Afrihost Business Uncapped Feedback - 2

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Like i mentioned before. we in the south have been getting a slow and steady speed decline.

Very visible in Youtube, Netflix and Streaming app. Where it takes quite a while to load. Then streams, then stops to load again..

Also download speeds via torrents or even direct downloads on a 6mbit Uncapped business is not up to par with other ISP's.


6mbit is 1024K x 6. = 6144K

6144K / 8 (to change bits to bytes) is 768Kb per second.

now realistically telkom does not give you full speed, as there are contention ratios..etc.etc.. (you can remove at least 10% of that as a permanent speed).

768kb - 10% is 691kb per second. <i never see those speeds on Afrihost 6mbit uncapped ever..>
 
AfriGuy said:
Hard to see where this is coming in :(
Have you tested with another account? Which area are you in?
Click to expand...

This is test with web africa account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 10 ms 11 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134
]
4 16 ms 16 ms 11 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 11 ms 10 ms 10 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 53 ms 48 ms 62 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

7 187 ms 179 ms 178 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
8 248 ms 243 ms 233 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 185 ms 182 ms 183 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
9.89]
10 246 ms 243 ms 224 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
.130]
11 190 ms 190 ms 193 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 255 ms 255 ms 211 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 242 ms 250 ms 202 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 216 ms 213 ms 207 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 239 ms 237 ms 212 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 281 ms 264 ms 235 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 288 ms 287 ms 227 ms m247.demarc.cogentco.com [149.6.50.162]
18 * * * Request timed out.
19 222 ms 221 ms 232 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.



Seems like my torrents going slow on both accounts. Same with direct download.

Starts off downloading at normal speed then over the next 30 seconds speeds just drop.
 
Napalm said:
Like i mentioned before. we in the south have been getting a slow and steady speed decline.

Very visible in Youtube, Netflix and Streaming app. Where it takes quite a while to load. Then streams, then stops to load again..

Also download speeds via torrents or even direct downloads on a 6mbit Uncapped business is not up to par with other ISP's.


6mbit is 1024K x 6. = 6144K

6144K / 8 (to change bits to bytes) is 768Kb per second.

now realistically telkom does not give you full speed, as there are contention ratios..etc.etc.. (you can remove at least 10% of that as a permanent speed).

768kb - 10% is 691kb per second. <i never see those speeds on Afrihost 6mbit uncapped ever..>
Click to expand...

We know that things aren't that great, but I promise you we have improvements on the way!
 
KoolDaffy said:
This is test with web africa account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 10 ms 11 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134
]
4 16 ms 16 ms 11 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 11 ms 10 ms 10 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 53 ms 48 ms 62 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

7 187 ms 179 ms 178 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
8 248 ms 243 ms 233 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 185 ms 182 ms 183 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
9.89]
10 246 ms 243 ms 224 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
.130]
11 190 ms 190 ms 193 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 255 ms 255 ms 211 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 242 ms 250 ms 202 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 216 ms 213 ms 207 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 239 ms 237 ms 212 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 281 ms 264 ms 235 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 288 ms 287 ms 227 ms m247.demarc.cogentco.com [149.6.50.162]
18 * * * Request timed out.
19 222 ms 221 ms 232 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.



Seems like my torrents going slow on both accounts. Same with direct download.

Starts off downloading at normal speed then over the next 30 seconds speeds just drop.
Click to expand...

That looks better :(
What area are you in? Not seeing any general latency pop up in my monitoring.
 
improvements when ?

Is that like Telkom's imminent phrase? Upgrades are imminent. Then 3years later, the lines are still at 4mbit or 10mbit (same as it was 5years prior)
 
Napalm said:
improvements when ?

Is that like Telkom's imminent phrase? Upgrades are imminent. Then 3years later, the lines are still at 4mbit or 10mbit (same as it was 5years prior)
Click to expand...

No ETA for the improvements, but we're working hard on implementing these are quickly as possible. We're keeping everyone posted on any updates/ changes here and our noticeboard.
 
electrofreeze said:
the bottom line is we see they are blocking certain stuff off to make others work
so much for enough ipc
Click to expand...

Nothing is blocked on our network.
Not sure if you read through AfriMan's reply to you a few weeks back? You really can't keep making unsubstantiated claims without letting us at least check your account. You're yet to get in touch with your account info.

electrofreeze said:
you have looked at our account more than once and then the answer was there is nothing wrong and your line is with telkom so dont throw stones as we have bigger ones
just sort out your network so it can work normal as there is more than enough tests and complains about the same things
ps i am not your dude
AfriMan said:
I think the intention was not to be disrespectful here, apologise if you felt it was said poorly.

Ultimately we have answered many of the general questions regarding the state of the network several times over, and I don't think we have any new information to provide except to confirm where we have also seen increases in demand and latency in general. We're definitely not blocking Microsoft services, that would make no sense whichever way you cut it.

I believe that we've asked for your details to test with you several times. I totally understand that you may not want to participate, but then posting your own theories and not expecting us challenge false conclusions is a little unfair. As always, you are welcome to PM anyone of the team here and we will be more than happy to work with you to troubleshoot.
Click to expand...
Click to expand...
 
Why is Afrihost shaping my Business account? I'm in Cape Town Southern Suburbs. Why does Afrihost accept new business accounts when they CLEARLY don't have the capacity to give them fair service? 500 pages of empty promises attached to a truck load of T&C's.

Yet another crappy service provider brought to you by South Africa.
 
NarcoticJ said:
Why is Afrihost shaping my Business account? I'm in Cape Town Southern Suburbs. Why does Afrihost accept new business accounts when they CLEARLY don't have the capacity to give them fair service? 500 pages of empty promises attached to a truck load of T&C's.

Yet another crappy service provider brought to you by South Africa.
Click to expand...

No shaping takes place on Business accounts, how are you determining this is happening?
Any tests that I can look at?
 
Last edited:
AfriGuy said:
No shaping takes place on Business accounts, how are you determining this is happening?
Any tests that I can look at?
Click to expand...

I've send you a message with my username. I'm determining this is happening by the amount of complaints about the same issue on this page in only the last few hours. Everything was fine this morning until I reset my router and then everything was crap. And now it's really bad...
 
NarcoticJ said:
I've send you a message with my username. I'm determining this is happening by the amount of complaints about the same issue on this page in only the last few hours. Everything was fine this morning until I reset my router and then everything was crap. And now it's really bad...
Click to expand...

After looking at your line, I can see a stack of port errors induced by the exchange. I'll need you to run some tests, as requested via PM, to advise further.
Let's chat via PM.
 
C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 464 ms 469 ms 473 ms 41.181.54.85
4 529 ms 526 ms 533 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
5 713 ms * 721 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 730 ms 720 ms 248 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 76 ms 39 ms 39 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 245 ms 71 ms 69 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
9 * 84 ms 92 ms 41.181.139.109
10 142 ms 95 ms 97 ms 72.14.194.74
11 88 ms 112 ms 81 ms 72.14.239.129
12 94 ms 110 ms 121 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 38 ms 53 ms 46 ms 41.181.54.85
4 49 ms 41 ms 41 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
5 96 ms 95 ms 93 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 9 ms 9 ms 9 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 23 ms 27 ms 28 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 33 ms 35 ms 39 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
9 90 ms 94 ms 90 ms 41.181.139.109
10 99 ms 79 ms 89 ms 72.14.194.74
11 84 ms 81 ms 83 ms 72.14.239.129
12 95 ms 76 ms 75 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

Saw a large spike where minecraft chests would take 5s to open. Youtube still isn't streaming like it should is dropping down or stopping in the middle of play.
 
8-BALL said:
C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 464 ms 469 ms 473 ms 41.181.54.85
4 529 ms 526 ms 533 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
5 713 ms * 721 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 730 ms 720 ms 248 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 76 ms 39 ms 39 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 245 ms 71 ms 69 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
9 * 84 ms 92 ms 41.181.139.109
10 142 ms 95 ms 97 ms 72.14.194.74
11 88 ms 112 ms 81 ms 72.14.239.129
12 94 ms 110 ms 121 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 38 ms 53 ms 46 ms 41.181.54.85
4 49 ms 41 ms 41 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
5 96 ms 95 ms 93 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 9 ms 9 ms 9 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 23 ms 27 ms 28 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 33 ms 35 ms 39 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
9 90 ms 94 ms 90 ms 41.181.139.109
10 99 ms 79 ms 89 ms 72.14.194.74
11 84 ms 81 ms 83 ms 72.14.239.129
12 95 ms 76 ms 75 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

Saw a large spike where minecraft chests would take 5s to open. Youtube still isn't streaming like it should is dropping down or stopping in the middle of play.
Click to expand...

We're trying to normalise the latency, specifically in the South at the moment :(
Seeing some higher than normal latency in the area.
 
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