Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
KoolDaffy said:
Downloading on afrihost account down the crapper again

Afrihost Business Account tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 104 ms 140 ms 145 ms 41.181.221.245
4 11 ms 10 ms 12 ms 41.181.221.246
5 10 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 10 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 220 ms 209 ms 207 ms 41.181.180.10
8 214 ms 206 ms 207 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 265 ms 216 ms 189 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 221 ms 208 ms 266 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 208 ms 206 ms 207 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 200 ms 211 ms 200 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 311 ms 230 ms 230 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 235 ms 235 ms 234 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 258 ms 257 ms 256 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 234 ms 234 ms 235 ms te5-15-0-bb1.buc1.ro.m247.ro [83.217.231.70]
17 * * * Request timed out.
18 256 ms 256 ms 267 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

Web Africa tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 4 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 9 ms 10 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134
]
4 10 ms 10 ms 10 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 11 ms 9 ms 9 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 14 ms 10 ms 10 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

7 185 ms 183 ms 183 ms 168.209.246.66
8 183 ms 182 ms 237 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 295 ms 176 ms 191 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 189 ms 279 ms 189 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 215 ms 215 ms 215 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
12 288 ms 218 ms 217 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
13 218 ms 215 ms 216 ms 83.217.231.18
14 * * * Request timed out.
15 216 ms 221 ms 223 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.
Click to expand...

I can't see your second hop but there is definitely a difference in the results. My monitoring shows that latency in the North is stable, and my own tests at home seem to show the same. I have highlighted a few issues of concern on the traceroute you sent in, which seems to say there is some intermittency on the line, but it seems a lot milder on the second trace than with us.

We'll need to trouble shoot more on this. It could be that there is a latency issue which gets better when you reset your line to change accounts, and then degrades, I've seen this a few times. We'll have to test with you to determine this.
 
Orihalcon said:
Could you run a trace on another ISP account?

Just for conclusive evidence it's AH related as I can almost guarantee they will ask the same or blame the exchange :-/
Click to expand...

We definitely cannot influence the 2nd hop (as it appears in this trace) as this sits on Telkom's network, so the latency is between the router and the BRAS, before the traffic breaks out of IPC onto our network.
 
AfriMan said:
We definitely cannot influence the 2nd hop (as it appears in this trace) as this sits on Telkom's network, so the latency is between the router and the BRAS, before the traffic breaks out of IPC onto our network.
Click to expand...
Oh I know that is the general point of departure. However there has been posts here which showed the inverse. High pings on exchange with AH account and then low pings with an IS account. It has happened.
 
whatwhat said:
That high latency at the exchange can also be caused by you doing a lot of uploads at the moment, like iCloud/Google+ photo backups or the like.

Saturating your upload wreaks havoc on everything else.
Click to expand...

That's partially true, saturating your upload will affect your download as ADSL is asymmetrical, but I would expect that to show up on the traceroute in the first hop to the router because you are going to have latency reaching the router. I guess there are scenarios where this may not happen, but generally I would expect a high ping and possible packet loss to the router as well.
 
Orihalcon said:
Oh I know that is the general point of departure. However there has been posts here which showed the inverse. High pings on exchange with AH account and then low pings with an IS account. It has happened.
Click to expand...

I definitely can confirm that the second hop cannot be influenced by our network, so I would suspect that resetting the connection is influencing the ping more than the ISP account, in which case it could be a sync degrade on the line or just an intermittent line

My experience is that 2nd hop latency (in terms of that traceroute) almost never corresponds with our network monitoring for latency, where 3rd and 4th hop latency is more likely to.
 
Mike43110 said:
Question: Why are windows 10 updates so pathetically slow?

Same thing with downloading star citizen, can't get more than 100KB/s

Not sure if my other issue is AH related but randomly webpages just stop loading as well, quite infuriating!

C:\Users\Michael>pathping google.co.za

Tracing route to google.co.za [66.8.14.48]
over a maximum of 30 hops:
0 TheTouched [192.168.0.4]
1 192.168.0.1
2 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.10.65]
3 41.181.51.182
4 tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 unc-cpt-1.mtnns.net [196.44.18.8]
6 pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
7 jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
8 cache.google.com [66.8.14.48]

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheTouched [192.168.0.4]
0/ 100 = 0% |
1 30ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
3/ 100 = 3% |
2 1352ms 98/ 100 = 98% 95/ 100 = 95% 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.10.65]
0/ 100 = 0% |
3 1151ms 8/ 100 = 8% 5/ 100 = 5% 41.181.51.182
0/ 100 = 0% |
4 1123ms 3/ 100 = 3% 0/ 100 = 0% tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
3/ 100 = 3% |
5 1201ms 6/ 100 = 6% 0/ 100 = 0% unc-cpt-1.mtnns.net [196.44.18.8]
12/ 100 = 12% |
6 --- 100/ 100 =100% 82/ 100 = 82% pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
0/ 100 = 0% |
7 --- 100/ 100 =100% 82/ 100 = 82% jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
0/ 100 = 0% |
8 1153ms 18/ 100 = 18% 0/ 100 = 0% cache.google.com [66.8.14.48]

irony: the above was when I had a working connection.

When I can't load pages:
Tracing route to google.co.za [66.8.14.27]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 253 ms 66 ms 30 ms 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.10.65]
3 50 ms 51 ms 54 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 49 ms 49 ms 49 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 53 ms 50 ms 49 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 85 ms 73 ms 76 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
7 291 ms 306 ms 303 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
8 232 ms 85 ms 79 ms cache.google.com [66.8.14.27]

Trace complete.
Click to expand...

We are seeing high latency in the South in the, so I think this is contention. We don't shape your downloads on Business, or any services on Business.
 
AfriMan said:
That's partially true, saturating your upload will affect your download as ADSL is asymmetrical, but I would expect that to show up on the traceroute in the first hop to the router because you are going to have latency reaching the router. I guess there are scenarios where this may not happen, but generally I would expect a high ping and possible packet loss to the router as well.
Click to expand...

I'm not sure I get this - My router is connected to me by a 100Mbit cable, I am uploading at ~1Mbit/s - Surely the router and I shouldn't have latency issues, just the network beyond the router?
 
bullzeye.za said:
I'm not sure I get this - My router is connected to me by a 100Mbit cable, I am uploading at ~1Mbit/s - Surely the router and I shouldn't have latency issues, just the network beyond the router?
Click to expand...

Indeed. You won't see latency on your local lan. Maxing out your upload will affect everything else though (browsing, etc).
 
Its been like this speed from midnight, very impressed.

Origin:
dfda70833c.png
 
I wish Afrihost would start addressing the latency problem on their network!
I see I am being ignored now :whistle:

Afrihost
Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 87.373 ms 90.582 ms 90.884 ms
3 41.181.221.214 (41.181.221.214) 102.889 ms 95.245 ms 156.587 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 51.081 ms 68.218 ms 51.913 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 101.591 ms 97.688 ms 102.745 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 104.216 ms 94.777 ms
196.44.31.97 (196.44.31.97) 94.223 ms
7 196.30.1.53 (196.30.1.53) 72.485 ms 88.767 ms 82.153 ms
8 196.31.220.27 (196.31.220.27) 94.995 ms 90.821 ms 97.903 ms
9 196.31.63.202 (196.31.63.202) 89.182 ms 81.206 ms 74.177 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 72.273 ms 66.266 ms 65.593 ms
11 cms-gm.afrihost.com (197.242.144.102) 68.462 ms 59.026 ms 58.777 ms

WebAfrica
Traceroute output:
1 * * *
2 196.38.74.246 (196.38.74.246) 7.866 ms 8.403 ms 8.275 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 7.785 ms 10.459 ms 8.658 ms
4 196.26.210.200 (196.26.210.200) 7.114 ms 8.122 ms 8.356 ms
5 mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net (168.209.93.239) 9.386 ms 8.768 ms 9.113 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 19.924 ms 20.568 ms 18.939 ms
7 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 18.234 ms 17.597 ms 19.480 ms
8 168.209.100.205 (168.209.100.205) 19.020 ms 18.270 ms 17.741 ms
9 196.26.0.10 (196.26.0.10) 18.666 ms 36.947 ms 17.261 ms
10 mtnns-2.jinx.net.za (196.223.14.31) 18.521 ms 19.026 ms 18.714 ms
11 jh-cr-2.za--jh-pr-1.za.mtnns.net (196.44.0.223) 23.589 ms 23.712 ms 25.497 ms
12 196.44.31.99 (196.44.31.99) 20.455 ms 20.364 ms 20.582 ms
13 196.30.1.39 (196.30.1.39) 20.578 ms 22.473 ms 20.939 ms
14 196.31.220.23 (196.31.220.23) 85.881 ms 87.340 ms 92.966 ms
15 196.31.63.206 (196.31.63.206) 25.469 ms 22.706 ms 20.189 ms
16 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 21.189 ms 19.574 ms 23.607 ms
17 cms-gm.afrihost.com (197.242.144.102) 25.867 ms 19.299 ms 22.674 ms
 
Hummercellc said:
I wish Afrihost would start addressing the latency problem on their network!
I see I am being ignored now :whistle:

Afrihost
Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 87.373 ms 90.582 ms 90.884 ms
3 41.181.221.214 (41.181.221.214) 102.889 ms 95.245 ms 156.587 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 51.081 ms 68.218 ms 51.913 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 101.591 ms 97.688 ms 102.745 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 104.216 ms 94.777 ms
196.44.31.97 (196.44.31.97) 94.223 ms
7 196.30.1.53 (196.30.1.53) 72.485 ms 88.767 ms 82.153 ms
8 196.31.220.27 (196.31.220.27) 94.995 ms 90.821 ms 97.903 ms
9 196.31.63.202 (196.31.63.202) 89.182 ms 81.206 ms 74.177 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 72.273 ms 66.266 ms 65.593 ms
11 cms-gm.afrihost.com (197.242.144.102) 68.462 ms 59.026 ms 58.777 ms

WebAfrica
Traceroute output:
1 * * *
2 196.38.74.246 (196.38.74.246) 7.866 ms 8.403 ms 8.275 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 7.785 ms 10.459 ms 8.658 ms
4 196.26.210.200 (196.26.210.200) 7.114 ms 8.122 ms 8.356 ms
5 mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net (168.209.93.239) 9.386 ms 8.768 ms 9.113 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 19.924 ms 20.568 ms 18.939 ms
7 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 18.234 ms 17.597 ms 19.480 ms
8 168.209.100.205 (168.209.100.205) 19.020 ms 18.270 ms 17.741 ms
9 196.26.0.10 (196.26.0.10) 18.666 ms 36.947 ms 17.261 ms
10 mtnns-2.jinx.net.za (196.223.14.31) 18.521 ms 19.026 ms 18.714 ms
11 jh-cr-2.za--jh-pr-1.za.mtnns.net (196.44.0.223) 23.589 ms 23.712 ms 25.497 ms
12 196.44.31.99 (196.44.31.99) 20.455 ms 20.364 ms 20.582 ms
13 196.30.1.39 (196.30.1.39) 20.578 ms 22.473 ms 20.939 ms
14 196.31.220.23 (196.31.220.23) 85.881 ms 87.340 ms 92.966 ms
15 196.31.63.206 (196.31.63.206) 25.469 ms 22.706 ms 20.189 ms
16 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 21.189 ms 19.574 ms 23.607 ms
17 cms-gm.afrihost.com (197.242.144.102) 25.867 ms 19.299 ms 22.674 ms
Click to expand...

Hummercellc said:
Not a wow, pretty much spot on.... No offence AfriGenie...
Click to expand...

My apologies, I'm definitely not ignoring, I just seemed to miss your previous post with regards to your latency. Do you still have my test account details on-hand? I just want to check if the latency occurs on that account as well.
 
AfriMan said:
We'll definitely help where we can. The results you're posting can only be either a line fault or congestion. We don't have any influence over the 2nd of that route, it's a device on Telkom's network.

If the fault has been logged, just PM me if you're not getting feedback and I'll chase it up for you.
Click to expand...

The telkom guy did come out, but quite frankly, he didnt know his sphincter from his rotator cuff. He was on about the router, and suggested that the unplugged Netgear was the problem - suggesting I get a riouter with some big ariels - which is the one that IS plugged in.

He had NO idea of broadmand.

I posted trace routes from 01.00am - I am sure this is not conjestion.

I can honestly say, I have been throygh the whole distance from exchange and blah blah before. A good techie was out a few years back and sorted the issue, so I spose I will leave it to AH to contact Telkom - my line being with you.

I have sent a mail through to support, and wait a feedback on this.
 
AfriGenie said:
My apologies, I'm definitely not ignoring, I just seemed to miss your previous post with regards to your latency. Do you still have my test account details on-hand? I just want to check if the latency occurs on that account as well.
Click to expand...

Afrihost (Test Account)
Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 110.609 ms 107.589 ms 105.920 ms
3 41.181.221.214 (41.181.221.214) 81.331 ms 83.420 ms 141.658 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 111.614 ms 106.559 ms 108.170 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 84.507 ms 86.380 ms 87.178 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 88.688 ms 91.773 ms
196.44.31.97 (196.44.31.97) 111.405 ms
7 196.31.220.12 (196.31.220.12) 119.145 ms 110.975 ms 114.846 ms
8 196.31.220.25 (196.31.220.25) 111.848 ms 115.892 ms 115.032 ms
9 196.31.63.206 (196.31.63.206) 116.287 ms 114.680 ms 118.971 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 75.413 ms 74.958 ms 75.221 ms
11 cms-gm.afrihost.com (197.242.144.102) 76.105 ms 76.225 ms 78.206 ms

Afrihost (My Account)
Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 94.412 ms 95.950 ms 95.013 ms
3 41.181.221.214 (41.181.221.214) 98.403 ms 101.400 ms 99.831 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 151.771 ms 151.622 ms 160.836 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 116.160 ms 115.110 ms 121.262 ms
6 196.44.31.97 (196.44.31.97) 112.092 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 113.940 ms
196.44.31.97 (196.44.31.97) 113.684 ms
7 196.30.1.53 (196.30.1.53) 114.535 ms 109.730 ms 112.394 ms
8 196.31.220.27 (196.31.220.27) 109.542 ms 110.691 ms 105.833 ms
9 196.31.63.202 (196.31.63.202) 155.193 ms 158.634 ms 157.480 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 99.270 ms 95.975 ms 99.074 ms
11 cms-gm.afrihost.com (197.242.144.102) 163.947 ms 166.453 ms 164.608 ms

WebAfrica
Traceroute output:
1 * * *
2 196.38.74.246 (196.38.74.246) 8.923 ms 7.145 ms 7.634 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 7.329 ms 7.251 ms 7.643 ms
4 196.26.210.200 (196.26.210.200) 7.868 ms 7.508 ms 8.135 ms
5 mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net (168.209.93.239) 7.863 ms 7.793 ms 7.899 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 18.437 ms 20.067 ms 19.950 ms
7 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 18.261 ms 17.577 ms 17.756 ms
8 168.209.100.205 (168.209.100.205) 17.716 ms 18.106 ms 17.610 ms
9 196.26.0.10 (196.26.0.10) 30.872 ms 17.402 ms 17.962 ms
10 mtnns-2.jinx.net.za (196.223.14.31) 24.602 ms 51.564 ms 20.677 ms
11 jh-cr-2.za--jh-pr-1.za.mtnns.net (196.44.0.223) 20.020 ms 21.050 ms 20.189 ms
12 196.44.31.99 (196.44.31.99) 19.592 ms 19.941 ms 19.579 ms
13 196.30.1.39 (196.30.1.39) 21.402 ms 24.297 ms 20.570 ms
14 196.31.220.23 (196.31.220.23) 97.922 ms 101.536 ms 101.992 ms
15 196.31.63.206 (196.31.63.206) 20.329 ms 20.825 ms 20.460 ms
16 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 20.246 ms 20.981 ms 20.195 ms
17 cms-gm.afrihost.com (197.242.144.102) 20.728 ms 24.060 ms 20.623 ms
 
Bryn said:
Youtube is buffering 720p lately. Damn annoying. Latency is also rubbish. Loaded up my 1GB Web Africa account and there are definitely no problems with my line.



Run the Glasnost test and report back...
Click to expand...

I ran the Glasnost test at 10:30pm (had to update Java for it to work)
The result was no shaping
It seems that shaping ends at 10:30pm as I then had full speed on my downloads again

Going to run the test when I go home this afternoon and the speed is crawling
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X