Afrihost Business Uncapped Feedback - 2

[Quad!]

My Internet was working perfectly.. Then all of a sudden dead.. Tested everything and looks like authentication problem.. Problem sins 13:10 2015-04-13

Internet is still down?
And it has been 4 hours and still no Internet!!

What's going on?

 

[AfriGenie]

057

And just before you ask me again:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 39 ms 38 ms 39 ms 105-236-8-1-esr-lo.mtnbusiness.co.za [105.236.8.
1]
3 46 ms 47 ms 47 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 48 ms 47 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 48 ms 54 ms 47 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 57 ms 51 ms 49 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 48 ms 48 ms 48 ms 196.44.31.99
8 49 ms 48 ms 49 ms 196.31.220.8
9 48 ms 49 ms 48 ms 196.31.220.27
10 48 ms 47 ms 48 ms 196.31.63.202
11 48 ms 48 ms 47 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 47 ms 48 ms 49 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Double post

Would you mind sending me a PM with your full ADSL line number, seems the area code isn't enough to recover the Exchange.

 

[Hummercellc]

Our Critical Care Team thinks it may be a defective router at the Exchange, or at least one that is starting to break down, MTN Business should have feedback for us in a few hours.

So, does this router belong to Telkom or MTN?
Who is responsible for it?

 

[AfriGenie]

Internet is still down?
And it has been 4 hours and still no Internet!!

What's going on?

Your Exchange is still down.

I'm still waiting for feedback from Telkom, I'm asking our Service Manager at Telkom for feedback as well.

 

[AfriGenie]

So, does this router belong to Telkom or MTN?
Who is responsible for it?

It is part of the Exchange itself, so the hardware belongs to Telkom, but MTN Business will need to co-ordinate with Telkom to repair or replace it.

 

[kimbo]

PM send

 

[Hummercellc]

It is part of the Exchange itself, so the hardware belongs to Telkom, but MTN Business will need to co-ordinate with Telkom to repair or replace it.

Ok thanks, but then would this not affect all other ISP's?

IS, Mweb, Vox & Telkom Internet all work fine here?

 

[AfriGenie]

Ok thanks, but then would this not affect all other ISP's?

IS, Mweb, Vox & Telkom Internet all work fine here?

Each backbone provider - IS / MTN - would have their own separate router or network infrastructure at the Exchange. That's why if you were to use an Axxess account you would probably see similar results.

 

[AfriGenie]

PM send

It looks like you are connected to a completely different Exchange. I've reset your ADSL line from my side, can you check if there is any change in your connection.

 

[Hummercellc]

Each backbone provider - IS / MTN - would have their own separate router or network infrastructure at the Exchange. That's why if you were to use an Axxess account you would probably see similar results.

Ok, I always thought it was a shared resource (at exchange level), imagine if there were 30 Backbones, you would need a whole room just for routers

 

[Rickster]

Afri(whoever)

Please be transparent with us, no one likes to be lied to.


If there is a problem just tell us, we wont bite you.

 

[redfox61]

Can congestion selectively affect only NNTP and torrents, while allowing other traffic to flow freely?

Hi AfriGenie
I would still love an answer to this question.

 

[TEXTILE GUY]

Whooo Hoooo Yeah


Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 17 ms 17 ms 17 ms 41.181.221.214
4 17 ms 18 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 18 ms 18 ms 18 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 18 ms 17 ms 18 ms 196.44.31.97
7 19 ms 18 ms 18 ms 196.31.220.10
8 20 ms 18 ms 18 ms 196.31.220.21
9 20 ms 17 ms 17 ms 196.31.63.202
10 18 ms 19 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 18 ms 18 ms 18 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

 

[Hummercellc]

Whooo Hoooo Yeah


Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 17 ms 17 ms 17 ms 41.181.221.214
4 17 ms 18 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 18 ms 18 ms 18 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 18 ms 17 ms 18 ms 196.44.31.97
7 19 ms 18 ms 18 ms 196.31.220.10
8 20 ms 18 ms 18 ms 196.31.220.21
9 20 ms 17 ms 17 ms 196.31.63.202
10 18 ms 19 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 18 ms 18 ms 18 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This could be temporary due to load shedding, but I feel your pain!

 

[Rickster]

Hi AfriGenie
I would still love an answer to this question.

No, imagine your exchange is a highway.

If there is a huge amount of traffic, will one lane (protocol) be faster than another?

No.

 

[redfox61]

No, imagine your exchange is a highway.

If there is a huge amount of traffic, will one lane (protocol) be faster than another?

No.

That's what I thought. But AfriGenie keeps assuring us that there is NO shaping -- and yet in my case it's only NNTP and torrents that are affected. If this isn't shaping, what else can it possibly be???

 

[ghostR]

Each backbone provider - IS / MTN - would have their own separate router or network infrastructure at the Exchange. That's why if you were to use an Axxess account you would probably see similar results.

Please could you clarify that MTN have their own equipment dedicated to MTN at every exchange in South Africa, and the same applies to any SAIX IPC purchaser...

 

[AfriGenie]

Hi AfriGenie
I would still love an answer to this question.

It is unlikely that congestion on your Exchange would affect one specific service above any other. Usually congestion manifests as increased latency on the connection.

We're looking into why there is increased NNTP / P2P throughput at the moment, something appears to be off as some users are reporting full P2P downloads with NNTP significantly reduced speeds as well as vice versa.

I'm sure we'll figure out what is causing this promptly.

 

[AfriGenie]

Please could you clarify that MTN have their own equipment dedicated to MTN at every exchange in South Africa, and the same applies to any SAIX IPC purchaser...

As I understand it, each Service Provider with backbone infrastructure will have separate routing devices at the BRAS, however, I believe this equipment is still managed and own by Telkom. I am speaking under correction as I can't seem to find my cheat sheet at the moment.

 

[ghostR]

As I understand it, each Service Provider with backbone infrastructure will have separate routing devices at the BRAS, however, I believe this equipment is still managed and own by Telkom. I am speaking under correction as I can't seem to find my cheat sheet at the moment.

so if I sign up with SAIX and buy 1Mbps capacity, Telkom are going to go and deploy millions of Rands worth of routers across the country for me?