Afrihost Business Uncapped Feedback - 2

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Bryn26 said:
My connection is cutting out continuously just about atm. Latency increases second on second after a reboot until the connection dies. On my tenth reboot right now.
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Oh no :(
Could you paste up a traceroute here? I'd like to see where the latency is coming in.
 
bdvtheone said:
Anyone want to spam their support line with me tomorrow ? Demand answers, stay on the line until they fix it ?

Im getting rather bored of this now... maybe lets have some fun.. name and shame.

Hellopeter, Social media....Hey the way i feel ill even go as far to create a website...
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While I fully understand you're upset, I don't think "spamming" our Support team is going to yield any positive answers :(
I'm confident we'll see improvements soon.
 
jarrydred said:
You can't tell me exchange congestion here by me, Telkom and WA accounts max my line and this crappy so called premium uncapped package can't even stream YouTube @144p Explain that !
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Not cool at all :(
What area are you in?
 
matieut said:
Guys, please!!!!!!!!!This is killing me at this time of the evening!!!!!
http://www.speedtest.net/my-result/3898530037
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Matieu>tracert www.google.com

Tracing route to www.google.com [173.194.67.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 5 ms 6 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.
14.65]
3 8 ms 7 ms 8 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 134 ms 16 ms 62 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 24 ms 57 ms 20 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 50 ms 31 ms 120 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 214 ms 210 ms 206 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 206 ms 207 ms 239 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 253 ms 263 ms 243 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 190 ms 199 ms 198 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 199 ms 193 ms 205 ms 209.85.255.76
12 238 ms 215 ms 209 ms 209.85.244.240
13 201 ms 228 ms 205 ms 72.14.232.134
14 197 ms 195 ms 201 ms 209.85.250.165
15 * * * Request timed out.
16 213 ms 218 ms 212 ms wi-in-f105.1e100.net [173.194.67.105]

Trace complete.

C:\Users\Matieu>

BTW, this is on a 10Meg Bus Afrihost account- my speed throughput on http downloads is under half of what the above speedtest shows!!!!!!
Click to expand...

Horrible results for your line :( Have you been able to test with our 1GB free account as a comparison?
 
TEXTILE GUY said:
Wheels just fell off

Last Result:
Download Speed: 1287 kbps (160.9 KB/sec transfer rate)
Upload Speed: 354 kbps (44.3 KB/sec transfer rate)
Latency: 67 ms
11/10/2014, 6:21:45 PM

have mailed critical care in the meantime.
Click to expand...

I believe our Critical Care team will be in touch going forward, please do keep them posted :)
 
AfriGuy said:
While I fully understand you're upset, I don't think "spamming" our Support team is going to yield any positive answers :(
I'm confident we'll see improvements soon.
Click to expand...

If i had a MB of data for all the times i have heard that....
Wouldn't really matter anyways... takes about 5 minutes for a 2 MB file...
 
jarrydred said:
WTH, seriously during the day one gets decent - not UNSHAPED bandwidth, then suddenly after hours there no bandwidth,

Download Speed: 697 kbps (87.1 KB/sec transfer rate)
Upload Speed: 680 kbps (85 KB/sec transfer rate)
Latency: 44 ms
11/10/2014, 6:34:24 PM

http://speedtest.ookla.com/result/2755023413.png

Nvidia drivers are crawling at 4.02KB/s WTH I mean what the point of paying for business when the net is unusable.
Click to expand...

What line speed do you have?
 
AfriGuy said:
While I fully understand you're upset, I don't think "spamming" our Support team is going to yield any positive answers :(
I'm confident we'll see improvements soon.
Click to expand...

Your critical team working in india and your credit has run out...?
been almost a week with no updates...
 
bdvtheone said:
Busy doing what ? downloading torrents with our capacity ?
Click to expand...

Lets try and keep things civil please, I know you're really upset with our accounts - lets rather work together as a team and kick these speeds right up there :)
 
AfriGuy said:
Lets try and keep things civil please, I know you're really upset with our accounts - lets rather work together as a team and kick these speeds right up there :)
Click to expand...

I am civil... just wondering that they doing to resolve this...
 
AfriGuy said:
Oh no :(
Could you paste up a traceroute here? I'd like to see where the latency is coming in.
Click to expand...

I just fixed it. Turns out rebooting remotely is not the same as physically powering off the device and turning it on again. First hop is 7ms so don't think I have exchange issues.

I'm only getting 3Mbps in speed tests though. Usually it's 7Mbps. I double checked with a reliable http download - 352KB/s which is 2.8Mbps.
 
AfriGuy said:
Getting personal like this towards our team is completely unacceptable.
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You try and work with the speeds we are getting.... you just try and run a business like that.
We are bleeding money because of you guys... im only here because you guys said it WOULD be resolved by the end of last month
 
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