Afrihost Business Uncapped Feedback - 2

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It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
 
AfriGenie said:
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
Click to expand...

And yet still no status update was given that day!

5506db9877342.png


Seriously, I don't even understand the point of hosting that webpage any more.
 
I'm still waiting
I get an email from your quality controle

Good day Thorsten
Modiegi here on behalf of Keenan

Thank you for your much valued response
I am terribly sorry for the poor manner in which your query was handled. We are well aware of that the level of service at
the moment is not up to scratch and can assure you that we are currently doing everything w can to fix that. We are in the
process of getting more staff and have continuous monitoring and assessment on all our consultants. We are working
really hard to get back to the type of service you've come to know from us over the years. I am glad to hear that your
problem was resolved nonetheless.

Again I'm truly sorry for the bad experience and thank you for bringing this to my attention
Your feedback is much appreciated


Have a great day and please let me know if I can help with anything else!

Warm regards

Modiegi


Ticket Details
Ticket ID: SCL-707-90790
Department: Feedback
Type: Issue
Status: Closed
Priority: High

The ticket stills show closed
Ind i still see the same trace problems with other Users I see on Sunday



AfriGenie said:
That's definitely not cool, can you please send me a PM with the email address you used to sent the ticket so that I can follow-up on it from my side.
Click to expand...
 
AfriGenie said:
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
Click to expand...

I'm in Johannesburg.
 
Ho3n3r said:
And yet still no status update was given that day!

5506db9877342.png


Seriously, I don't even understand the point of hosting that webpage any more.
Click to expand...

We're still investigating the possible causes, as soon as we have any sort of information on what is causing this we'll post the update on the Status Page.
 
Can you please test your accounts again, you should be seeing a significant improvement, it seems the incorrect throughput limit had been set for our Business Uncapped and Capped accounts so we were under-utilizing the IPC. This has been updated to the correct threshold now.
 
AfriGenie said:
We're still investigating the possible causes, as soon as we have any sort of information on what is causing this we'll post the update on the Status Page.
Click to expand...

You used to post that something's wrong, and then post an update on it later. Has this process changed/fallen away? Nothing was posted on the weekend's issues either I see.

Nee man. So kan ons mos nie saamwerk nie.
 
AfriGenie said:
Can you please test your accounts again, you should be seeing a significant improvement, it seems the incorrect throughput limit had been set for our Business Uncapped and Capped accounts so we were under-utilizing the IPC. This has been updated to the correct threshold now.
Click to expand...

so tell me how much bandwidth did you save because of this
funny nobody saw anything wrong after all the complains
 
Ho3n3r said:
You used to post that something's wrong, and then post an update on it later. Has this process changed/fallen away? Nothing was posted on the weekend's issues either I see.

Nee man. So kan ons mos nie saamwerk nie.
Click to expand...

In this particular instance the specific issue affecting the Business Uncapped and Capped users was resolved before we could even post an update on the Network Status.

If anything else crops - although I hope it doesn't - I'll make sure we update the page ASAP.
 
AfriGenie said:
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
Click to expand...

Huh, Durban in the South?

I get nervous when you make comments like this considering the substantial posts and evidence I have furnished over the past two days ... clearly stating I am in the East and in Durban.

Please reassure me that the issue is being dealt with country wide?

Edit .... glad to see that you have taken steps to resolve it though - thanks.
 
TEXTILE GUY said:
Huh, Durban in the South?

I get nervous when you make comments like this considering the substantial posts and evidence I have furnished over the past two days ... clearly stating I am in the East and in Durban.

Please reassure me that the issue is being dealt with country wide?

Edit .... glad to see that you have taken steps to resolve it though - thanks.
Click to expand...

The issue over the weekend affected users countrywide, whilst only users in the South were affected this afternoon. Needless to say everyone should running at considerably improved speeds now.
 
AfriGenie said:
The issue over the weekend affected users countrywide, whilst only users in the South were affected this afternoon. Needless to say everyone should running at considerably improved speeds now.
Click to expand...

Torrents still non existent

Tracing route to www.google.com [173.194.66.99]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms 192.168.1.1
2 8 ms 9 ms 8 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 23 ms 37 ms 16 ms 41.181.221.214
4 37 ms 25 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 223 ms 224 ms 222 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 221 ms 223 ms 222 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 233 ms 216 ms 213 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

8 220 ms 222 ms 220 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 221 ms 311 ms 233 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 221 ms 239 ms 221 ms 209.85.255.78
11 221 ms 224 ms 224 ms 216.239.51.3
12 247 ms 227 ms 237 ms 209.85.249.209
13 228 ms 226 ms 226 ms 66.249.95.252
14 * * * Request timed out.
15 227 ms 227 ms 228 ms we-in-f99.1e100.net [173.194.66.99]

Trace complete.
 
TEXTILE GUY said:
Torrents still non existent

Tracing route to www.google.com [173.194.66.99]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms 192.168.1.1
2 8 ms 9 ms 8 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 23 ms 37 ms 16 ms 41.181.221.214
4 37 ms 25 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 223 ms 224 ms 222 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 221 ms 223 ms 222 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 233 ms 216 ms 213 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

8 220 ms 222 ms 220 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 221 ms 311 ms 233 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 221 ms 239 ms 221 ms 209.85.255.78
11 221 ms 224 ms 224 ms 216.239.51.3
12 247 ms 227 ms 237 ms 209.85.249.209
13 228 ms 226 ms 226 ms 66.249.95.252
14 * * * Request timed out.
15 227 ms 227 ms 228 ms we-in-f99.1e100.net [173.194.66.99]

Trace complete.
Click to expand...

What sort of speeds are you getting on your P2P downloads? Could you also run a speedtest so that I can get an idea of the disparity between the two.
 
AfriGenie said:
What sort of speeds are you getting on your P2P downloads? Could you also run a speedtest so that I can get an idea of the disparity between the two.
Click to expand...

Last Result:
Download Speed: 3410 kbps (426.3 KB/sec transfer rate)
Upload Speed: 321 kbps (40.1 KB/sec transfer rate)
Latency: 233 ms
3/16/2015, 5:50:10 PM

Torrent

tor 1.PNG
 
TEXTILE GUY said:
Last Result:
Download Speed: 3410 kbps (426.3 KB/sec transfer rate)
Upload Speed: 321 kbps (40.1 KB/sec transfer rate)
Latency: 233 ms
3/16/2015, 5:50:10 PM

Torrent

View attachment 199858
Click to expand...

I just sent you a PM with my Test Account details, would you mind switching to those details and seeing if there is any change with P2P.
 
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