Afrihost Business Uncapped Feedback

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AfriGuy said:
No general issues on our end, it looks like your exchange may be congested here :( The 2nd hop needs to see the lowest possible latency.
Have you only noticed this tonight?
Click to expand...

Got a reply from your support team saying there is a problem on the network-

"We are sorry to inform you that we currently experiencing unusually high latency on our DSL network. We are working on this matter urgently to bring services back to normal levels. Affected clients may experience slow throughput, and issues affecting real time services. We are addressing this as top priority, and we sincerely apologise to affected clients."
 
Spartaniz said:
Got a reply from your support team saying there is a problem on the network-

"We are sorry to inform you that we currently experiencing unusually high latency on our DSL network. We are working on this matter urgently to bring services back to normal levels. Affected clients may experience slow throughput, and issues affecting real time services. We are addressing this as top priority, and we sincerely apologise to affected clients."
Click to expand...

:wtf:
Hard to believe, looking at your traceroute there - the second hop is the exchange.
How's your speeds now?
Latency to bbc.co.uk/afrihost.com?
 
froot said:
:wtf:
Hard to believe, looking at your traceroute there - the second hop is the exchange.
How's your speeds now?
Latency to bbc.co.uk/afrihost.com?
Click to expand...


seems a bit better now.....

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms my.router [192.168.1.1]
2 13 ms 13 ms 12 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 26 ms 58 ms 27 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 16 ms 28 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 14 ms 13 ms 13 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 198 ms 209 ms 196 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
7 196 ms 199 ms 222 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 196 ms 196 ms 200 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 212 ms 241 ms 218 ms 132.185.255.156
11 203 ms 197 ms 197 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms my.router [192.168.1.1]
2 21 ms 12 ms 15 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 28 ms 23 ms 20 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 20 ms 17 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 14 ms 13 ms 14 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 15 ms 15 ms 14 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 14 ms 14 ms 14 ms 196.44.31.99
8 15 ms 15 ms 47 ms 196.31.220.6
9 16 ms 15 ms 36 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 27 ms 15 ms 15 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 208 ms 14 ms 14 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Spartaniz said:
Got a reply from your support team saying there is a problem on the network-

"We are sorry to inform you that we currently experiencing unusually high latency on our DSL network. We are working on this matter urgently to bring services back to normal levels. Affected clients may experience slow throughput, and issues affecting real time services. We are addressing this as top priority, and we sincerely apologise to affected clients."
Click to expand...

Hi

Apologies for this information, not quite sure if this was confused with Mondays issues on our CPT IPC. Our network is definitely running on healthy tonight.
 
AfriGuy said:
Hi

Apologies for this information, not quite sure if this was confused with Mondays issues on our CPT IPC. Our network is definitely running on healthy tonight.
Click to expand...

I also just got a call from your support personnel. He is telling me there is nothing he can do and he can see my uncapped account is being shaped even though I have only downloaded 22.308 GB? :cry:...I'm a little shocked.
 
1MB business uncapped activated on 9 oct.

175GB in 22 Days

Impressed given the fact that I did have few days of Telkom Line issues

Plus I won a free Domain :-)
 
:mad: I'm getting quite frustrated with Afrihost's support lately. At best I wait about 15min on the phone before anyone answers and it takes 2 days for them to reply to a support ticket or email.

More importantly, I have a Business Uncapped DSL package with them for my work and when I woke up this morning my internet was not working. When I had a look in clientzone, my uncapped account had reached its capped of 0mb?? Sent a support mail, tried calling them and was on the phone for 15min before giving up. I'm now on the phone to them again, writing this as I wait for someone to answer. The call has been going for nearly 20min.
 
Still getting terrible speeds on our 4Mbs line.

Local: http://www.speedtest.net/my-result/3071322534 (0.16 down, 0.31 up)
International: http://www.speedtest.net/my-result/3071325295 (0.24 down, 0.3 up)

The only good thing seems to be the low international ping.
Code: 
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    25 ms    27 ms    39 ms  105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
  3    64 ms    52 ms    41 ms  41.181.221.254
  4    35 ms    39 ms    40 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    62 ms    38 ms    39 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   180 ms   184 ms   171 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7   217 ms   196 ms   249 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
  8     *      200 ms     *     bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
  9     *        *        *     Request timed out.
 10   181 ms   176 ms   171 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 11   171 ms   175 ms   231 ms  132.185.255.156
 12   173 ms   211 ms   180 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.
 
Crusader said:
Still getting terrible speeds on our 4Mbs line.

Local: http://www.speedtest.net/my-result/3071322534 (0.16 down, 0.31 up)
International: http://www.speedtest.net/my-result/3071325295 (0.24 down, 0.3 up)

The only good thing seems to be the low international ping.
Code: 
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    25 ms    27 ms    39 ms  105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
  3    64 ms    52 ms    41 ms  41.181.221.254
  4    35 ms    39 ms    40 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    62 ms    38 ms    39 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   180 ms   184 ms   171 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7   217 ms   196 ms   249 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
  8     *      200 ms     *     bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
  9     *        *        *     Request timed out.
 10   181 ms   176 ms   171 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 11   171 ms   175 ms   231 ms  132.185.255.156
 12   173 ms   211 ms   180 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.
Click to expand...

My speeds are fine on a 4Mbps line. Averaging about 3.2Mbps. Which is excellent for this time of day...
 
dlk001 said:
I also just got a call from your support personnel. He is telling me there is nothing he can do and he can see my uncapped account is being shaped even though I have only downloaded 22.308 GB? :cry:...I'm a little shocked.
Click to expand...

Sorry for that. Is you are on Business, you are not shaped. How is your account running this morning?
 
Hush9300 said:
My speeds are fine on a 4Mbps line. Averaging about 3.2Mbps. Which is excellent for this time of day...
Click to expand...

I have no idea what's wrong, been like this since yesterday morning. Just took me a few minutes show of an hour to do a 85MB Steam update.
 
kongwane said:
1MB business uncapped activated on 9 oct.

175GB in 22 Days

Impressed given the fact that I did have few days of Telkom Line issues

Plus I won a free Domain :-)
Click to expand...

Glad you are enjoying your experience with us. :)
 
Crusader said:
I have no idea what's wrong, been like this since yesterday morning. Just took me a few minutes show of an hour to do a 85MB Steam update.
Click to expand...

Ouch. I really feel for you guys having performance issues.
 
giovannidc said:
:mad: I'm getting quite frustrated with Afrihost's support lately. At best I wait about 15min on the phone before anyone answers and it takes 2 days for them to reply to a support ticket or email.

More importantly, I have a Business Uncapped DSL package with them for my work and when I woke up this morning my internet was not working. When I had a look in clientzone, my uncapped account had reached its capped of 0mb?? Sent a support mail, tried calling them and was on the phone for 15min before giving up. I'm now on the phone to them again, writing this as I wait for someone to answer. The call has been going for nearly 20min.
Click to expand...


Apologies for that. We have had a lot of calls this morning and the team is trying to work as fast as possible. Have you managed to get your account connected this morning? If not please send me a private message. I'll try help you.
 
Crusader said:
Still getting terrible speeds on our 4Mbs line.

Local: http://www.speedtest.net/my-result/3071322534 (0.16 down, 0.31 up)
International: http://www.speedtest.net/my-result/3071325295 (0.24 down, 0.3 up)

The only good thing seems to be the low international ping.
Code: 
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    25 ms    27 ms    39 ms  105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
  3    64 ms    52 ms    41 ms  41.181.221.254
  4    35 ms    39 ms    40 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    62 ms    38 ms    39 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   180 ms   184 ms   171 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7   217 ms   196 ms   249 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
  8     *      200 ms     *     bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
  9     *        *        *     Request timed out.
 10   181 ms   176 ms   171 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 11   171 ms   175 ms   231 ms  132.185.255.156
 12   173 ms   211 ms   180 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.
Click to expand...

Are you still having problems? You can send me your username and I can see if there is an issue.
 
If I upgrade today to a 4mb business account, will it be active today still? Will be upgraded from a 2mb business account.
 
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