Afrihost Business Uncapped Feedback - 2

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JesseG said:
You mean like tracert's?
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It'll be a bit hard running a traceroute to the servers if you're playing on a console.
I'd just like the game title, what time you're playing. As much info you have around the problem.
 
jackyah333 said:
Glad am I to read I am not the only one with MySQL problems! I have not been able to access my databases for days. I understand torrent speeds taking a dive when there are issues, but when my business is affected, my patience wears thin. Have to add though, today was better.
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I've switch over to a WA business test account. Been testing & working most of the day over SSH for MySQL & BASH. Been FTP'ing files alot, skyped a little, downloaded the odd file, surfed, email via Gmail, streamed full HD 1080P via Youtube(no buffering)... while the support staff have been busy with their normal operations... not one glitch in the matrix.

IMHO, Afrihost's 'business' uncapped product no longer supports a true business user the way it should. With alot of people downloading P2P torrent content over their business accounts it's going to eventually start causing havoc... the exact point they've reached. WA's business account is shaped against P2P during peak business hours, but that's perfectly fine with me. I need a stable business product that caters for business protocols, not heavy downloaders and p2p'ers!

Honestly I cannot see how AH are going to clean up this mess, without losing subscribers. We're leaving...
 
BGE said:
I've switch over to a WA business test account. Been testing & working most of the day over SSH for MySQL & BASH. Been FTP'ing files alot, skyped a little, downloaded the odd file, surfed, email via Gmail, streamed full HD 1080P via Youtube(no buffering)... while the support staff have been busy with their normal operations... not one glitch in the matrix.

IMHO, Afrihost's 'business' uncapped product no longer supports a true business user the way it should. With alot of people downloading P2P torrent content over their business accounts it's going to eventually start causing havoc... the exact point they've reached. WA's business account is shaped against P2P during peak business hours, but that's perfectly fine with me. I need a stable business product that caters for business protocols, not heavy downloaders and p2p'ers!

Honestly I cannot see how AH are going to clean up this mess, without losing subscribers. We're leaving...
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I'm really sorry to hear that you're leaving :(
I have full confidence in our team that we'll come out of this a better ISP, and a wiser ISP.
 
AfriGuy said:
I'm really sorry to hear that you're leaving :(
I have full confidence in our team that we'll come out of this a better ISP, and a wiser ISP.
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Hope so too, seriously! Bit miffed that after 2 years top quality service from AH... it's gone south... :(
 
AfriGuy said:
Contention ratios are always hard to nail down accurately, they're always changing.

Edit: Contention ratios can only really be truly guarateneed on something like leased lines.
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I think you should really stick to asking people for traceroutes and making non-technical statements.

A contention ratio is the ratio of YOUR TOTAL BANDWIDTH in relation to YOUR SOLD BANDWIDTH. ie. You sell 5mbps of capacity for every 1mbps of actual available bandwidth (5:1) in the hope that all customers who have signed up don't demand the capacity simultaneously or make use of services which don't require realtime bandwidth. It has nothing to specifically do with leased lines but actual demand for a finite resource.
 
quovadis said:
I think you should really stick to asking people for traceroutes and making non-technical statements.

A contention ratio is the ratio of YOUR TOTAL BANDWIDTH in relation to YOUR SOLD BANDWIDTH. ie. You sell 5mbps of capacity for every 1mbps of actual available bandwidth (5:1) in the hope that all customers who have signed up don't demand the capacity simultaneously or make use of services which don't require realtime bandwidth. It has nothing to specifically do with leased lines but actual demand for a finite resource.
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It does change though, the contention ratio is probably higher during peak times as opposed to 3am in the morning. Surely the amount of clients we have vs our capacity is a bit of a different metric?
 
AfriGuy said:
It does change though, the contention ratio is probably higher during peak times as opposed to 3am in the morning. Surely the amount of clients we have vs our capacity is a bit of a different metric?
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No, Contention is the MAXIMUM possible demand vs ACTUAL total capacity (FINITE). You are referring to current demand vs available capacity as a metric. They are two very different things. The purpose of a contention ratio is to provide an indication to a user of a minimum statistically guaranteed service level/speed.
 
quovadis said:
No, Contention is the MAXIMUM possible demand vs ACTUAL total capacity (FINITE). You are referring to current demand vs available capacity as a metric. They are two very different things. The purpose of a contention ratio is to provide an indication to a user of a minimum statistically guaranteed service level/speed.
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Cool, will follow this up with our Network guys :)
 
BGE said:
I know my suggestion is going to get me flamed, but why can't AH request people to supply a valid company reg no. and/or vat number on sign-up. That will reduce the uptake from non-business users and allow the product to perform properly for those it was intended for! This is exactly what Telkom and WebAfrica do for their business accounts.
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I hear you, buts whats in a name?

Then AH should offer an unshaped / uncapped product and call it Fred or AH Gold Afriman Edition or whatever at a higher price than the standard account for people who want, and are willing to PAY for this functionality?
 
HTTP running blissfully. P2P literally non-existent -- like... disabled.

DSL Status
Our DSL Broadband network is running like a bomb! Everything is copacetic and we’re good to GO!
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So the network is fine nationally?
 
TEXTILE GUY said:
Then AH should offer an unshaped / uncapped product and call it Fred or AH Gold Afriman Edition or whatever at a higher price than the standard account for people who want, and are willing to PAY for this functionality?
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Didn't that already happen? It was called Afrihost Business Uncapped.
 
giggity said:
HTTP running blissfully. P2P literally non-existent -- like... disabled.

So the network is fine nationally?
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Afrihost have washed their hands and finally put theirs blinkers on. Everything is now hunky-dory in their parallel universe.
 
Gatecrasher said:
Didn't that already happen? It was called Afrihost Business Uncapped.
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Yes indeed, but the response was to the issue that Business Accounts should be issued after a valid business reg. number was submitted.

(quote #670)
Originally Posted by BGE
I know my suggestion is going to get me flamed, but why can't AH request people to supply a valid company reg no. and/or vat number on sign-up. That will reduce the uptake from non-business users and allow the product to perform properly for those it was intended for! This is exactly what Telkom and WebAfrica do for their business accounts.
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I am making the point, as you have quite rightly said that this has already happened .... and if the word ''business'' is an issue then call it something else.
 
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It seems that Destiny (PS4) started giving connection errors again at around 15:00. Works fine with Axxess account and just tried again with Afrihost account and it keeps giving connection errors.
 
AfriGuy said:
I'm really sorry to hear that you're leaving :(
I have full confidence in our team that we'll come out of this a better ISP, and a wiser ISP.
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Not even a year ago you guys had these same capacity issues. Well now it's actually worse as last time it didn't affect the Business and capped guys.
 
Streaming just started buffering like crazy. Speed tests don't look too good. I'm tired of having the family on my back over this. Cancellation submitted and trying Crystal Web out next month. If the comments in this thread indicate that things are back to normal on AH Business by the end of next month I'll switch back, unless Crystal Web turns out to be amazing.
 
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