Afrihost Business Uncapped Feedback - 2

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TEXTILE GUY said:
There is no way in HELL that I will be rsed around with more tracerts and the like.

AH have enough info on here and via support, so please lets no do the AfriRunAround.

I just dont need this .............VVVVVVVVVVVV every hour or so.

View attachment 206880

If its a Telkom issue - take it up with them.
I have no intention of taking back the line and being a hero .... this is your job for which I pay you.

Furthermore - at this point, I also have no intention of finding an alternate ISP.
AH can deliver good service and this time should be no exception,

Just dont ask me to do more tracerts and ballet, you have the data you need, and a ticket and a customer.......

Arifolks - For your convenience
Tracing route to youtube-ui.l.google.com [66.8.14.49]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 287 ms 304 ms 275 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 335 ms 331 ms * 41.181.221.214
4 396 ms 266 ms 361 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 285 ms 324 ms 249 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 504 ms 309 ms * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 311 ms 324 ms 355 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.
11]
8 205 ms 236 ms 258 ms cache.google.com [66.8.14.49]

Trace complete.
Click to expand...

Your exchange is clearly congested. No ISP can fix that.
 
Sinbad said:
I'm serious.
Click to expand...

I had the Telkom guy come out after AH had logged a fault.

I showed him that its a line issue, but this guy kept on about the router, so I asked him to leave.

AH on the otherhand suggested it was a port issue.

Me, I couldnt care what or who is to blame, as long as it gets sorted.

I have had this issue before, AH worked through it, as did MWEB back in the day.

The reason I ask the ISP to look after my line is simply - they can deal with Telkom rather than me. There is only so much Telkom I can take.
 
TEXTILE GUY said:
I had the Telkom guy come out after AH had logged a fault.

I showed him that its a line issue, but this guy kept on about the router, so I asked him to leave.

AH on the otherhand suggested it was a port issue.

Me, I couldnt care what or who is to blame, as long as it gets sorted.

I have had this issue before, AH worked through it, as did MWEB back in the day.

The reason I ask the ISP to look after my line is simply - they can deal with Telkom rather than me. There is only so much Telkom I can take.
Click to expand...

Yeah, I had the exact same thing...

Not completely losing connection anymore thank god so I will complain again only after the new modem/router combo comes. The Telkom guy insisted on it being the router. Even showing an intermittent 200+ms 2nd hop on their modem. Incredibly frustrating!

I can still forsee a bill incoming for an unnecessary callout which will make me rage. My internet is not right, 400+ms on the 1st hop is ridiculous.
 
Quick question - when does the latency on a the second hop start pointing toward congestion at the exchange? Above what number of ms?
 
Dianysis said:
Quick question - when does the latency on a the second hop start pointing toward congestion at the exchange? Above what number of ms?
Click to expand...

Anything above 50ms is a bit suspicious, and above 100ms must be investigated.
 
ghostR said:
Anything above 50ms is a bit suspicious, and above 100ms must be investigated.
Click to expand...

Thank you for your response. I am comparing tracerts that have been done from my side over the last few months.
My 2nd hop latency is usually between 20 ~ 30 ms.
 
Look at this:

Last Result:
Download Speed: 170 kbps (21.3 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 35 ms
Sunday, 12 April 2015 20:45

and this is on a 10MB Business Account, these clowns should be ashamed of the "service" they supply. Tracerts, etc will not fix a broken network,
 
Ping was consistently good the whole day up until 8:30pm or so.

Tracing route to ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.domain.name [192.168.0.2]
2 9 ms 7 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 81 ms 77 ms 78 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]


Pinging ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150] with 32 bytes of data:

Reply from 41.181.53.150: bytes=32 time=88ms TTL=59
Reply from 41.181.53.150: bytes=32 time=109ms TTL=59
Reply from 41.181.53.150: bytes=32 time=99ms TTL=59
Reply from 41.181.53.150: bytes=32 time=93ms TTL=59
Reply from 41.181.53.150: bytes=32 time=78ms TTL=59
Reply from 41.181.53.150: bytes=32 time=113ms TTL=59
Reply from 41.181.53.150: bytes=32 time=88ms TTL=59
Reply from 41.181.53.150: bytes=32 time=77ms TTL=59
Reply from 41.181.53.150: bytes=32 time=82ms TTL=59
Reply from 41.181.53.150: bytes=32 time=89ms TTL=59
Reply from 41.181.53.150: bytes=32 time=89ms TTL=59
Reply from 41.181.53.150: bytes=32 time=85ms TTL=59
Reply from 41.181.53.150: bytes=32 time=105ms TTL=59
Reply from 41.181.53.150: bytes=32 time=94ms TTL=59
Reply from 41.181.53.150: bytes=32 time=112ms TTL=59
Reply from 41.181.53.150: bytes=32 time=83ms TTL=59
Reply from 41.181.53.150: bytes=32 time=92ms TTL=59
Reply from 41.181.53.150: bytes=32 time=117ms TTL=59
Reply from 41.181.53.150: bytes=32 time=117ms TTL=59
Reply from 41.181.53.150: bytes=32 time=78ms TTL=59
Reply from 41.181.53.150: bytes=32 time=76ms TTL=59
Reply from 41.181.53.150: bytes=32 time=87ms TTL=59
 
TEXTILE GUY said:
I would kill for that around about now.
Click to expand...

Although that is my latency on the 2nd hop, I have congestion at my exchange which is getting worse plus now getting random times that my connection drops. Numerous faults logged with Telkom.
 
@Textile Guy

07840511c2.png
 
Afriman, woman, Genie, Mutt and technician.

It seems that torrenting is an issue too from the few responses here. Maybe something to look into?

I know my mates who are not mybb forumites are having same - torrents are like e-toll payments - non existent.
 
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