Afrihost Business Uncapped Feedback - 2

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KoolDaffy said:
Here's international speed test and tracert

http://www.speedtest.net/result/4254501844.png

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 20 ms 97 ms 101 ms 41.181.178.6
4 21 ms 66 ms 14 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 12 ms 14 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 9 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 198 ms 198 ms 197 ms 41.181.180.10
8 206 ms 206 ms 207 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 197 ms 196 ms 195 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 197 ms 197 ms 196 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 201 ms 197 ms 199 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 199 ms 201 ms 203 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 208 ms 208 ms 209 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 385 ms 268 ms 264 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 334 ms 286 ms 303 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 360 ms 258 ms 250 ms te1-7-0-bb1.buc2.ro.m247.ro [83.217.231.74]
17 * * * Request timed out.
18 256 ms 256 ms 252 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.
Click to expand...

That's definitely not great. Latency leaving our network is pretty much high than we'd like to see the end latency. But I see your 3rd hop is showing latency as high as 101ms, so that could be part of the issue as well, it's hard to say. Do you get the same latency when you test on another network.
 
AfriMan said:
That's definitely not great. Latency leaving our network is pretty much high than we'd like to see the end latency. But I see your 3rd hop is showing latency as high as 101ms, so that could be part of the issue as well, it's hard to say. Do you get the same latency when you test on another network.
Click to expand...

Unfortunately I don't have any other network.
 
AfriMan said:
That's definitely not great. Latency leaving our network is pretty much high than we'd like to see the end latency. But I see your 3rd hop is showing latency as high as 101ms, so that could be part of the issue as well, it's hard to say. Do you get the same latency when you test on another network.
Click to expand...

This is the speed tests I get with web africa account which is much better than with my afrihost account

http://www.speedtest.net/result/4254617051.png Local

http://www.speedtest.net/result/4254620965.png International

This is tracert with web africa account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 4 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 17 ms 23 ms 10 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 10 ms 10 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 13 ms 11 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 14 ms 12 ms 13 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 183 ms 186 ms 185 ms 168.209.201.85
8 185 ms 185 ms 191 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 182 ms 183 ms 183 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 194 ms 194 ms 195 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 224 ms 222 ms 219 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
12 225 ms 228 ms 224 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
13 261 ms 218 ms 218 ms te5-13-0-bb1.buc1.ro.m247.ro [83.217.231.90]
14 * * * Request timed out.
15 231 ms 219 ms 221 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

----------------------------------------------------------------------------------------------------

This is my speed test with my Afrihost account

http://www.speedtest.net/result/4254634246.png Local

http://www.speedtest.net/result/4254637921.png International

Here is tracert with Afrihost account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 68 ms 104 ms 101 ms 41.181.178.18
4 40 ms 16 ms 10 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
5 47 ms 10 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 11 ms 9 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 197 ms 197 ms 196 ms 41.181.180.10
8 206 ms 206 ms 206 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 198 ms 196 ms 224 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 196 ms 213 ms 198 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 199 ms 198 ms 198 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 323 ms 201 ms 198 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 202 ms 207 ms 201 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 229 ms 230 ms 237 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
15 231 ms 232 ms 232 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
16 230 ms 231 ms 231 ms 91.186.184.6
17 * * * Request timed out.
18 255 ms 253 ms 252 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

Looks like there's a big difference between web africa tests and afrihost tests.
 
and the speed is down the crapper once more
when you look at all the posts month after month you can see it is the same complaints over and over again
what stands out most is that ah does not have enough capacity so everybody can work comfortably as their contention ratio is up to crap
so instead of enough bandwidth for everyone they are juggling it between all the people with their management software
that is why when their is extra people on line their system cant handle the punch and they have to juggle the b/w again thus giving us the up and down speed problems
can you please also explain why you latency is so high that it is impossible to play games
and please don't ask for trace roots ,pings and speedtests as we are past that stage as we know the problem is with you
 
electrofreeze said:
and the speed is down the crapper once more
when you look at all the posts month after month you can see it is the same complaints over and over again
what stands out most is that ah does not have enough capacity so everybody can work comfortably as their contention ratio is up to crap
so instead of enough bandwidth for everyone they are juggling it between all the people with their management software
that is why when their is extra people on line their system cant handle the punch and they have to juggle the b/w again thus giving us the up and down speed problems
can you please also explain why you latency is so high that it is impossible to play games
and please don't ask for trace roots ,pings and speedtests as we are past that stage as we know the problem is with you
Click to expand...

I don't think that's true at all. After the last few years when we've hit those IPC capacity issues, IPC is something we are constantly thinking about - like our own personal boogeyman. We're constantly asking the question. So an analogy here would be looking at a highway and saying should we keep widening the road, or paint lane markers to optimise traffic? The real answer is both. IPC is not an overnight solution and if traffic is not properly managed, it will be a never-ending and expensive exercise. It's important that we constantly review our rules and policies and keep them managing traffic at an optimal level, and this will also give us the data to project when we will need more capacity and place those orders well ahead of time so our clients have a great experience at all times (or as close to that as we can possibly get).
 
AfriMan said:
I don't think that's true at all. After the last few years when we've hit those IPC capacity issues, IPC is something we are constantly thinking about - like our own personal boogeyman. We're constantly asking the question. So an analogy here would be looking at a highway and saying should we keep widening the road, or paint lane markers to optimise traffic? The real answer is both. IPC is not an overnight solution and if traffic is not properly managed, it will be a never-ending and expensive exercise. It's important that we constantly review our rules and policies and keep them managing traffic at an optimal level, and this will also give us the data to project when we will need more capacity and place those orders well ahead of time so our clients have a great experience at all times (or as close to that as we can possibly get).
Click to expand...

Continuing the anology - if the lane markers are not placed in the correct places, bad things happen. The fact that so many people are having issues is evidence of something not being right somewhere.
 
DonaldMickey said:
Continuing the anology - if the lane markers are not placed in the correct places, bad things happen. The fact that so many people are having issues is evidence of something not being right somewhere.
Click to expand...

Agreed, and that is very much where we're focussing our energy for now to make sure that we use our capacity effectively, and ongoing capacity planning is also always top of mind.
 
AfriMan said:
I don't think that's true at all. After the last few years when we've hit those IPC capacity issues, IPC is something we are constantly thinking about - like our own personal boogeyman. We're constantly asking the question. So an analogy here would be looking at a highway and saying should we keep widening the road, or paint lane markers to optimise traffic? The real answer is both. IPC is not an overnight solution and if traffic is not properly managed, it will be a never-ending and expensive exercise. It's important that we constantly review our rules and policies and keep them managing traffic at an optimal level, and this will also give us the data to project when we will need more capacity and place those orders well ahead of time so our clients have a great experience at all times (or as close to that as we can possibly get).
Click to expand...

can you tell us in a straight answer why the latency is so bad on your network
 
electrofreeze said:
can you tell us in a straight answer why the latency is so bad on your network
Click to expand...

As we've said, right now we're making our traffic rules and policies as efficient as possible. We're seeing that services that should be shaped (on Uncapped, not capped or business) and this is leading to demand and needs to be controlled. When we get these policies right we expect to see much better performance.
 
AfriMan said:
As we've said, right now we're making our traffic rules and policies as efficient as possible. We're seeing that services that should be shaped (on Uncapped, not capped or business) and this is leading to demand and needs to be controlled. When we get these policies right we expect to see much better performance.
Click to expand...

Why would that change though? Surely when a policy is in place it stays working?
 
Afrihost your network is completely useless. Playing Destiny on PS4 and every minute a disconnect. Switching to Telkom and no issue. What a mess.
 
MagicDude4Eva said:
Afrihost your network is completely useless. Playing Destiny on PS4 and every minute a disconnect. Switching to Telkom and no issue. What a mess.
Click to expand...

How afrihost still have customers is beyond me, the move to MTN was the biggest fail and blunder in their history. They then went and infected Axxess with their bad business decisions. Thankfully we have WA,CW and Vox.
 
AH, whatever you are doing to your management policy is not working.
 
Afrihost, why is international gaming so bad? Tried to play Guild Wars 2, 290ms- 350ms ping. Switched to Web Africa trail account and I was getting 190ms-220ms on the same line. I have a 10MB business uncapped line.
 
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