Afrihost Business Uncapped Feedback - 2

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WTF.. I called AH now to get a refund done on my account since it is still up to ****. then i asked the support guy what is the status. i got told he has to check on his side for me. (Client Side Issues)

I stated not CLIENT but POC etc... The Answer is they do not know!!!!!!!!!!!!!!!!!!!!!

Do they not know what is going on. do they not get informed, I am now done with all ISP's on ADSL need to find a Fiber solution soon.
 
And so it starts again

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 * 3337 ms 2319 ms 41.181.222.101
4 10 ms 10 ms 10 ms 41.181.222.102
5 15 ms 10 ms 76 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 11 ms 10 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 11 ms 10 ms 10 ms db-nt-1.jev.co.za [196.44.31.5]
8 59 ms 94 ms 11 ms 196.44.31.106
9 12 ms 12 ms 11 ms ct-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.108]
10 11 ms 20 ms 11 ms 196.44.0.74
11 * 14 ms * 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
12 17 ms 15 ms 17 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
13 16 ms 12 ms 15 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
14 43 ms 23 ms 12 ms 196.28.178.66
15 13 ms 15 ms 14 ms cte-core-sw2.vwol.net [196.41.144.35]
16 13 ms 12 ms 12 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
8-BALL said:
Eish the steam she is dead.

R4oG7om.png


Sat like this for about 10 minutes before starting :wtf:
Click to expand...

That sucks. Friday was pretty quiet, and my reports show weekend latency was pretty good, but demand was still consistent throughout. We should see good Steam performance on the new POC network -hopefully you've signed up to test and give feedback for us on that. So far, looks good.
 
Francois Marais said:
What YouTube streaming? You can access YouTube?

Had to reset my router 3 times since 16h30. Line just drops, then can't authenticate at all.
Click to expand...

That's horrible. I've been testing on the new POC networks this weekend, so I did not log in with my normal account. reports show that latency has been good, but we've been seeing poor throughput for a few days now, as well as some packet loss when demand is very high :(
 
xera said:
Afriguys, have been noticing a definite improvement with latency, at last! Can actually do some stuff now without getting major packet loss and lag spikes.

OH and btw I just signed up an office this week with your business 10Mbps package... :D You can thank me later.
Click to expand...

Glad to hear things are better. Once we have users on the POC networks, I think all round experience will be really good again.
 
standerr said:
WTF. I cannot stand this any longer. Afrihost had better get their sh*t together now. Absolutely ridiculous.
Could barely get to the Speedtest.net site.

8Mb Account

http://www.speedtest.net/my-result/4497444005

Look at this Trace!!!!

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 1292 ms 719 ms 545 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 * * 1135 ms 41.181.222.101
4 1581 ms 2772 ms 2817 ms 41.181.222.102
5 2942 ms * * tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 * * * Request timed out.
7 * 3861 ms 1466 ms db-nt-1.jev.co.za [196.44.31.5]
8 3248 ms 2670 ms 2619 ms 196.44.31.106
9 * 3068 ms 1677 ms ct-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.108]
10 2524 ms 1843 ms 1830 ms 196.44.0.74
11 2967 ms * * 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
12 1098 ms 1451 ms 1176 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
13 1979 ms 1315 ms 1351 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
14 2503 ms 2758 ms 403 ms 196.28.178.66
15 2733 ms 3114 ms 3471 ms cte-core-sw2.vwol.net [196.41.144.35]
16 * * * Request timed out.
17 3124 ms 2276 ms 2310 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

The latency on your second hop looks to me like a Telkom issue or congestion. From the trace you posted afterwards, it's hard to say, but we definitely can't influence latency at the 2nd hop (usually the BRAS, BNG). It's possible that latency improves momentarily when the port is reset and then degrades - we see this often with congested exchanges :(
 
DonaldMickey said:
Hope you don't mind me chipping in here.
What if the isp is managing the line?
Click to expand...

I think it's important to remember that ISP management makes no physical changes to the line, routing, infrastructure at all. It is strictly a billing management change, and allows us access to first line support tools for the line.
 
lordnokon said:
I guess still NO improvement?
Click to expand...

There has been some improvement on the current network in terms of latency. When we move clients over to the POC networks (hopefully in the next few days - I should have more info on that shortly) we expect to see improvements in throughput and packet loss that some are experiencing.
 
bladebob said:
WTF.. I called AH now to get a refund done on my account since it is still up to ****. then i asked the support guy what is the status. i got told he has to check on his side for me. (Client Side Issues)

I stated not CLIENT but POC etc... The Answer is they do not know!!!!!!!!!!!!!!!!!!!!!

Do they not know what is going on. do they not get informed, I am now done with all ISP's on ADSL need to find a Fiber solution soon.
Click to expand...

The guys in support definitely know about the POC networks, we've been sending our mailers and we had a team meeting on Friday to explain in detail. Sounds like this may have been a misunderstanding or failure to communicate on our side.

I'm happy to give you any updates you need on the POC networks with the info I have.
 
AfriMan said:
There has been some improvement on the current network in terms of latency. When we move clients over to the POC networks (hopefully in the next few days - I should have more info on that shortly) we expect to see improvements in throughput and packet loss that some are experiencing.
Click to expand...

Not much of an improvement here, latency already at 200ms this morning to local sites....
 
Hummercellc said:
Not much of an improvement here, latency already at 200ms this morning to local sites....
Click to expand...

Looks like latency is rising in the East, we've seen this over the last while. Our guys are trying to get this under control. However, when we have some traffic moved over to the POC networks, this should definitely improve :(
 
@ AfriMan,

When is this testing going to happen my patience is wearing out with AH. It is now week 4 of issues and still it AH is MIA on the details with the testing and moving to the new POC setup.

I cannot get anything done, have not used my account for 2 weeks now and WebAfrica accounts is not much better.

So when is this going to happen?
 
Didn't Gian say two weeks for the POC's to go live, I'm sure two weeks have passed now....
 
bladebob said:
@ AfriMan,

When is this testing going to happen my patience is wearing out with AH. It is now week 4 of issues and still it AH is MIA on the details with the testing and moving to the new POC setup.

I cannot get anything done, have not used my account for 2 weeks now and WebAfrica accounts is not much better.

So when is this going to happen?
Click to expand...

JesseG said:
Didn't Gian say two weeks for the POC's to go live, I'm sure two weeks have passed now....
Click to expand...

I think it's 2 weeks sometime this week according to his last post. Can't be much longer now, our guys have been slaving to get things ready.
 
DaBump said:
Oh dear. My 20meg VDSL line went from super fast this morning, to where I cannot even stream a 480p video on IMDB. Extremely slow :(
Click to expand...

Really sorry about this :( We are seeing spikes in demand in the South at the moment, our guys are working on it.
 
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