Afrihost Business Uncapped Feedback - 2

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8-BALL said:
Latency was good during the day and has completely gone to **** tonight:

C:\Users\Joshua>tracert 188.165.200.200

Tracing route to ns345728.ip-188-165-200.eu [188.165.200.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 145 ms 202 ms 206 ms 41.181.201.93
4 129 ms 135 ms 145 ms 41.181.201.94
5 104 ms 106 ms 175 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 139 ms 145 ms 155 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 340 ms 343 ms 322 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 338 ms 371 ms 341 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
9 317 ms 315 ms 320 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 392 ms 311 ms 307 ms 195.50.122.181
11 341 ms 339 ms 341 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 345 ms 350 ms 343 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
13 347 ms 350 ms 350 ms ldn-1-6.uk.eu [178.33.100.213]
14 356 ms 355 ms 350 ms rbx-g1-a9.fr.eu [178.33.100.65]
15 327 ms 324 ms 323 ms vss-3-6k.fr.eu [94.23.122.237]
16 351 ms 346 ms 349 ms ns345728.ip-188-165-200.eu [188.165.200.200]

Trace complete.
Click to expand...

:(
Looks like demand did increase in South around the time you posted this. Hopefully this will be a thing of the past really soon.
 
bladebob said:
Today is a new day and today i look for a new ISP. I cannot carry on like this. I am working on my Vodacom 4G 2 Bars and it is working great.

AfriHost you are going to be owning me money. Also what is this crap that you close your call Center at 8:30PM when it is meant to be open to 12AM.

Also Online Support was down. This is now bull****.
Click to expand...

Really sorry to hear that you're wanting to leave :( I can promise you that we're making every effort possible to make sure we have things smoothed out ASAP.
I'm not aware of any Support issues last night though, would you mind PM'ing me a bit more detail around that?
 
Draciuz said:
If Gian and AH Reps acknowledges on these forums that there is a problem with the network, where is the formal email communication? At the very least, business clients should know?

You guys need to be upgrading AHEAD of demand, not when demand has exceeded supply. This has happened again and again at AH. Somehow you guys still win Best Movie of the Year category at the Oscars, year after year.

More supply than demand.

https://www.youtube.com/watch?v=nuHfVn_cfHU
Click to expand...

It has been posted up on the noticeboard.
The recent discussions from both the reps and Gian's thread show that we've changing for the better to ensure supply is met with demand going forward.
 
JesseG said:
... I have no idea what POC stands for, I think it may be Packet Order Correction ( Google search turned up that result as well as many others ), I stand to be corrected by the many networking technical forumites here.....
Click to expand...

I think in this context it means "proof of concept"

Stand to be corrected
 
Seems to be belly up again. Afri* why is the Network Status page green when you're not 100% sure it's been fixed?

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 5 ms 6 ms 5 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 108 ms 105 ms 111 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 140 ms 143 ms 148 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 135 ms 139 ms 139 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 128 ms 125 ms 124 ms 196.44.31.106
7 109 ms 108 ms 116 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 168 ms 165 ms 172 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 130 ms 130 ms 131 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 140 ms 131 ms 128 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 149 ms 114 ms 117 ms 196.28.178.66
12 120 ms 131 ms 123 ms cte-core-sw2.vwol.net [196.41.144.35]
13 140 ms 138 ms 141 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to www.google.com [216.58.208.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 136 ms 130 ms 123 ms 41.181.201.94
4 118 ms 120 ms 117 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 133 ms 135 ms 134 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 136 ms 185 ms 146 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
7 153 ms 152 ms 147 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 161 ms 162 ms 174 ms 41.181.139.99
9 107 ms 112 ms 112 ms 72.14.194.74
10 380 ms 357 ms 346 ms 66.249.95.8
11 354 ms 345 ms 348 ms 209.85.253.196
12 351 ms 354 ms 343 ms 66.249.95.22
13 301 ms 297 ms 291 ms 216.239.51.235
14 362 ms 360 ms 345 ms lhr08s07-in-f36.1e100.net [216.58.208.36]

Trace complete.
 
standerr said:
Seems to be belly up again. Afri* why is the Network Status page green when you're not 100% sure it's been fixed?

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 5 ms 6 ms 5 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 108 ms 105 ms 111 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 140 ms 143 ms 148 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 135 ms 139 ms 139 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 128 ms 125 ms 124 ms 196.44.31.106
7 109 ms 108 ms 116 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 168 ms 165 ms 172 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 130 ms 130 ms 131 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 140 ms 131 ms 128 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 149 ms 114 ms 117 ms 196.28.178.66
12 120 ms 131 ms 123 ms cte-core-sw2.vwol.net [196.41.144.35]
13 140 ms 138 ms 141 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to www.google.com [216.58.208.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 136 ms 130 ms 123 ms 41.181.201.94
4 118 ms 120 ms 117 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 133 ms 135 ms 134 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 136 ms 185 ms 146 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
7 153 ms 152 ms 147 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 161 ms 162 ms 174 ms 41.181.139.99
9 107 ms 112 ms 112 ms 72.14.194.74
10 380 ms 357 ms 346 ms 66.249.95.8
11 354 ms 345 ms 348 ms 209.85.253.196
12 351 ms 354 ms 343 ms 66.249.95.22
13 301 ms 297 ms 291 ms 216.239.51.235
14 362 ms 360 ms 345 ms lhr08s07-in-f36.1e100.net [216.58.208.36]

Trace complete.
Click to expand...

The green noticeboard is a website glitch, the notice is still there.
We are seeing increase latency in the region though :(
 
AfriGuy said:
The green noticeboard is a website glitch, the notice is still there.
We are seeing increase latency in the region though :(
Click to expand...

I understand it's a glitch, but it should really not happen. There should be systems in place to control that I would guess.
I have to say the biggest thing p*ssing me off is the fact that your site always stays green even when there are major issues. It took weeks of moaning from our side until it finally went orange. I can deal with slow speeds if you are honest and upfront about it, but this hiding and having to proof when you can see there are issues is not on.
 
standerr said:
I understand it's a glitch, but it should really not happen. There should be systems in place to control that I would guess.
I have to say the biggest thing p*ssing me off is the fact that your site always stays green even when there are major issues. It took weeks of moaning from our side until it finally went orange. I can deal with slow speeds if you are honest and upfront about it, but this hiding and having to proof when you can see there are issues is not on.
Click to expand...

I can understand that, but what's displayed on the homepage is a green dot, if you look at the detail the notice is still open.
We're still honest and upfront about it, it's just a colour change on our website - and has absolutely nothing to do with us wanting to hide it.
 
standerr said:
I understand it's a glitch, but it should really not happen. There should be systems in place to control that I would guess.
I have to say the biggest thing p*ssing me off is the fact that your site always stays green even when there are major issues. It took weeks of moaning from our side until it finally went orange. I can deal with slow speeds if you are honest and upfront about it, but this hiding and having to proof when you can see there are issues is not on.
Click to expand...

The bug has been resolved.
 
Yet another day of this :mad:

1 * * *
2 41.181.221.213 (41.181.221.213) 546.642 ms 541.730 ms 524.635 ms
3 41.181.221.214 (41.181.221.214) 530.402 ms 512.105 ms 836.997 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 538.322 ms 544.482 ms 555.419 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 549.735 ms 548.410 ms 552.010 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 518.647 ms 517.278 ms 519.494 ms
7 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 542.285 ms 521.890 ms 525.472 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 529.195 ms 540.901 ms 712.336 ms
 
Hummercellc said:
Yet another day of this :mad:

1 * * *
2 41.181.221.213 (41.181.221.213) 546.642 ms 541.730 ms 524.635 ms
3 41.181.221.214 (41.181.221.214) 530.402 ms 512.105 ms 836.997 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 538.322 ms 544.482 ms 555.419 ms
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net (196.44.0.155) 549.735 ms 548.410 ms 552.010 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 518.647 ms 517.278 ms 519.494 ms
7 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 542.285 ms 521.890 ms 525.472 ms
8 18.185.181.41.in-addr.aserv.co.za (41.181.185.18) 529.195 ms 540.901 ms 712.336 ms
Click to expand...

I'm keeping everything crossed that the fault specific to your exchange/ DSLAM is really fixed up soon.
 
Hummercellc said:
This is not my exchange, friend in Durban getting the same shyte latency at the moment.
Click to expand...

Latency is higher than what we'd like, this is due to increased demand in the South and East regions though.
Your specific issue is a fault between MTN/ Telkom that needs to be resolved.
 
AfriGuy said:
Latency is higher than what we'd like, this is due to increased demand in the South and East regions though.
Your specific issue is a fault between MTN/ Telkom that needs to be resolved.
Click to expand...

The million dollar question, is Afrihost doing anything about it? I have not had any feedback after countless promises.
 
AfriGuy said:
I can understand that, but what's displayed on the homepage is a green dot, if you look at the detail the notice is still open.
We're still honest and upfront about it, it's just a colour change on our website - and has absolutely nothing to do with us wanting to hide it.
Click to expand...

Not picking a fight here, but it was not just the front page. In the details all the regions & services were green. As a customer I first go by the colour of my region without wasting time reading all the text if not necessary.

The hiding comment was in response to how long it took to openly on your site admit something is wrong. I have complained about this in the past and the response was that someone higher up in the food chain must make that call.

Let's not dwell on this then. Just hoping for a swift solution to the issues.
 
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