Afrihost Business Uncapped Feedback - 2

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standerr said:
Not picking a fight here, but it was not just the front page. In the details all the regions & services were green. As a customer I first go by the colour of my region without wasting time reading all the text if not necessary.

The hiding comment was in response to how long it took to openly on your site admit something is wrong. I have complained about this in the past and the response was that someone higher up in the food chain must make that call.

Let's not dwell on this then. Just hoping for a swift solution to the issues.
Click to expand...

The region detail displayed the Google issue on top, marked as resolved and the notice that shows now below that.
Regardless, the website bug has been fixed and is displaying correctly, on the homepage now.
 
I'm guessing you'll are still having problems? Downloads going at about a quarter of normal speed.
 
KoolDaffy said:
So basically we're paying but won't be getting what we're paying for.

Any estimate on when we can expect things to at least start improving?
Click to expand...

We're doing our best to provide the best possible experience available.
No set ETR just yet, but we'll continue to communicate any updates/ changes as they happen.
 
KoolDaffy said:
So basically we're paying but won't be getting what we're paying for.

Any estimate on when we can expect things to at least start improving?
Click to expand...

According to research the success of "proof of concept " ( This is the stage in which Afrihost is in ) is between 25-38%.
 
So is this how the latency will be all day?

1 * * *
2 41.181.221.213 (41.181.221.213) 567.110 ms 846.506 ms 891.768 ms
3 41.181.221.214 (41.181.221.214) 613.050 ms 664.903 ms 550.018 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 512.353 ms 723.428 ms 556.554 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 517.517 ms 472.079 ms 432.776 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 492.938 ms 572.121 ms 686.079 ms
7 * jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 372.908 ms 413.429 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 431.167 ms 463.911 ms 413.469 ms
 
The perfect storm:

School holidays X Telkom congestion X Afrihost network problems X Support telling us all to be patient X Lots of work to be done today =

Last Result:
Download Speed: 123 kbps (15.4 KB/sec transfer rate)
Upload Speed: 265 kbps (33.1 KB/sec transfer rate)
Latency: 476 ms
01 July 2015 at 12:48:58 PM SAST
 
Hummercellc said:
So is this how the latency will be all day?

1 * * *
2 41.181.221.213 (41.181.221.213) 567.110 ms 846.506 ms 891.768 ms
3 41.181.221.214 (41.181.221.214) 613.050 ms 664.903 ms 550.018 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 512.353 ms 723.428 ms 556.554 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 517.517 ms 472.079 ms 432.776 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 492.938 ms 572.121 ms 686.079 ms
7 * jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 372.908 ms 413.429 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 431.167 ms 463.911 ms 413.469 ms
Click to expand...

We're working on normalising latency as much as possible.
 
Gavin107 said:
The perfect storm:

School holidays X Telkom congestion X Afrihost network problems X Support telling us all to be patient X Lots of work to be done today =

Last Result:
Download Speed: 123 kbps (15.4 KB/sec transfer rate)
Upload Speed: 265 kbps (33.1 KB/sec transfer rate)
Latency: 476 ms
01 July 2015 at 12:48:58 PM SAST
Click to expand...

That really isn't cool, sorry about this :( I promise, we're working really hard on getting things sorted out once and for all.
 
AfriGuy said:
That really isn't cool, sorry about this :( I promise, we're working really hard on getting things sorted out once and for all.
Click to expand...

Understood, wasn't trying to make things worse, just getting my post count up to become a Grandmaster so I am allowed to speak to Gian on the other forum ;)
 
Gavin107 said:
Understood, wasn't trying to make things worse, just getting my post count up to become a Grandmaster so I am allowed to speak to Gian on the other forum ;)
Click to expand...

Hehe, no worries :)
I'm sure your post count won't matter, Gian is running through everyone's posts over in his thread.
 
More info from Gian around the POC networks

Afrihost-Gian said:
Hey guys

Before I respond to more questions, I just wanted to give you some more details about our 2 proof of concepts (POC's) we'll be asking you to test soon and the way forward.

The two POC's will be codenamed Afrigreen and Afriblue.

Each is fundamentally different from the other, and each has different benefits.

We are going to be giving as many clients as we can the opportunity to test drive the networks and then give us feedback on their experience.

I don't want to tell you any more about the structure or nature of the networks just yet as I don't want anybody to be biased in any way by any preconceived ideas.

Once we make the decision between the two I will let you know all about the structure, how it works, the benefits and the reasons for our choice.

I will be posting a link later where you can go and put in your current Afrihost username and apply to be involved in the POC.

Please Note: As originally mentioned the POC's will be ready for client testing within 2 weeks. However, we are moving heaven and earth to try and have them ready for your use sooner.

As soon as they are ready, you will either be assigned to Afrigreen or Afriblue and we will send you your new router login details to use so that you can go and test it out. These login details will be for the same package as you currently have with us (i.e. Capped, Home Uncapped or Business Uncapped) so you can compare like for like.

We will not be changing the AUP or FUP of any of the packages.

Hope this makes things a bit clearer.

Thanks.
Click to expand...
 
Oy vey the latency she is back!

cVIK54H.png


C:\Users\Joshua>tracert 188.165.200.200

Tracing route to ns345728.ip-188-165-200.eu [188.165.200.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 120 ms 165 ms 112 ms 41.181.201.93
4 117 ms 114 ms 115 ms 41.181.201.94
5 140 ms 140 ms 138 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 95 ms 92 ms 91 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 286 ms 264 ms 267 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 281 ms 288 ms 286 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]
9 277 ms 275 ms 277 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 290 ms 299 ms 301 ms 195.50.122.181
11 266 ms 270 ms 274 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 264 ms 264 ms 268 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
13 323 ms 434 ms * ldn-1-6.uk.eu [178.33.100.213]
14 294 ms 293 ms 294 ms rbx-g1-a9.fr.eu [178.33.100.65]
15 468 ms 555 ms 496 ms vss-3-6k.fr.eu [94.23.122.237]
16 314 ms 314 ms 349 ms ns345728.ip-188-165-200.eu [188.165.200.200]

Trace complete.
 
8-BALL said:
Oy vey the latency she is back!

cVIK54H.png


C:\Users\Joshua>tracert 188.165.200.200

Tracing route to ns345728.ip-188-165-200.eu [188.165.200.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 120 ms 165 ms 112 ms 41.181.201.93
4 117 ms 114 ms 115 ms 41.181.201.94
5 140 ms 140 ms 138 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 95 ms 92 ms 91 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 286 ms 264 ms 267 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 281 ms 288 ms 286 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]
9 277 ms 275 ms 277 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 290 ms 299 ms 301 ms 195.50.122.181
11 266 ms 270 ms 274 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 264 ms 264 ms 268 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
13 323 ms 434 ms * ldn-1-6.uk.eu [178.33.100.213]
14 294 ms 293 ms 294 ms rbx-g1-a9.fr.eu [178.33.100.65]
15 468 ms 555 ms 496 ms vss-3-6k.fr.eu [94.23.122.237]
16 314 ms 314 ms 349 ms ns345728.ip-188-165-200.eu [188.165.200.200]

Trace complete.
Click to expand...

It is I'm afraid :(
Latency has increased in the East and South regions.
 
AfriGuy said:
Hehe, no worries :)
I'm sure your post count won't matter, Gian is running through everyone's posts over in his thread.
Click to expand...

You never know, there are some really grumpy grandmasters out there at the moment!

Woo hoo, I now have 66 posts and climbing!
 
Last edited:
Gavin107 said:
You never know, there are some really grumpy grandmasters out there at the moment!

Woo hoo, I now have 66 posts and climbing!
Click to expand...

To be fair, rightfully so :(
But thanks for your support dude - the woohoos have lifted by day a bit :D
 
And we are back to crappy speeds and latency.....
Hope this doesn't carry on much longer, getting kind of impatient....
 
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