6 196.44.31.97 (196.44.31.97) 98.417 ms 110.736 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 107.648 ms
7 196.30.1.53 (196.30.1.53) 113.859 ms 108.213 ms 114.974 ms
8 196.31.220.27 (196.31.220.27) 113.248 ms 106.887 ms 110.968 ms
9 196.31.63.202 (196.31.63.202) 105.835 ms 105.904 ms 116.090 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 110.681 ms 107.416 ms 114.964 ms
11 cms-gm.afrihost.com (197.242.144.102) 115.535 ms 132.127 ms 119.406 ms
 
Hummercellc said:
AfriGenie I sent you a PM at 12:50 PM??

Traceroute output: :mad:
1 * * *
2 41.181.221.213 (41.181.221.213) 120.133 ms 118.327 ms 124.372 ms
3 41.181.221.214 (41.181.221.214) 116.586 ms 121.457 ms 110.616 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 110.105 ms 124.515 ms 108.714 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 105.354 ms 109.586 ms 97.090 ms
6 196.44.31.97 (196.44.31.97) 98.417 ms 110.736 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 107.648 ms
7 196.30.1.53 (196.30.1.53) 113.859 ms 108.213 ms 114.974 ms
8 196.31.220.27 (196.31.220.27) 113.248 ms 106.887 ms 110.968 ms
9 196.31.63.202 (196.31.63.202) 105.835 ms 105.904 ms 116.090 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 110.681 ms 107.416 ms 114.964 ms
11 cms-gm.afrihost.com (197.242.144.102) 115.535 ms 132.127 ms 119.406 ms
Click to expand...

:(

That just looks like it is getting worse.

From which one of your ADSL lines are you running this traceroute?
 
So to me, just reading back on all the Afrihost threads around, the MTN network is poked?

So many people having problems with latency, Packet Loss & Speed.... (Myself included)

We seem to just get generic answers, even when getting Ref Numbers from Afrihost nothing gets done (Sounds like Telkom)

I can't believe how the service levels have dropped at Afrihost, it is quite disheartening as Afrihost DSL accounts used to be the best around, now they are the worst (in my opinion).

Since November 2014 everything has gone pear shaped, Where is Gain in all this?
Is he even aware that the Network is performing so terribly?

Poor Poor show Afrihost!
 
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