Afrihost Business Uncapped Feedback - 2

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electrofreeze said:
been running the whole of yesterday on the test account testing an getting full speed no problems and snappy
today back on the business account and i can see not enough !!! or we are being managed as we are not even close to full speed

whats up afrigenie why is the accounts not the same
are we being bul****ted again?
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That is definitely puzzling, the performance across your Business Uncapped and the Capped Test Account most assuredly be similar.

Do you have a Static IP active on your Business Uncapped account? Or any L2TP Tunneling?
 
AfriGenie said:
Hi!

There should most definitely be any contention in the East, the network issue that we experienced on Tuesday, could definitely have affected your performance however.

I have sent you a PM, with a test account, would you mind running a traceroute to Afrihost.com, it will help a lot to see where the latency is being introduced into your connection.
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Hi, thanks for the test account. I have PM'd you the results you have asked us with the test account.
 
dj2381 said:
So I'm sitting with a dilemma whether or not to go buy Mobile data until the issue with the clareinch exchange is fixed, without a Eta it makes it difficult, I don't want to go waste money and then it gets sorted straight afterwards.
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Our Telkom Service Manager is trying to get hold of the Techs on-site, hopefully I'll be able to get you a definite ETR in the next hour or two.
 
dj2381 said:
So I'm sitting with a dilemma whether or not to go buy Mobile data until the issue with the clareinch exchange is fixed, without a Eta it makes it difficult, I don't want to go waste money and then it gets sorted straight afterwards.
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:wtf:

And our Telkom Service Manager has confirmed that there is No ETR, as this is Planned Work... But aren't you supposed to notify people if Planned Work actually affects the entire Exchange...

I think Mobile Data may be an option... Do you perhaps have a MTN Contract Sim Card that we can provision some of our Mobile Data onto?
 
AfriGenie said:
:wtf:

And our Telkom Service Manager has confirmed that there is No ETR, as this is Planned Work... But aren't you supposed to notify people if Planned Work actually affects the entire Exchange...

I think Mobile Data may be an option... Do you perhaps have a MTN Contract Sim Card that we can provision some of our Mobile Data onto?
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I just received an sms from telkom stating service has been restored, it hasn't lol, telkom and planned shouldn't be used in a sentence together clearly, I will give it a few more tries before I reply to their sms.
 
dj2381 said:
I just received an sms from telkom stating service has been restored, it hasn't lol, telkom and planned shouldn't be used in a sentence together clearly, I will give it a few more tries before I reply to their sms.
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That's not cool :(
Please reply saying that the fault isn't resolved.

EDIT: On a second thought, the fault may be closed but linked to a bigger issue in the area. I believe this is planned maintenance?
 
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speeds definitely seem up and down today. 1 second it's fine and then the next browsing is slow and then fine again in the space of less than a minute.
 
There is something seriously wrong at Afrihost, earlier in the day around 11:00, I was given a test account by Afrigenie, it worked flawlessy until now, Youtube buffering, web pages take forever to load....Speed test shows all is good and dandy though...Seriously AH, this is not on....
 
JesseG said:
There is something seriously wrong at Afrihost, earlier in the day around 11:00, I was given a test account by Afrigenie, it worked flawlessy until now, Youtube buffering, web pages take forever to load....Speed test shows all is good and dandy though...Seriously AH, this is not on....
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That's very strange :( Are you seeing these results when using your account too?
 
AfriGuy said:
That's very strange :( Are you seeing these results when using your account too?
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Yes, it's even worse with my account.....Youtube takes forever to load a video in 1080p....webpages don't completely load

EDIT : Don't know if this helps in anyway but I changed from googles DNS to AH's DNS and youtube and websites seems to working great for now...
 
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This "planned" maintenance is taking seriously long, I suspect I will be without Internet for the weekend as well.
 
PurSpyk!! said:
Still Windows 10 updates refuse to download, sitting at 1% for over an hour, seriously this is beyond pathetic.
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We did see a rise in latency around 9pm, but demand would have been peaking as it seems to between 8pm and 10pm, so I would expect contention for bandwidth would affect throughput already, even when latency was still stable :(
 
AfriMan said:
We did see a rise in latency around 9pm, but demand would have been peaking as it seems to between 8pm and 10pm, so I would expect contention for bandwidth would affect throughput already, even when latency was still stable :(
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and then I try again at 4.20am, and its the same problem, so when am I supposed to expect a network that actually can download a few small updates?

Seems like your network is crumbling under the load
 
PurSpyk!! said:
and then I try again at 4.20am, and its the same problem, so when am I supposed to expect a network that actually can download a few small updates?

Seems like your network is crumbling under the load
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There shouldn't be a problem at that time, especially with demand being low. Can you send me the link to that file and I will also test it on my side :(
 
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