Could you PM me with some details? I'd like to see if I can get this replicated from my end.
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Afrihost Business Uncapped Feedback - 2
- Thread starter The_Unbeliever
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Could you PM me with some details? I'd like to see if I can get this replicated from my end.
what details do you need?
I'll post tests when you tell me it's working. I'm out of patience now. We need a fix in place for this.
Do you have any tests that you can paste here? By browsing ping, I'm assuming you're referring to higher latency across the connection?
Anything I can link to your account, email address, DSL username, landline number.
Also include what you're downloading so I can try and get it replicated.
I can't really advise much without seeing test results
Monitoring from our end seem mostly normal.Please also remember that improvements are on the way, which is a long term fix for this.
Sent you the details.
Thanks dude! Will follow up with you in a bit.
Cmon guys, what's happening at afrihost :
C:\Users\JesseG>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [66.8.14.38]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 284 ms 284 ms 286 ms 41.181.221.217
4 274 ms 274 ms 276 ms 41.181.221.218
5 255 ms 257 ms 295 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 287 ms 293 ms 300 ms xp-dca-1.za--xp-cr-1.za-a.mtnns.net [196.44.0.15
5]
7 258 ms 264 ms 255 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 278 ms 282 ms 298 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.
11]
9 287 ms 271 ms 277 ms cache.google.com [66.8.14.38]
Trace complete.
C:\Users\JesseG>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [66.8.14.38]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 284 ms 284 ms 286 ms 41.181.221.217
4 274 ms 274 ms 276 ms 41.181.221.218
5 255 ms 257 ms 295 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 287 ms 293 ms 300 ms xp-dca-1.za--xp-cr-1.za-a.mtnns.net [196.44.0.15
5]
7 258 ms 264 ms 255 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 278 ms 282 ms 298 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.
11]
9 287 ms 271 ms 277 ms cache.google.com [66.8.14.38]
Trace complete.
The South is little quite busy at the moment, sorry about that
Hopefully the improvements come along soon and we can put this all behind us.
The South is little quite busy at the moment, sorry about that
Hopefully the improvements come along soon and we can put this all behind us.
I am in the East!
Urgh, sorry
The East is little quite busy at the moment
How much longer is this going to continue?
The service recently has been abysmal, I received a test account from Afrigenie last week that worked flawlessly and was then given my account back, which performed okay but not as good as the test account....
The test account felt a lot more snappier and watching videos in 1080p after a long time...
electrofreeze
Expert Member
is there a reason why skype logins dont work today
I know things are far from ideal, I'm afraid I don't have an ETA on the improvements - but I know that our team are working day and night to have this done as quickly as absolutely possible.
DaBump
Well-Known Member
What are you guys up too? Having crappy internet again, on my way to check your website, and I'm greeted with this:
I know we had some issues earlier this morning, could you try clearing your cache or using another browser?
Do you have other tests around your poor connection?
PurSpyk!!
Expert Member
and then your management team should do the right thing, and offer discounts to users who are paying for a substandard service, and who have been loyal and have stayed with your company. It seems loyalty is not appreciated, maybe when you have no subscribers, management will wake up?
We've offered something similar in the past, but I think it's only realistically going to be considered once we've got the network to where we want it - that's the top priority.
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