Afrihost Business Uncapped Feedback - 2

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AfriGenie said:
The device causing the issue has already been replaced, and with the network-wide latency pretty much back to normal, I'm pretty sure you should see your connection running as it should within the next hour at the most.
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Bravo! no one should be subjected to Youtupbe at 144p, think it should be classed as crimes against humanity :P
 
Hummercellc said:
Everything is so slow at the moment. Any updates yet?
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Everything should be back to normal on the network side! You may still be in the fall-back resource pool though, can you please restart your modem then test if there is any change in performance.
 
AH, my speeds were perfect up to exactly 2 minutes ago - then as if a switch flipped, my speeds are absolute shyte Again.

EDIT: Now awesome again. Driving me crazy.
 
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Dianysis said:
AH, my speeds were perfect up to exactly 2 minutes ago - then as if a switch flipped, my speeds are absolute shyte Again.

EDIT: Now awesome again. Driving me crazy.
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Having a connection continuously fluctuating like that can be frustrating! We'll keep pushing Telkom for updates on the repairs!
 
AfriGenie said:
Having a connection continuously fluctuating like that can be frustrating! We'll keep pushing Telkom for updates on the repairs!
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Thanks. Just trying to provide you with as much info as possible regarding my experience - hopefully can make my case stronger.
 
afriguy can you maybe help me out quick? looking to sign up with u guys on the 20m capped package. Currently checking on telkoms website i get this info:

ADSL Availability
Service Available
Maximum speed available in your area 40Mbps (Copper)
Your Current Service speed 4 Mbps
To enjoy a faster surfing experience you can upgrade your connection.

obviously it means my line supports up to 40m, but in order to sign up the 20m capped with you guys do i need to contact telkom

to do any upgrades? or you guys can do that online since the exchange can support up to 40m
 
Huuuezy said:
afriguy can you maybe help me out quick? looking to sign up with u guys on the 20m capped package. Currently checking on telkoms website i get this info:

ADSL Availability
Service Available
Maximum speed available in your area 40Mbps (Copper)
Your Current Service speed 4 Mbps
To enjoy a faster surfing experience you can upgrade your connection.

obviously it means my line supports up to 40m, but in order to sign up the 20m capped with you guys do i need to contact telkom

to do any upgrades? or you guys can do that online since the exchange can support up to 40m
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Greetings :)

The exchange may support 40Mbps, depends if the DP supports it though. Drop me a PM with the number and I'll see if I can do some digging on the feasibility for you.
 
AfriGenie said:
Everything should be back to normal on the network side! You may still be in the fall-back resource pool though, can you please restart your modem then test if there is any change in performance.
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Speeds finally back to normal, but latency still sucks!!!
 
AfriGuy said:
Glad things have normalised a bit :)
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Normalised? Latency is horrific, give me the number of the idiots at MTN and Telkom and I will blast them. This latency issue in my area has been going on for far to long now. Clearly Afrihost is not trying or doing anything about it. The best part is only MTN based accounts are affected. Mweb, Internet Solutions, Vox, Telkom Internet and CyberSmart are all fine. Makes you wonder.....
 
Hummercellc said:
Normalised? Latency is horrific, give me the number of the idiots at MTN and Telkom and I will blast them. This latency issue in my area has been going on for far to long now. Clearly Afrihost is not trying or doing anything about it. The best part is only MTN based accounts are affected. Mweb, Internet Solutions, Vox, Telkom Internet and CyberSmart are all fine. Makes you wonder.....
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Has our Critical Care team been in touch at all? If not, I'd like to follow things up with them and see where the progress is on this one.
 
Okay so latency is still bad again this evening. Why is this not fixed yet? I am paying good money for no service. Yes, no service. Latency means no service to me, A.K.A. useless. I cannot enjoy my gaming with crappy latency. So what now? More "let see where we can assist." responses like;

1.) Please do a pingtest to here
2.) Try this account
3.) Ask a bunch of seriously irrelevant questions.
4.) Sugar coat the low flying turd out a useless response.
5.) PM me your details so I can have a look.
6.) Which area are you in?
7.) And a partridge in a pear flippin tree.

For the love of all that is holy, I am now seriously going to see where else I can get my monies worth.
 
So I lost connection just before 10pm and I'm unable to reconnect, any outages in the south? I really hope this isn't a repeat of last time.
 
dj2381 said:
So I lost connection just before 10pm and I'm unable to reconnect, any outages in the south? I really hope this isn't a repeat of last time.
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My connection died earlier, but reconnected no problem. Perhaps the authentication issues have returned.
 
I'm in southern suburbs and have lost connection now but it's both pppoe and dal that's not establishing properly. Del will sync for a but pppoe will be rejected and eventually it will drop sync and start again.
 
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