Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
While I understand that you're frustrated with the slow speeds, I'd like to have feedback passed onto our teams wherever possible. We are seeing some improvements, I think this thread reflects that.

When using the Telkom guest account, please browse to http://www.saix.net/ and click the speedtest icon.
Click to expand...

Frustrated? It went passed frustrating a loooooong time ago.

I tried that, it does not allow me to go onto the site.
There is a connection (ADSL light on router goes green, router shows there is a connection), but there is no throughput at all on anything. The line is deader than most cabinet ministers' thought processes when using the Telkom guest account login details.

AH account login on SAIX Speedtest:
Last Result:
Download Speed: 1286 kbps (160.8 KB/sec transfer rate)
Upload Speed: 330 kbps (41.3 KB/sec transfer rate)
Latency: 22 ms
2014/10/13, 1:19:39 PM
 
Last edited:
AfriGuy said:
Drop me a PM with the game titles you're playing.
I know we've recently made some tweaks which have seen some improvements for Destiny.
Click to expand...

I'm playing Diablo 3. Have given Afriman pathpings and the like previously and there doesn't seem to be a resolution. D3 shouldn't be affected by how the new games are misidentified.
 
AfriMan said:
We don't, as in we don't limit or throttle protocols to give way to others, however contention on the network may affect some services differently to others :(
Click to expand...

Do you honestly think that this statement would hold any form of truth or substance if submitted to ISPA for scrutiny?
 
Bursty-dude said:
Frustrated? It went passed frustrating a loooooong time ago.

I tried that, it does not allow me to go onto the site.
There is a connection (ADSL light on router goes green, router shows there is a connection), but there is no throughput at all on anything. The line is deader than most cabinet ministers' thought processes when using the Telkom guest account login details.

AH account login on SAIX Speedtest:
Last Result:
Download Speed: 1286 kbps (160.8 KB/sec transfer rate)
Upload Speed: 330 kbps (41.3 KB/sec transfer rate)
Latency: 22 ms
2014/10/13, 1:19:39 PM
Click to expand...

What line speed do you have with us? The throughput, even for a 2Mbps line isn't great.
If this reflects on both account it can indicate an issue outside of our network. I know you had a line fault before, not sure if it's creeping back in again.
 
Crusader said:
I'm playing Diablo 3. Have given Afriman pathpings and the like previously and there doesn't seem to be a resolution. D3 shouldn't be affected by how the new games are misidentified.
Click to expand...

Cool beans, I'll follow this up with him :)
 
AfriGuy said:
What line speed do you have with us? The throughput, even for a 2Mbps line isn't great.
If this reflects on both account it can indicate an issue outside of our network. I know you had a line fault before, not sure if it's creeping back in again.
Click to expand...

10MB line but it is synced at 6MB due to distance from exchange. It was running perfectly for a while and running at a constant 5 to 5.5MB with no issues except the usual Youtube buffering at 480p.
 
Bursty-dude said:
10MB line but it is synced at 6MB due to distance from exchange. It was running perfectly for a while and running at a constant 5 to 5.5MB with no issues except the usual Youtube buffering at 480p.
Click to expand...

If it's running at the results you're seeing on the guest account something isn't right.
Drop me a PM with your line number and I can have some line tests done.
 
Something in the Cape must be broken.

This is speed test for connection to Cape Town (where closest IPC is)
http://speedtest.ookla.com/result/2729428834.png
Download Speed: 179 kbps (22.4 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 287 ms
2014/10/13, 2:03:27 PM

http://speedtest.ookla.com/result/2729429914.png
Download Speed: 168 kbps (21 KB/sec transfer rate)
Upload Speed: 327 kbps (40.9 KB/sec transfer rate)
Latency: 263 ms
2014/10/13, 2:05:04 PM

To Johannesburg:
http://speedtest.ookla.com/result/2729432361.png
Download Speed: 1019 kbps (127.4 KB/sec transfer rate)
Upload Speed: 351 kbps (43.9 KB/sec transfer rate)
Latency: 66 ms
2014/10/13, 2:08:34 PM

And international
Download Speed: 2153 kbps (269.1 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)
Latency: 186 ms
2014/10/13, 2:02:09 PM

Download Speed: 3400 kbps (425 KB/sec transfer rate)
Upload Speed: 382 kbps (47.8 KB/sec transfer rate)
Latency: 185 ms
2014/10/13, 2:06:45 PM
 
Crusader said:
Something in the Cape must be broken.

This is speed test for connection to Cape Town (where closest IPC is)
http://speedtest.ookla.com/result/2729428834.png
Download Speed: 179 kbps (22.4 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 287 ms
2014/10/13, 2:03:27 PM

http://speedtest.ookla.com/result/2729429914.png
Download Speed: 168 kbps (21 KB/sec transfer rate)
Upload Speed: 327 kbps (40.9 KB/sec transfer rate)
Latency: 263 ms
2014/10/13, 2:05:04 PM

To Johannesburg:
http://speedtest.ookla.com/result/2729432361.png
Download Speed: 1019 kbps (127.4 KB/sec transfer rate)
Upload Speed: 351 kbps (43.9 KB/sec transfer rate)
Latency: 66 ms
2014/10/13, 2:08:34 PM

And international
Download Speed: 2153 kbps (269.1 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)
Latency: 186 ms
2014/10/13, 2:02:09 PM

Download Speed: 3400 kbps (425 KB/sec transfer rate)
Upload Speed: 382 kbps (47.8 KB/sec transfer rate)
Latency: 185 ms
2014/10/13, 2:06:45 PM
Click to expand...

Looks like the high latency is causing the issue here, can't seem to replicate though.
Do you have a traceroute that you can post?
 
AfriGuy said:
Looks like the high latency is causing the issue here, can't seem to replicate though.
Do you have a traceroute that you can post?
Click to expand...

Not sure what's going on.

This is the result from Speedtest.net
http://www.speedtest.net/my-result/3828490099

The speed test on Mybroadband keeps giving 100ms+ results.

Here's a tracert to the Diablo Servers:
Code: 
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    27 ms    23 ms    23 ms  105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
  3    24 ms    28 ms    24 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4    25 ms    27 ms    33 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    30 ms    30 ms    36 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   169 ms   169 ms   170 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7   177 ms   177 ms   179 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
  8   177 ms   176 ms   185 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
  9   180 ms   188 ms   177 ms  xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
 10     *        *        *     Request timed out.
 11   215 ms   214 ms   214 ms  ae-128-3514.edge6.Amsterdam1.Level3.net [4.69.16
2.230]
 12   188 ms   177 ms   177 ms  4.68.111.178
 13   215 ms   214 ms   214 ms  adm-bb4-link.telia.net [62.115.141.30]
 14   176 ms   177 ms   177 ms  adm-b4-link.telia.net [213.155.137.173]
 
ambroseg1 said:
There is no shaping on the business accounts. :D
Click to expand...

Really? Doesn't feel like it. I'm fine with them shaping anyway as long as it returns back to normal sooner than later, but I don't want to sit around shaped while other people are getting proper speeds
 
Crusader said:
Not sure what's going on.

This is the result from Speedtest.net
http://www.speedtest.net/my-result/3828490099

The speed test on Mybroadband keeps giving 100ms+ results.

Here's a tracert to the Diablo Servers:
Code: 
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    27 ms    23 ms    23 ms  105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
  3    24 ms    28 ms    24 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4    25 ms    27 ms    33 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    30 ms    30 ms    36 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   169 ms   169 ms   170 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7   177 ms   177 ms   179 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
  8   177 ms   176 ms   185 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
  9   180 ms   188 ms   177 ms  xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
 10     *        *        *     Request timed out.
 11   215 ms   214 ms   214 ms  ae-128-3514.edge6.Amsterdam1.Level3.net [4.69.16
2.230]
 12   188 ms   177 ms   177 ms  4.68.111.178
 13   215 ms   214 ms   214 ms  adm-bb4-link.telia.net [62.115.141.30]
 14   176 ms   177 ms   177 ms  adm-b4-link.telia.net [213.155.137.173]
Click to expand...

Very strange, looks OK from here.
Do you see this latency reflected in game too?
 
Things were good (acceptable) until yesterday evening when it became terrible, it's improved slightly today but still sitting around 1meg speeds.
 
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