Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Huuuezy said:
do you guys as customers prefer to let the ISP handle your line or do you leave it with telkom?

what are the pros/cons? kindly explain, cause I am signing up to a new ISP and thinking whether

to keep my line with telkom or move it to the ISP, thanks!
Click to expand...
I hope you are not joining afrihost at this moment in time? Its the like the titanic at this moment of time. Rather wait until it improves or go with one of the new top rated ISP's in South Africa ( which Afrihost is certainly not apart of anymore) I have 4 x Business uncapped accounts at afrihost and all 4 is struggeling for the last couple of weeks. 2 x 20mb vdsl accounts, 1 x 10mb line and 1 x 6mb line at different locations.

Im switching over at the end of the month to somebody new like many other people ( if not most) will do as afrihost has been promising and promising with no results. They have defnitley lost the plot completely. I used to brag about afrihost to my friends and could recommend them to anyone but this has defnitley changed. Even support is horrible. Scares me to say this but I rate Afrihost under Openweb atm.
 
Jypels said:
I hope you are not joining afrihost at this moment in time? Its the like the titanic at this moment of time. Rather wait until it improves or go with one of the new top rated ISP's in South Africa ( which Afrihost is certainly not apart of anymore) I have 4 x Business uncapped accounts at afrihost and all 4 is struggeling for the last couple of weeks. 2 x 20mb vdsl accounts, 1 x 10mb line and 1 x 6mb line at different locations.

Im switching over at the end of the month to somebody new like many other people ( if not most) will do as afrihost has been promising and promising with no results. They have defnitley lost the plot completely. I used to brag about afrihost to my friends and could recommend them to anyone but this has defnitley changed. Even support is horrible. Scares me to say this but I rate Afrihost under Openweb atm.
Click to expand...

+1000
 
Jypels said:
I hope you are not joining afrihost at this moment in time? Its the like the titanic at this moment of time. Rather wait until it improves or go with one of the new top rated ISP's in South Africa ( which Afrihost is certainly not apart of anymore) I have 4 x Business uncapped accounts at afrihost and all 4 is struggeling for the last couple of weeks. 2 x 20mb vdsl accounts, 1 x 10mb line and 1 x 6mb line at different locations.

Im switching over at the end of the month to somebody new like many other people ( if not most) will do as afrihost has been promising and promising with no results. They have defnitley lost the plot completely. I used to brag about afrihost to my friends and could recommend them to anyone but this has defnitley changed. Even support is horrible. Scares me to say this but I rate Afrihost under Openweb atm.
Click to expand...

:(

I'm certainly not happy to hear that, but I guess the truth hurts sometimes.

The network is definitely not running as well as it could be, but our Support should never be horrible. If there is something you want me to check up on, you are welcome to PM me the details.
 
C:\Users\Joshua>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 45 ms 53 ms 30 ms 41.181.51.181
4 71 ms 70 ms 72 ms 41.181.51.182
5 28 ms 27 ms 32 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 51 ms 53 ms 50 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 111 ms 109 ms 108 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 67 ms 74 ms 73 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
9 99 ms 110 ms 87 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Das latency she is back
 
8-BALL said:
C:\Users\Joshua>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 45 ms 53 ms 30 ms 41.181.51.181
4 71 ms 70 ms 72 ms 41.181.51.182
5 28 ms 27 ms 32 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 51 ms 53 ms 50 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 111 ms 109 ms 108 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 67 ms 74 ms 73 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
9 99 ms 110 ms 87 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Das latency she is back
Click to expand...

Thanks for the update, I'll pass it on to the Team, let's see if we can get it under control before it gets any worse!
 
So...
I have had now a windows 10 update downloading for a week...

Tell me SOMEBODY at least has it installed to test with?

Also: 1. No it isn't congestion, not for a week straight. 2. It's not my line - others have similar issues as well as the fact I can move tons of bandwidth in other places. 3. We are now at multiple months with the same issue and only excuses - can proper detail be sought on if win10 is actually being tested at all?
 
Mike43110 said:
So...
I have had now a windows 10 update downloading for a week...

Tell me SOMEBODY at least has it installed to test with?

Also: 1. No it isn't congestion, not for a week straight. 2. It's not my line - others have similar issues as well as the fact I can move tons of bandwidth in other places. 3. We are now at multiple months with the same issue and only excuses - can proper detail be sought on if win10 is actually being tested at all?
Click to expand...

Are you seeing any other downloads not running at the correct speed?

Also, are you perhaps able to check which DNS servers your modem is using? It could impact which server the updates are being downloaded from.
 
I checked with both Afrihost default and google DNS. I am currently on google DNS with no difference in performance.
 
8-BALL said:
C:\Users\Joshua>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 45 ms 53 ms 30 ms 41.181.51.181
4 71 ms 70 ms 72 ms 41.181.51.182
5 28 ms 27 ms 32 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 51 ms 53 ms 50 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 111 ms 109 ms 108 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 67 ms 74 ms 73 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
9 99 ms 110 ms 87 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Das latency she is back
Click to expand...

Consider yourself fortunate: I have logged a call, apparently Telkom are working on lines in the area, but this has been like this now for several days.

traceroute -n 197.242.144.102

1 192.168.0.1 * * *
2 Request timed out * *
undefined NaN ms
3 41.181.221.217 572.824 ms 347 ms
Request timed out *
4 41.181.221.218 446.623 ms 421.927 ms
41.181.221.217 549.338 ms
5 41.181.165.118 628.762 ms 398.453 ms
41.181.221.218 558.249 ms
6 196.44.31.122 613.413 ms 413.918 ms
41.181.165.118 545.552 ms
7 196.44.31.97 506.257 ms
196.44.31.122 535.968 ms
196.44.0.221 374.157 ms
8 196.30.1.53 435.638 ms
196.44.31.97 605.226 ms
196.31.220.10 389.054 ms
9 196.31.220.21 316.34 ms 348.617 ms
196.30.1.53 517.017 ms
10 196.31.63.202 309.135 ms 413.521 ms
196.31.220.27 550.815 ms
11 196.30.42.133 448.362 ms 392.01 ms
196.31.63.202 533.491 ms
12 197.242.144.102 463.552 ms 414.598 ms
196.30.42.133 616.784 ms
13 197.242.144.102 614.906 ms
 
Mike43110 said:
I checked with both Afrihost default and google DNS. I am currently on google DNS with no difference in performance.
Click to expand...

Thanks for checking, I'm trying to find out if the update is available on local servers or if it downloads from an overseas server.
 
Well latency sky high again, seems Afrihost have no cooking clue what they are doing... time to fly in those overseas specialists again, or drop your current vendor for some real system that works.
 
Hummercellc said:
Well latency sky high again, seems Afrihost have no cooking clue what they are doing... time to fly in those overseas specialists again, or drop your current vendor for some real system that works.
Click to expand...

We're definitely putting some massive resources into finding solutions for this. In the short term we are working on any means we can to keep performance at the highest level possible. We hopefully will be able to implement some long term solutions to put this entire issue behind us. As soon as I have confirmed info that I can share, I will update here :(
 
What a good start to the day :whistle:

1 105-237-134-1-esr-lo.mtnbusiness.co.za 3.956 ms 3.869 ms 3.928 ms
2 41.181.221.213 (41.181.221.213) 286.406 ms 287.780 ms 261.657 ms
3 41.181.221.214 (41.181.221.214) 254.756 ms 180.123 ms 187.422 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 176.012 ms 178.869 ms 212.541 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 176.312 ms 147.019 ms 147.785 ms
6 jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 160.899 ms 156.161 ms 144.647 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 155.466 ms 166.636 ms 183.185 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 215.942 ms 195.083 ms 201.569 ms
 
Hummercellc said:
What a good start to the day :whistle:

1 105-237-134-1-esr-lo.mtnbusiness.co.za 3.956 ms 3.869 ms 3.928 ms
2 41.181.221.213 (41.181.221.213) 286.406 ms 287.780 ms 261.657 ms
3 41.181.221.214 (41.181.221.214) 254.756 ms 180.123 ms 187.422 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 176.012 ms 178.869 ms 212.541 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 176.312 ms 147.019 ms 147.785 ms
6 jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 160.899 ms 156.161 ms 144.647 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 155.466 ms 166.636 ms 183.185 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 215.942 ms 195.083 ms 201.569 ms
Click to expand...

:(

Yeesh, that damnable network card is not looking good. Let me see if I can get some sort of improvement on that.
 
Afternoon MyBB Guys!

We've been in discussion with the Higher-Ups, and we've now updated our Noticeboard with some details on the current network status and the upgrades that we have planned.

At the moment I can't go into anymore detail, but you're welcome to post any questions that you may have and I'll do my best to answer. :)
 
notice board doesn't say anything we don't already know
weekend is coming up so can we expect more crappy service like last week end when there is no support
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X