Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
Is your experience poor across both?
Click to expand...

Yup. I know there is congestion at the exchange - according to Telkom. But this is getting ridiculous now. Can't even run a bloody speedtest - on both accounts.
And getting worse as time goes by.
 
Dianysis said:
Yup. I know there is congestion at the exchange - according to Telkom. But this is getting ridiculous now. Can't even run a bloody speedtest - on both accounts.
And getting worse as time goes by.
Click to expand...

:(
Does it worsen during the evenings? I'd imagine it sees higher latency from now the more people get home. There isn't much latency introduced on the exchange though.
 
AfriGuy said:
:(
Does it worsen during the evenings? I'd imagine it sees higher latency from now the more people get home.
Click to expand...

It is pretty much bad all the time now - any time of the day.
Also getting disconnects every so often.
It is getting worse every single day.
Last night, from about 19:30 until this morning, then got home to the slow, crappy internet.

And now load shedding for me until 10:00 tonight.
So yay, slow internet, no electricity, what the f*** next?!

Sorry for the rant.
 
Last edited:
Here is a potatoe for your time:
 

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Dianysis said:
It is pretty much bad all the time now - any time of the day.
Also getting disconnects every so often.
It is getting worse every single day.
Last night, from about 19:30 until this morning, then got home to the slow, crappy internet.

And now load shedding for me until 10:00 tonight.
So yay, slow internet, no electricity, what the f*** next?!

Sorry for the rant.
Click to expand...

Please take the potato back, I'm trying to cut back on carbs. Do you have any beer? ;)
If your line is getting choppy, drop me a PM. Let's see what we can work out here.
 
A true joke - Destiny update at 6GB with a 10Mbps uncapped line and it is sitting at 3 hours. (According to my calculation, on a line which should give me about 800KB/sec, this should not take more than 80-100 minutes).

IMG_0867.jpg



FWIW - I took a screenshot when I started (about 5 minutes ago), wrote this post, did a speedtest while I had the download paused, resumed it after the speedtest and now looking over at the TV, I am on 150MB - this is going to be a long night.
 
Last edited:
What on earth happened at 19:49? Packet loss for days! I haven't noticed and deterioration when I'm browsing though.....

Untitled.jpg
 
This seems to happen every night. Speeds just drop completely. Downloads and streaming struggle.

Afrihost tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 4 ms 1 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 116 ms 120 ms 121 ms 41.181.221.249
4 21 ms 9 ms 10 ms 41.181.221.250
5 11 ms 11 ms 48 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 42 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 193 ms 216 ms 193 ms 41.181.180.10
8 209 ms 210 ms 208 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]

9 207 ms 207 ms 206 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 207 ms 206 ms 206 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 207 ms 208 ms 210 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 * 202 ms 260 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 212 ms 212 ms 217 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 239 ms 238 ms 240 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 266 ms 265 ms 265 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 249 ms 249 ms 248 ms te5-6-600-bb1.buc1.ro.m247.ro [83.217.231.94]
17 * * * Request timed out.
18 233 ms 238 ms 233 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.


-----------------

Web africa tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 109 ms 13 ms 101 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 12 ms 11 ms 9 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 11 ms 10 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 13 ms 11 ms 11 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

7 176 ms 179 ms 177 ms 168.209.246.1
8 175 ms 176 ms 175 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 182 ms 182 ms 182 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
10 183 ms 182 ms 182 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
0.206]
11 190 ms 191 ms 190 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 199 ms 199 ms 198 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 201 ms 200 ms 200 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 211 ms 211 ms 210 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 212 ms 211 ms 211 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 235 ms 234 ms 234 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 229 ms 230 ms 229 ms m247.demarc.cogentco.com [149.6.50.142]
18 * * * Request timed out.
19 228 ms 228 ms 237 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

------

Afrihost capped account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 30 ms 11 ms 10 ms 41.181.178.6
4 11 ms 9 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 10 ms 10 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 15 ms 13 ms 14 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 207 ms 208 ms 208 ms 41.181.180.10
8 207 ms 206 ms 207 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 189 ms 188 ms 190 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 192 ms 192 ms 193 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 189 ms 190 ms 189 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 190 ms 189 ms 189 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 255 ms 253 ms 254 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 280 ms 276 ms 274 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
15 279 ms 283 ms 286 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
16 304 ms 325 ms 291 ms te3-1-0-bb1.buc2.ro.m247.ro [83.217.231.78]
17 * * * Request timed out.
18 309 ms 304 ms 306 ms mx-pool114.intelicontacts.com [89.46.103.114]

trace complete
 
Last edited:
lol at this

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 6 ms 105-236-14-1-esr-lo.mtnbusiness.co.za [105.236.14.1]
3 42 ms 38 ms 37 ms 41.181.221.218
4 74 ms 45 ms 45 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 48 ms 47 ms 46 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
6 64 ms 53 ms 40 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 41 ms 40 ms 38 ms 196.44.0.72
8 * * * Request timed out.
9 * 69 ms * CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
10 63 ms 69 ms 71 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 57 ms * 62 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 67 ms 71 ms * row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 74 ms 72 ms * 197.242.89.170
14 52 ms * 72 ms 197.242.89.170

Trace complete.
 
Daily lag spike at this time of the evening:

Tracing route to ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.domain.name [192.168.0.2]
2 9 ms 8 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.23.10.129]
3 43 ms 33 ms 22 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.15]


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.domain.name [192.168.0.2]
2 9 ms 9 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 75 ms 84 ms 75 ms 41.181.51.182
4 59 ms 58 ms 58 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 39 ms 40 ms 39 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 40 ms 41 ms 44 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 49 ms 52 ms 53 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 62 ms 61 ms 74 ms 196.44.31.97
9 53 ms 53 ms 54 ms 196.30.1.53
10 53 ms 56 ms 56 ms 196.31.220.27
11 71 ms 72 ms 72 ms 196.31.63.202
12 62 ms 62 ms 59 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 71 ms 71 ms 70 ms cms-gm.afrihost.com [197.242.144.102]
 
MagicDude4Eva said:
A true joke - Destiny update at 6GB with a 10Mbps uncapped line and it is sitting at 3 hours. (According to my calculation, on a line which should give me about 800KB/sec, this should not take more than 80-100 minutes).

View attachment 207644



FWIW - I took a screenshot when I started (about 5 minutes ago), wrote this post, did a speedtest while I had the download paused, resumed it after the speedtest and now looking over at the TV, I am on 150MB - this is going to be a long night.
Click to expand...

2 1/2 hours later and 5GB downloaded - absolute joke Afrihost!
 
MagicDude4Eva said:
2 1/2 hours later and 5GB downloaded - absolute joke Afrihost!
Click to expand...

Lol be happy, mine is sitting at 8 hours left and I am on 10mb uncapped with them.

Apparently being shaped cos the IPC is under heavy load. So if the IPC is always under heavy load then always shaped.
 
mujabees said:
Lol be happy, mine is sitting at 8 hours left and I am on 10mb uncapped with them.

Apparently being shaped cos the IPC is under heavy load. So if the IPC is always under heavy load then always shaped.
Click to expand...

May I ask who told you that you were being shaped?
 
mujabees said:
Lol be happy, mine is sitting at 8 hours left and I am on 10mb uncapped with them.

Apparently being shaped cos the IPC is under heavy load. So if the IPC is always under heavy load then always shaped.
Click to expand...

AfriRunAround will be quick to tell you they don't shape and that you need to send a trace route so they can look into it. They also haven't heard of anyone else having an issue.
 
KoolDaffy said:
This seems to happen every night. Speeds just drop completely. Downloads and streaming struggle.

Afrihost tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 4 ms 1 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 116 ms 120 ms 121 ms 41.181.221.249
4 21 ms 9 ms 10 ms 41.181.221.250
5 11 ms 11 ms 48 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 42 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 193 ms 216 ms 193 ms 41.181.180.10
8 209 ms 210 ms 208 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]

9 207 ms 207 ms 206 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 207 ms 206 ms 206 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 207 ms 208 ms 210 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 * 202 ms 260 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 212 ms 212 ms 217 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 239 ms 238 ms 240 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 266 ms 265 ms 265 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 249 ms 249 ms 248 ms te5-6-600-bb1.buc1.ro.m247.ro [83.217.231.94]
17 * * * Request timed out.
18 233 ms 238 ms 233 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.


-----------------

Web africa tracert

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 109 ms 13 ms 101 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 12 ms 11 ms 9 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 11 ms 10 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 13 ms 11 ms 11 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

7 176 ms 179 ms 177 ms 168.209.246.1
8 175 ms 176 ms 175 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 182 ms 182 ms 182 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
10 183 ms 182 ms 182 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
0.206]
11 190 ms 191 ms 190 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 199 ms 199 ms 198 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 201 ms 200 ms 200 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 211 ms 211 ms 210 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 212 ms 211 ms 211 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 235 ms 234 ms 234 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 229 ms 230 ms 229 ms m247.demarc.cogentco.com [149.6.50.142]
18 * * * Request timed out.
19 228 ms 228 ms 237 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

------

Afrihost capped account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 30 ms 11 ms 10 ms 41.181.178.6
4 11 ms 9 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 10 ms 10 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 15 ms 13 ms 14 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 207 ms 208 ms 208 ms 41.181.180.10
8 207 ms 206 ms 207 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 189 ms 188 ms 190 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 192 ms 192 ms 193 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 189 ms 190 ms 189 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 190 ms 189 ms 189 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 255 ms 253 ms 254 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 280 ms 276 ms 274 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
15 279 ms 283 ms 286 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
16 304 ms 325 ms 291 ms te3-1-0-bb1.buc2.ro.m247.ro [83.217.231.78]
17 * * * Request timed out.
18 309 ms 304 ms 306 ms mx-pool114.intelicontacts.com [89.46.103.114]

trace complete
Click to expand...

Seeing that you're getting the same high latency in both traces, I would say the latency is coming from your line or exchange. We'd need to test further to confirm, but there is definitely something odd happening there.
 
mujabees said:
Lol be happy, mine is sitting at 8 hours left and I am on 10mb uncapped with them.

Apparently being shaped cos the IPC is under heavy load. So if the IPC is always under heavy load then always shaped.
Click to expand...

We definitely don't shape Business accounts, but if you're on an Uncapped account then your downloads would be shaped - based on demand on the network at any given time.
 
whatwhat said:
AfriRunAround will be quick to tell you they don't shape and that you need to send a trace route so they can look into it. They also haven't heard of anyone else having an issue.
Click to expand...

If you read his post you'd see he's on an Uncapped account which is shaped. I think the forums will benefit more if you post from your own personal experience, and myself and the other reps will be happy to comment and give you whatever insight we can. We don't want to confuse other forum users and provide incorrect information :(
 
Morning all

We did see a rise in latency between 9pm and about 10:30 but this was not consistent and far less pronounced than we've seen in the past week or so. So some of the changes do seem to be taking effect. I also seem to be seeing reports of clients seeing some similar issues on other ISPs, so I don't know if these are related to what we're seeing or not. We definitely seem to be to seeing a rise in queries around loadshedding periods.

For the moment, we feel like we are making progress on this. Throughput, due to contention, may still not be full during these peak times but if we can control latency, this will at least ensure good realtime performance for gamers, etc. We'll continue to work towards eliminating unwanted P2P traffic on shaped accounts (Uncapped) until we can also improve overall performance.
 
AfriMan said:
If you read his post you'd see he's on an Uncapped account which is shaped. I think the forums will benefit more if you post from your own personal experience, and myself and the other reps will be happy to comment and give you whatever insight we can. We don't want to confuse other forum users and provide incorrect information :(
Click to expand...

I posted tickets and PM'd when I logged my issues. And nothing got done, just got asked for more trace routes.

So yes, I am talking from personal experience.
 
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