Afrihost Business Uncapped Feedback - 2

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AfriMan said:
We definitely don't shape Business accounts, but if you're on an Uncapped account then your downloads would be shaped - based on demand on the network at any given time.
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Apologies was not commenting on business uncapped just magic dudes post.
 
Just another day in paradise :whistle:
It must be my exchange....... What else could it possibly be?

1 105-237-134-1-esr-lo.mtnbusiness.co.za 4.858 ms 4.816 ms 4.755 ms
2 41.181.221.213 (41.181.221.213) 181.037 ms 177.440 ms 176.700 ms
3 41.181.221.214 (41.181.221.214) 149.113 ms 149.854 ms 154.326 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 145.237 ms 144.012 ms 149.705 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 151.288 ms 151.598 ms 149.791 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 151.463 ms
196.44.31.97 (196.44.31.97) 144.697 ms 146.481 ms
7 196.31.220.12 (196.31.220.12) 150.219 ms 155.514 ms 150.499 ms
8 196.31.220.25 (196.31.220.25) 149.918 ms 150.179 ms 149.322 ms
9 196.31.63.206 (196.31.63.206) 144.689 ms 143.624 ms 147.919 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 150.485 ms 144.714 ms 144.515 ms
11 cms-gm.afrihost.com (197.242.144.102) 163.577 ms 168.814 ms 159.885 ms
 
mujabees said:
Apologies was not commenting on business uncapped just magic dudes post.
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No worries! Fully understand where you were coming from, I was just a bit confused at first as I assumed you were on a Business Uncapped acount. :)
 
Hummercellc said:
Just another day in paradise :whistle:
It must be my exchange....... What else could it possibly be?

1 105-237-134-1-esr-lo.mtnbusiness.co.za 4.858 ms 4.816 ms 4.755 ms
2 41.181.221.213 (41.181.221.213) 181.037 ms 177.440 ms 176.700 ms
3 41.181.221.214 (41.181.221.214) 149.113 ms 149.854 ms 154.326 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 145.237 ms 144.012 ms 149.705 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 151.288 ms 151.598 ms 149.791 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 151.463 ms
196.44.31.97 (196.44.31.97) 144.697 ms 146.481 ms
7 196.31.220.12 (196.31.220.12) 150.219 ms 155.514 ms 150.499 ms
8 196.31.220.25 (196.31.220.25) 149.918 ms 150.179 ms 149.322 ms
9 196.31.63.206 (196.31.63.206) 144.689 ms 143.624 ms 147.919 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 150.485 ms 144.714 ms 144.515 ms
11 cms-gm.afrihost.com (197.242.144.102) 163.577 ms 168.814 ms 159.885 ms
Click to expand...

Our Critical Care Team is poking and prodding our Service Manager at MTN Business daily to get that issue sorted out, it sounds like decent progress is being made. I'm sure we'll get you running properly again promptly!
 
OrbitalDawn said:
So you shape business uncapped accounts, too?
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No... Not at all. Our Business Uncapped accounts will never be shaped, unless the Business Optimization has been enabled by the Client in the ClientZone.

A regular Uncapped user posted on the Business Uncapped Thread, and it seems to have created a bit of confusion.
 
AfriGenie said:
No... Not at all. Our Business Uncapped accounts will never be shaped, unless the Business Optimization has been enabled by the Client in the ClientZone.

A regular Uncapped user posted on the Business Uncapped Thread, and it seems to have created a bit of confusion.
Click to expand...

Could have fooled me. My Business Uncapped was unusable last night (between 18:00 - 22:30), and somehow through the night it picked up again.
 
OrbitalDawn said:
Could have fooled me. My Business Uncapped was unusable last night (between 18:00 - 22:30), and somehow through the night it picked up again.
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That's worrisome to hear... What services were unusable? What were your speeds and latencies in general sitting at?
 
AfriGenie said:
That's worrisome to hear... What services were unusable? What were your speeds and latencies in general sitting at?
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Everything. HTTP downloads timed out, Steam couldn't even reach half my line speed before dying completely, YouTube wouldn't buffer properly etc.

I'm in contact with AfriGuy but I'm not at home during the day so I'm trying to get someone at home in touch with your Critical Care people today.

But this isn't new, it's happened many times over the past year or two, with various routers.

What I'd like to know is why it would pick up during the night and seemingly reach full line speed but earlier the line's almost dead.
 
OrbitalDawn said:
Everything. HTTP downloads timed out, Steam couldn't even reach half my line speed before dying completely, YouTube wouldn't buffer properly etc.

I'm in contact with AfriGuy but I'm not at home during the day so I'm trying to get someone at home in touch with your Critical Care people today.

But this isn't new, it's happened many times over the past year or two, with various routers.

What I'd like to know is why it would pick up during the night and seemingly reach full line speed but earlier the line's almost dead.
Click to expand...

I'll ask AfriGuy for an update about this.

In the meantime, have your run any traceroutes that I can look at? Something definitely sounds off with your connection. Do you see any increases in latency as well?
 
AfriGenie said:
I'll ask AfriGuy for an update about this.

In the meantime, have your run any traceroutes that I can look at? Something definitely sounds off with your connection. Do you see any increases in latency as well?
Click to expand...

Not at the moment.

I tried playing Heroes of the Storm a bit on a dormant 10mb line and it stuttered constantly. Ludicrously high latencies.

As I said, the line was unusable. It's these weird dips in the connection and it sometimes goes better for about 10 minutes when I reset the router and then it starts stuttering again.
 
AfriGenie said:
Our Critical Care Team is poking and prodding our Service Manager at MTN Business daily to get that issue sorted out, it sounds like decent progress is being made. I'm sure we'll get you running properly again promptly!
Click to expand...

So now what can AH do about my exchange issue seeing as though something is being done about Hummercellc's?
 
OrbitalDawn said:
Everything. HTTP downloads timed out, Steam couldn't even reach half my line speed before dying completely, YouTube wouldn't buffer properly etc.

I'm in contact with AfriGuy but I'm not at home during the day so I'm trying to get someone at home in touch with your Critical Care people today.

But this isn't new, it's happened many times over the past year or two, with various routers.

What I'd like to know is why it would pick up during the night and seemingly reach full line speed but earlier the line's almost dead.
Click to expand...

Mine does this too. Pretty much only usable after about midnight. Posted about it last night with some tracerts.
 
OrbitalDawn said:
Not at the moment.

I tried playing Heroes of the Storm a bit on a dormant 10mb line and it stuttered constantly. Ludicrously high latencies.

As I said, the line was unusable. It's these weird dips in the connection and it sometimes goes better for about 10 minutes when I reset the router and then it starts stuttering again.
Click to expand...

I've been having stuttering with Heroes of the Storm as well, but Hearthstone and SC2 run without issue. I've yet to test Heroes of the Storm with another ISP Test account, but I'll make sure I do tonight.

Would you mind sending me a PM with your ADSL username, I just want to check a few things on my side quickly.
 
Dianysis said:
So now what can AH do about my exchange issue seeing as though something is being done about Hummercellc's?
Click to expand...

It would depend on what the issue at the Exchange is, in Hummercellc's case, the issue is either a problem with internal routing at the Exchange or BRAS, or damaged hardware at the BRAS. I won't have confirmation of this until MTN Business has corrected the issue.

What sort of problems have you been experiencing on your Exchange?
 
AfriGenie said:
I've been having stuttering with Heroes of the Storm as well, but Hearthstone and SC2 run without issue. I've yet to test Heroes of the Storm with another ISP Test account, but I'll make sure I do tonight.

Would you mind sending me a PM with your ADSL username, I just want to check a few things on my side quickly.
Click to expand...

Yes, I'd had stuttering before, too. Where that little icon in the top left pops up. But last night was about 5 times worse. Constantly that same kind of stuttering.

PM sent.
 
AfriGenie said:
It would depend on what the issue at the Exchange is, in Hummercellc's case, the issue is either a problem with internal routing at the Exchange or BRAS, or damaged hardware at the BRAS. I won't have confirmation of this until MTN Business has corrected the issue.

What sort of problems have you been experiencing on your Exchange?
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Slow speeds, high latency, browsing slow, YouTube slow, everything just slow.
Telkom has said it is a fault at the exchange that causes congestion at peak times - but it is not only happening at peak times anymore. Pretty much all the time except between maybe midnight and 6 am. Not sure what fault. So I take it you can investigate to assist?

Oh and every so often random disconnects
 
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