Afrihost Business Uncapped Feedback - 2

[Type RSA]

Quite a few of our Capped users are starting to see some significant improvements, our Business Users shouldn't be too far behind them.

Too late bud, already cancelled.

 

[AfriGenie]

Too late bud, already cancelled.

I'm truly disappointed that we couldn't give you the service that you needed.

 

[Type RSA]

I'm truly disappointed that we couldn't give you the service that you needed.

O well, hopefully I will be back when Afrihost is Afrihost again. Do not like the way it is at the moment. Thanks

 

[PurSpyk!!]

Quite a few of our Capped users are starting to see some significant improvements, our Business Users shouldn't be too far behind them.

Surely Business accounts should see the improvement first, or is the priority capped accounts?

 

[Chevron]

Surely Business accounts should see the improvement first, or is the priority capped accounts?

Remember that business users and capped users use the same data pool.

 

[AfriGenie]

Surely Business accounts should see the improvement first, or is the priority capped accounts?

Remember that business users and capped users use the same data pool.

Correct!

Our Capped and Business Uncapped users both fall under the Unshaped Resource Pool. We are slowly making the needed changes, not everyone will see immediate improvements, but soon all of our users will see their speeds return to normal.

 

[Type RSA]

Correct!

Our Capped and Business Uncapped users both fall under the Unshaped Resource Pool. We are slowly making the needed changes, not everyone will see immediate improvements, but soon all of our users will see their speeds return to normal.

I sent you a pm, can you please confirm for me.

Thank you

 

[PurSpyk!!]

Well lets hope soon is today, as soon seems to vary from never, to maybe, to we don't know

 

[Segg]

Correct!

Our Capped and Business Uncapped users both fall under the Unshaped Resource Pool. We are slowly making the needed changes, not everyone will see immediate improvements, but soon all of our users will see their speeds return to normal.

Can you give us a number? Soon has been used quite a lot in this thread.

 

[reactor_sa]

So should I ditch Telkom for afrihost business uncapped or mweb premium uncapped?? Seems like the issues here are as bad as Telkom

 

[AfriGenie]

Can you give us a number? Soon has been used quite a lot in this thread.

Well lets hope soon is today, as soon seems to vary from never, to maybe, to we don't know

In all likelihood today still, the numbers I am seeing certainly look promising so far.

 

[Quad!]

I can't do anything .... Heavy Packet lost on first hop after router...

Pinging 105.236.3.65 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=14ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=17ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=21ms TTL=253
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=29ms TTL=253
Reply from 105.236.3.65: bytes=32 time=50ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Request timed out.
Request timed out.
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=152ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=19ms TTL=253
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Reply from 105.236.3.65: bytes=32 time=17ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Request timed out.
Request timed out.
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Reply from 105.236.3.65: bytes=32 time=20ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=19ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.3.65: bytes=32 time=17ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=17ms TTL=253
Request timed out.
Reply from 105.236.3.65: bytes=32 time=16ms TTL=253
Reply from 105.236.3.65: bytes=32 time=15ms TTL=253
Reply from 105.236.3.65: bytes=32 time=31ms TTL=253
Reply from 105.236.3.65: bytes=32 time=110ms TTL=253

Ping statistics for 105.236.3.65:
Packets: Sent = 53, Received = 31, Lost = 22 (41% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 152ms, Average = 25ms

 

[AfriGenie]

So should I ditch Telkom for afrihost business uncapped or mweb premium uncapped?? Seems like the issues here are as bad as Telkom

There were IPC capacity issues across our Network in early October, we did manage to put significant upgrades in place to alleviate the capacity issues.

Over the weekend we pushed through upgrades to our Network Management Software which affected the amount of bandwidth each user was getting, but we are working on correcting this, and should have performance back to normal shortly.

 

[AfriGenie]

Guys,

Just another quick update, we are starting to see some significant improvements across our network. Can I ask that you guys run a few speed tests on your accounts and post them here along with which region you are in. This will help us a lot in narrowing down any remaining problematic regions.

EDIT: Can you please include the speed at which your line is syncing.

 

[bdvtheone]

I have seen a slight improvement on our 10 MB adsl line.
Not a huge difference but it seems like its getting there.

 

[bdvtheone]

Area: Pretoria East

Local Speed Test:
Last Result:
Download Speed: 8141 kbps (1017.6 KB/sec transfer rate)
Upload Speed: 677 kbps (84.6 KB/sec transfer rate)
Latency: 17 ms
11/13/2014, 3:02:01 PM


International:
Last Result:
Download Speed: 2924 kbps (365.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 217 ms
11/13/2014, 3:02:45 PM


International doesn't seem to performing at its best but overall looking alot better

 

[Bursty-dude]

North -



I am honestly shocked! Well and truely shocked!






Thank you for finally giving me the service I pay for.
Let's hope this carries on like this and does not fall flat on it's face again.

 

[CataclysmZA]

Youtube buffers 720p properly, speedtests are fine, no lag for now. Whatever you're doing is working, but it's probably not perfect yet. I'll have to test with Netflix later tonight to see.

 

[bdvtheone]

Something happened again.
Crap speeds again..

 

[Segg]

An improvement with local - I'm in the north - speeds are constant and not fluctuating

Local



New York - slow, but better than it was - speeds still fluctuating, only peaked at 2.7 right at the end, was roughly 1.5 - 2.3 during the test



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Segg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 10 ms 9 ms 9 ms 41.181.221.246
4 10 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 9 ms 9 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 11 ms 12 ms 11 ms 41.181.180.10
7 10 ms 10 ms 10 ms 196.44.0.72
8 * * * Request timed out.
9 44 ms 49 ms 36 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
10 37 ms 37 ms 38 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 38 ms * * core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 39 ms 42 ms 40 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 35 ms 61 ms 37 ms 197.242.89.170

Trace complete.

C:\Users\Segg>tracert www.kink.fm

Tracing route to www.kink.fm [208.113.206.13]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 * * * Request timed out.
4 56 ms 9 ms 43 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 9 ms 9 ms 9 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 207 ms 206 ms 207 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 207 ms 541 ms 211 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.238.185]
8 283 ms 329 ms 282 ms 208.51.134.114
9 265 ms 265 ms 266 ms be2056.ccr41.jfk02.atlas.cogentco.com [154.54.44.217]
10 308 ms 283 ms 283 ms be2148.ccr21.dca01.atlas.cogentco.com [154.54.31.117]
11 266 ms 265 ms 266 ms be2176.ccr41.iad02.atlas.cogentco.com [154.54.41.53]
12 268 ms 267 ms 290 ms te0-0-0-0.agr11.iad02.atlas.cogentco.com [154.54.44.198]
13 * 324 ms 287 ms te0-0-2-0.nr11.b037327-0.iad02.atlas.cogentco.com [154.24.15.62]
14 266 ms 267 ms 267 ms 38.122.62.254
15 * 328 ms 284 ms ip-208-113-156-8.dreamhost.com [208.113.156.8]
16 269 ms 271 ms 268 ms ip-208-113-156-18.dreamhost.com [208.113.156.18]

17 267 ms 266 ms 266 ms ds6611.dreamservers.com [208.113.206.13]

Trace complete.

Just an FYI - kink.fm is a radio station from Portland, OR

EDIT

Whilst re-testing the international speed it picked up, but still very jittery - again on my WA capped account its stable regardless of international or local