Afrihost Business Uncapped Feedback - 2

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stormiezzz said:
Okay so latency is still bad again this evening. Why is this not fixed yet? I am paying good money for no service. Yes, no service. Latency means no service to me, A.K.A. useless. I cannot enjoy my gaming with crappy latency. So what now? More "let see where we can assist." responses like;

1.) Please do a pingtest to here
2.) Try this account
3.) Ask a bunch of seriously irrelevant questions.
4.) Sugar coat the low flying turd out a useless response.
5.) PM me your details so I can have a look.
6.) Which area are you in?
7.) And a partridge in a pear flippin tree.

For the love of all that is holy, I am now seriously going to see where else I can get my monies worth.
Click to expand...

We did see poor latency in the South yesterday. With the other issues we experienced, I think it was difficult to prioritise the work we normally do to keep latency as low as possible. We'll definitely be keeping a closer eye on this.

I get your frustration around these issues, but I also think engaging is the only way we can help you, and that's what these forum threads are about. We do our absolute best to impart as much info as we have access to here, and also try to troubleshoot with each individual client so that we can either isolate individual cases, or report back general problems (which we've found in the past has been very helpful) to the technical teams. I can totally understand a general rant here and there, but we need real data to move forward either way, or we're not really using the forums to it's potential. I hope that makes sense. We're here to help and try to make things better in any way possible, so please take us up on this and let us try our best to improve your experience wherever we can.
 
dj2381 said:
So I lost connection just before 10pm and I'm unable to reconnect, any outages in the south? I really hope this isn't a repeat of last time.
Click to expand...

In terms of authentication, if that's down in one region, all regions would be similarly affected, so that's unusual. From general reports everything should be back to normal again.

Can you PM me if you're still offline?
 
Bryn said:
My connection died earlier, but reconnected no problem. Perhaps the authentication issues have returned.
Click to expand...

We did see some isolated cases, but after about 4pm we saw normal authentications resume and the large majority of clients have been able to connected again as normal.
 
8-BALL said:
I'm in southern suburbs and have lost connection now but it's both pppoe and dal that's not establishing properly. Del will sync for a but pppoe will be rejected and eventually it will drop sync and start again.
Click to expand...

Drop me a PM if you haven't connected since this post and I'll check it out for you :(
 
Yip. my youtube has been crap the past 4-5 months. (i'm thinking that it is shaping of some sort... or simply not enough capacity on their network to accommodate every business user)

My bet is on Capacity in CPT is not enough.
 
Napalm said:
Yip. my youtube has been crap the past 4-5 months. (i'm thinking that it is shaping of some sort... or simply not enough capacity on their network to accommodate every business user)

My bet is on Capacity in CPT is not enough.
Click to expand...

Youtube has not run as well as it should at times, but for the most part you should definitely not be experiencing below par performance on Youtube for four to five months!

That is definitely something we need to look into ASAP! How is your Youtube running at the moment? Would you be able to run a traceroute to Youtube.com? I just need to make sure it is routing to the correct local cache server.
 
Last Result:
Download Speed: 7466 kbps (933.3 KB/sec transfer rate)
Upload Speed: 818 kbps (102.3 KB/sec transfer rate)
Latency: 255 ms
Jitter: 10 ms
2015/06/10, 9:14:59 AM

While the speeds are great the latency is terrible, I miss the days of sub 50ms, This is local by the way. I also live just over 1km from the exchange.
 
AfriGenie said:
Things are running okay at the moment... Where are you seeing the latency spike on the Traceroutes?
Click to expand...

On the same DSL line... :mad: Must be a Telkom Problem™

Afrihost
1 1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.858 ms 4.968 ms 4.584 ms
2 41.181.221.213 (41.181.221.213) 415.804 ms 532.033 ms 456.279 ms
3 41.181.221.214 (41.181.221.214) 418.352 ms 418.669 ms 414.072 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 383.436 ms 416.664 ms 382.075 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 392.486 ms 388.081 ms 388.042 ms
6 jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 401.408 ms 414.055 ms
jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 408.771 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 404.999 ms 397.628 ms 397.432 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 397.409 ms 395.165 ms 399.874 ms


1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.367 ms 4.369 ms 4.482 ms
2 41.181.221.213 (41.181.221.213) 517.696 ms 439.659 ms 602.147 ms
3 41.181.221.214 (41.181.221.214) 456.627 ms 457.566 ms 447.185 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 403.091 ms 398.743 ms 396.206 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 442.513 ms 430.015 ms 432.906 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 424.271 ms 423.780 ms 419.591 ms
7 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 390.487 ms 396.899 ms 395.226 ms
8 9.185.181.41.in-addr.aserv.co.za (41.181.185.9) 396.908 ms 395.198 ms 394.194 ms

WebAfrica
1 196-209-73-1.dynamic.isadsl.co.za (196.209.73.1) 4.238 ms 4.458 ms 4.429 ms
2 196.38.74.246 (196.38.74.246) 65.977 ms 66.889 ms 67.486 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 12.299 ms 13.004 ms 14.829 ms
4 196.26.210.200 (196.26.210.200) 65.991 ms 70.393 ms 70.189 ms
5 196.38.74.176 (196.38.74.176) 78.342 ms 85.183 ms 79.097 ms
6 196.38.72.177 (196.38.72.177) 39.918 ms 39.690 ms 40.433 ms
7 wa-is.isdsl.net (196.38.72.84) 92.599 ms 94.237 ms 95.486 ms
8 wnls-hr2-vl-140.wa.co.za (41.185.1.1) 47.821 ms 42.713 ms 42.884 ms
9 webafrica.co.za (41.185.61.34) 44.862 ms 43.900 ms 44.845 ms

1 196-209-73-1.dynamic.isadsl.co.za (196.209.73.1) 4.672 ms 4.591 ms 4.384 ms
2 196.38.74.246 (196.38.74.246) 88.192 ms 231.970 ms 98.693 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 12.597 ms 13.224 ms 12.309 ms
4 cdsl1-umh-bd150.ip.isnet.net (196.26.210.192) 16.754 ms 15.150 ms 19.481 ms
5 mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203) 17.957 ms 14.223 ms 16.281 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 34.238 ms 26.727 ms 25.326 ms
7 core2a-bry-gi0-0-0.ip.isnet.net (168.209.217.2) 24.123 ms 27.206 ms 25.360 ms
 
dj2381 said:
Last Result:
Download Speed: 7466 kbps (933.3 KB/sec transfer rate)
Upload Speed: 818 kbps (102.3 KB/sec transfer rate)
Latency: 255 ms
Jitter: 10 ms
2015/06/10, 9:14:59 AM

While the speeds are great the latency is terrible, I miss the days of sub 50ms, This is local by the way. I also live just over 1km from the exchange.
Click to expand...

0_0

Wow... That's not good at all... Are you connecting from the North or South IPC?
 
Hummercellc said:
On the same DSL line... :mad: Must be a Telkom Problem™

Afrihost
1 1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.858 ms 4.968 ms 4.584 ms
2 41.181.221.213 (41.181.221.213) 415.804 ms 532.033 ms 456.279 ms
3 41.181.221.214 (41.181.221.214) 418.352 ms 418.669 ms 414.072 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 383.436 ms 416.664 ms 382.075 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 392.486 ms 388.081 ms 388.042 ms
6 jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 401.408 ms 414.055 ms
jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 408.771 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 404.999 ms 397.628 ms 397.432 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 397.409 ms 395.165 ms 399.874 ms


1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.367 ms 4.369 ms 4.482 ms
2 41.181.221.213 (41.181.221.213) 517.696 ms 439.659 ms 602.147 ms
3 41.181.221.214 (41.181.221.214) 456.627 ms 457.566 ms 447.185 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 403.091 ms 398.743 ms 396.206 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 442.513 ms 430.015 ms 432.906 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 424.271 ms 423.780 ms 419.591 ms
7 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 390.487 ms 396.899 ms 395.226 ms
8 9.185.181.41.in-addr.aserv.co.za (41.181.185.9) 396.908 ms 395.198 ms 394.194 ms

WebAfrica
1 196-209-73-1.dynamic.isadsl.co.za (196.209.73.1) 4.238 ms 4.458 ms 4.429 ms
2 196.38.74.246 (196.38.74.246) 65.977 ms 66.889 ms 67.486 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 12.299 ms 13.004 ms 14.829 ms
4 196.26.210.200 (196.26.210.200) 65.991 ms 70.393 ms 70.189 ms
5 196.38.74.176 (196.38.74.176) 78.342 ms 85.183 ms 79.097 ms
6 196.38.72.177 (196.38.72.177) 39.918 ms 39.690 ms 40.433 ms
7 wa-is.isdsl.net (196.38.72.84) 92.599 ms 94.237 ms 95.486 ms
8 wnls-hr2-vl-140.wa.co.za (41.185.1.1) 47.821 ms 42.713 ms 42.884 ms
9 webafrica.co.za (41.185.61.34) 44.862 ms 43.900 ms 44.845 ms

1 196-209-73-1.dynamic.isadsl.co.za (196.209.73.1) 4.672 ms 4.591 ms 4.384 ms
2 196.38.74.246 (196.38.74.246) 88.192 ms 231.970 ms 98.693 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 12.597 ms 13.224 ms 12.309 ms
4 cdsl1-umh-bd150.ip.isnet.net (196.26.210.192) 16.754 ms 15.150 ms 19.481 ms
5 mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203) 17.957 ms 14.223 ms 16.281 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 34.238 ms 26.727 ms 25.326 ms
7 core2a-bry-gi0-0-0.ip.isnet.net (168.209.217.2) 24.123 ms 27.206 ms 25.360 ms
Click to expand...

:(

We're getting similar reports of increases in latency, we're checking everything on our side, I should have some news shortly.
 
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