Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Again, lol at all the threats while paying full price. Cancel and move on if they aren't delivering.
 
Here is what one client said...
Wil graag hoor of jy dalk advies het. Ons gaan nog ‘n rukkie wag vir die fibre wat te verstane is. Intussen sukkel ons ons dood met internettoegang. Afrihost se dis ons route of die lyn of die port of die filter… Telkom het dit gecheck vroeer die jaar en toe werk als fine.

Hoekom op aarde sal ons so sukkel? Dit kan nie die router wees nie kan dit? Afrihost het basies net ‘n oplossing nie so ek wil maar net hoor of jy weet van enigeiets wat ek nog kan doen om die fout te probeer opspoor.


And on moving on. It is a hell of a pain to move the line back to Telkom and then to an new ISP. But it seems that screwing clients are in the order of the day, so maybe time to jump ship...
 
Francois Marais said:
And on moving on. It is a hell of a pain to move the line back to Telkom and then to an new ISP. But it seems that screwing clients are in the order of the day, so maybe time to jump ship...
Click to expand...

Why would say it's a pain? You just tell AH to move it back to Telkom, and then to the ISP. But realistically keep your line with Telkom, you won't have to worry about that anymore. The R20 or so bucks you save a month isn't worth staying with an ISP.
 
And then .... at the stroke of midnight

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 8 ms 9 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 20 ms 19 ms 17 ms 41.181.221.214
4 18 ms 17 ms 19 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 18 ms 19 ms 18 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 19 ms 40 ms 18 ms 196.44.31.97
7 52 ms 19 ms 18 ms 196.30.1.53
8 18 ms 19 ms 19 ms 196.31.220.27
9 18 ms 19 ms 18 ms 196.31.63.202
10 19 ms 17 ms 19 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 20 ms 18 ms 19 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

PLEASE KEEP IT LIKE THIS
 
And then back to this

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.1.1
2 350 ms 361 ms 308 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 290 ms 275 ms 286 ms 41.181.221.214
4 361 ms 415 ms 229 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 244 ms 203 ms 279 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 542 ms 474 ms 317 ms 196.44.31.97
7 271 ms 432 ms 429 ms 196.30.1.39
8 358 ms 404 ms 339 ms 196.31.220.23
9 391 ms 248 ms 344 ms 196.31.63.206
10 338 ms 297 ms 285 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 331 ms * 278 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Francois Marais said:
Here is what one client said...
Wil graag hoor of jy dalk advies het. Ons gaan nog ‘n rukkie wag vir die fibre wat te verstane is. Intussen sukkel ons ons dood met internettoegang. Afrihost se dis ons route of die lyn of die port of die filter… Telkom het dit gecheck vroeer die jaar en toe werk als fine.

Hoekom op aarde sal ons so sukkel? Dit kan nie die router wees nie kan dit? Afrihost het basies net ‘n oplossing nie so ek wil maar net hoor of jy weet van enigeiets wat ek nog kan doen om die fout te probeer opspoor.


And on moving on. It is a hell of a pain to move the line back to Telkom and then to an new ISP. But it seems that screwing clients are in the order of the day, so maybe time to jump ship...
Click to expand...

From my experince .Afrihost doesn't have the industrial strength for a real business account . This has been proven again and again . Yes they are the cheapest but I think that as far as a business in concern cheap is expensive
 
Last edited:
whatwhat said:
Why would say it's a pain? You just tell AH to move it back to Telkom, and then to the ISP. But realistically keep your line with Telkom, you won't have to worry about that anymore. The R20 or so bucks you save a month isn't worth staying with an ISP.
Click to expand...

Agree with that.

Just an update. I have 0 connection. Phone line down. So getting sick of AH and Telkom screwing me.
 
TEXTILE GUY said:
And then back to this

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.1.1
2 350 ms 361 ms 308 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 290 ms 275 ms 286 ms 41.181.221.214
4 361 ms 415 ms 229 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 244 ms 203 ms 279 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 542 ms 474 ms 317 ms 196.44.31.97
7 271 ms 432 ms 429 ms 196.30.1.39
8 358 ms 404 ms 339 ms 196.31.220.23
9 391 ms 248 ms 344 ms 196.31.63.206
10 338 ms 297 ms 285 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 331 ms * 278 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Dude.

Move on.
Capture.jpg
 
Also, my ticket I logged on the 9th hasn't been responded to yet.

I ask you, is this really what a serious ISP does to a "business" customer. They have absolutely no SLA in place, and business users are treated with the same priority as home users.

Absolutely shocking.
 
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.1
2 131 ms 120 ms 70 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 227 ms 225 ms 154 ms 41.181.221.214
4 134 ms 120 ms 151 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 159 ms 122 ms 183 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 208 ms 238 ms 256 ms 196.44.31.97
7 306 ms 200 ms 279 ms 196.31.220.12
8 191 ms 245 ms 247 ms 196.31.220.25
9 83 ms 130 ms 143 ms 196.31.63.206
10 172 ms 18 ms 51 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 474 ms 697 ms * cms-gm.afrihost.com [197.242.144.102]
12 221 ms 250 ms 209 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.


Ticket: BXE-906-12498
 
Got a reply to my request about the slow speeds, and guess what -
They need more trace routes and more speed tests from the free 1GB account and the Telkom guest account as comparison.

I think it is very safe to say that there is absolutely no way that Afrihost will every give you any form of refund for slow speed, all you get is asked to provide more traces and more speed tests. Which have no point 4 days after you were experiencing the issues.

So AfriMan/AfriGuy/AfriGenie, when you say that people should log calls for experiencing issues don't forget to include that you are going to deal with AfriRunAround.
 
whatwhat said:
Got a reply to my request about the slow speeds, and guess what -
They need more trace routes and more speed tests from the free 1GB account and the Telkom guest account as comparison.

I think it is very safe to say that there is absolutely no way that Afrihost will every give you any form of refund for slow speed, all you get is asked to provide more traces and more speed tests. Which have no point 4 days after you were experiencing the issues.

So AfriMan/AfriGuy/AfriGenie, when you say that people should log calls for experiencing issues don't forget to include that you are going to deal with AfriRunAround.
Click to expand...


There is no way in HELL that I will be rsed around with more tracerts and the like.

AH have enough info on here and via support, so please lets no do the AfriRunAround.

I just dont need this .............VVVVVVVVVVVV every hour or so.

ah n0 IntERneT.jpg

If its a Telkom issue - take it up with them.
I have no intention of taking back the line and being a hero .... this is your job for which I pay you.

Furthermore - at this point, I also have no intention of finding an alternate ISP.
AH can deliver good service and this time should be no exception,

Just dont ask me to do more tracerts and ballet, you have the data you need, and a ticket and a customer.......

Arifolks - For your convenience
Tracing route to youtube-ui.l.google.com [66.8.14.49]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 287 ms 304 ms 275 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 335 ms 331 ms * 41.181.221.214
4 396 ms 266 ms 361 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 285 ms 324 ms 249 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 504 ms 309 ms * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 311 ms 324 ms 355 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.
11]
8 205 ms 236 ms 258 ms cache.google.com [66.8.14.49]

Trace complete.
 
TEXTILE GUY said:
There is no way in HELL that I will be rsed around with more tracerts and the like.

AH have enough info on here and via support, so please lets no do the AfriRunAround.

I just dont need this .............VVVVVVVVVVVV every hour or so.

View attachment 206880

If its a Telkom issue - take it up with them.
I have no intention of taking back the line and being a hero .... this is your job for which I pay you.

Furthermore - at this point, I also have no intention of finding an alternate ISP.
AH can deliver good service and this time should be no exception,

Just dont ask me to do more tracerts and ballet, you have the data you need, and a ticket and a customer.......

Arifolks - For your convenience
Tracing route to youtube-ui.l.google.com [66.8.14.49]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 287 ms 304 ms 275 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 335 ms 331 ms * 41.181.221.214
4 396 ms 266 ms 361 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 285 ms 324 ms 249 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 504 ms 309 ms * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 311 ms 324 ms 355 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.
11]
8 205 ms 236 ms 258 ms cache.google.com [66.8.14.49]

Trace complete.
Click to expand...

Pls do same trace from another isp account. Hop 1 figures are WAY too high - could be exchange related.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X