Afrihost Business Uncapped Feedback

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H

HelterSkelter

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Sep 22, 2012
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I think my P2P is getting shaped... or something.

Been a while now. After 7 or so in the mornings, it goes from full speed slower to about 1/4 of line speed, and then like a Swiss clockwork, after 17:00, it shoots up to full speed again.

The free 1GB goes flat out full line speed on torrents en nzb, no matter what time of the day when I checked it out.

Edit: And now everything is dying.
 
Last edited:
H

HelterSkelter

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Joined
Sep 22, 2012
Messages
2,484
Line syncs at 4Mbps, and I am on the 2Mbps Business uncapped. International speed is especially very bad but local is half broken as well

Local Tracert

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 8 ms 7 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 11 ms 9 ms 9 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 10 ms 10 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 9 ms 9 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 202 ms 201 ms 202 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 184 ms 182 ms 190 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
8 176 ms 173 ms 173 ms 195.66.224.125
9 181 ms 181 ms 180 ms 209.85.240.61
10 181 ms 181 ms 180 ms 209.85.253.94
11 190 ms * 189 ms 209.85.251.190
12 183 ms 183 ms 182 ms 72.14.235.139
13 * * * Request timed out.
14 179 ms 181 ms 179 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 6 ms 8 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 9 ms 8 ms 9 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 9 ms 14 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 10 ms 11 ms 42 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 176 ms 176 ms 176 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 284 ms 202 ms 192 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 178 ms 183 ms 178 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 173 ms 174 ms 173 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:40 seconds. (51.07 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 2:13 seconds. (119.67 KB/s)

 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
koosbeer said:
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 8 ms 105-236-4-1-esr-lo.mtnbusiness.co.za [105.236.4.1]
3 10 ms 10 ms 11 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 12 ms 13 ms 11 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 14 ms 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 14 ms 14 ms 16 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 13 ms 12 ms * 196.44.31.99
8 11 ms 12 ms 12 ms 196.30.1.53
9 12 ms 11 ms 12 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.27]
10 12 ms 12 ms 12 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]

And international

Tracing route to www.google.com [173.194.41.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 8 ms 8 ms 105-236-4-1-esr-lo.mtnbusiness.co.za [105.236.4.1]
3 12 ms 11 ms 10 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 12 ms 22 ms 12 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 12 ms 12 ms 12 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 27 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 216 ms 217 ms 216 ms core2.ams.net.google.com [195.69.145.100]
8 225 ms 216 ms 217 ms 209.85.254.95
9 213 ms 202 ms 202 ms 209.85.253.247
10 216 ms 214 ms 214 ms 209.85.243.32
11 214 ms 240 ms 213 ms 209.85.253.95
12 216 ms 213 ms 213 ms 72.14.238.53
13 199 ms 201 ms 199 ms lhr08s02-in-f20.1e100.net [173.194.41.116]
Click to expand...


Except for the timeout on one hop - these look pretty reasonable :(
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Bursty-dude said:
Afriman, please explain this:

I rebooted and am getting this:
View attachment 87571

But.........
View attachment 87575

And then I got this in an email just now:
View attachment 87577


The line was originally 10Mb, then degraded to crap, then synced down to 6Mb.
Or am I missing something here?

Can I now change to the 10Mb Business Uncapped package at no extra monthly fee as it says in the email?
Click to expand...

The mail is basically saying that Telkom have now set you onto the new DSL3 product. If you were on Fastest DSL (4 up to 10Mbps - which includes any sync inbetween) they consider it an upgrade. So in some cases clients who only had 4Mbps are getting 10mbps - but in many cases clients at just over 4Mbps are pretty much on the same speeds they were with no infrastructure change for an improvement.

However, what it does mean is that you can opt to now downgrade to DSL 2 for a saving on line rental or bundle rates. However, if you want to stay on 6Mbps - you'll need to stay on DSL3 - which essentially means your products will be unchanged for the moment.

We'll be reviewing our Uncapped products as soon as the upgrades settle :)
 
H

HelterSkelter

Expert Member
Joined
Sep 22, 2012
Messages
2,484
Local is now also joining the slow-like-a-snail speed. It is weird, nothing else is downloading atm, and when looking at BitMeter while doing the speed tests, it also fluctuates between 30KB/s en 70KB/s. Wireless off on the Billion.

Local Tracert

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 8 ms 7 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 11 ms 10 ms 8 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 9 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 43 ms 8 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 202 ms 202 ms 202 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 184 ms 184 ms 184 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
8 174 ms 173 ms 173 ms 195.66.224.125
9 180 ms 180 ms 180 ms 209.85.240.61
10 172 ms 171 ms 184 ms 209.85.245.2
11 181 ms 180 ms 180 ms 209.85.250.216
12 180 ms 179 ms 179 ms 72.14.235.187
13 * * * Request timed out.
14 180 ms 179 ms 181 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 7 ms 7 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 9 ms 9 ms 8 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 13 ms 12 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 10 ms 9 ms 8 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 176 ms 176 ms 176 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 174 ms 172 ms 173 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 178 ms 178 ms 177 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 174 ms 175 ms 174 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 1:34 seconds. (54.29 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 1:16 seconds. (52.54 KB/s)
 
B

Bursty-dude

Expert Member
Joined
Apr 28, 2011
Messages
1,289
AfriMan said:
The mail is basically saying that Telkom have now set you onto the new DSL3 product. If you were on Fastest DSL (4 up to 10Mbps - which includes any sync inbetween) they consider it an upgrade. So in some cases clients who only had 4Mbps are getting 10mbps - but in many cases clients at just over 4Mbps are pretty much on the same speeds they were with no infrastructure change for an improvement.

However, what it does mean is that you can opt to now downgrade to DSL 2 for a saving on line rental or bundle rates. However, if you want to stay on 6Mbps - you'll need to stay on DSL3 - which essentially means your products will be unchanged for the moment.

We'll be reviewing our Uncapped products as soon as the upgrades settle :)
Click to expand...

Aha! Thanks for the info.
I'll stay on the 6Mb for now, thanks.

Now, on to why the speeds have been sucking lately?
3158063813.png

This is not what a 6Mb unshaped line should be like, especially seeing as I got that email yesterday bragging about how my line speed is now supposedly faster..... It was fine for a few hours last night, then it went to hell again.

I know you guys are trying your best to let things run smoothly and are always putting pressure on Hellscum to actually get off their asses and fix stuff, but this is getting annoying now.

If I am paying almost R800pm for a 6Mb unshaped unmetered unthrottled Business line, I expect 6Mb, not 1.2Mb or 1.6Mb.
 
AfriMan

AfriMan

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Company Rep
Joined
May 24, 2012
Messages
17,239
Anony-mousse said:
traceroute: Warning: www.google.co.za has multiple addresses; using 173.194.34.184
traceroute to www.google.co.za (173.194.34.184), 64 hops max, 72 byte packets
1 (192.168.2.1) 1.751 ms 1.540 ms 1.497 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 578.849 ms 645.882 ms 614.364 ms
3 ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150) 614.380 ms 511.574 ms 307.279 ms
4 tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188) 409.552 ms 396.699 ms 365.955 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 453.246 ms 252.317 ms 361.673 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 409.543 ms 326.720 ms 367.787 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 409.520 ms 355.810 ms 307.176 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 306.874 ms 492.835 ms 311.289 ms
9 core2.ams.net.google.com (195.69.145.100) 302.858 ms 511.685 ms 617.199 ms
10 209.85.254.90 (209.85.254.90) 518.612 ms 306.558 ms 301.237 ms
11 209.85.253.249 (209.85.253.249) 415.583 ms 431.451 ms 410.315 ms
12 209.85.246.153 (209.85.246.153) 306.263 ms 198.594 ms 199.106 ms
13 209.85.244.241 (209.85.244.241) 318.629 ms 306.813 ms 409.506 ms
14 209.85.253.175 (209.85.253.175) 511.975 ms 197.994 ms 208.831 ms
15 lhr14s22-in-f24.1e100.net (173.194.34.184) 207.178 ms * 370.060 ms

It's like this for the last few days already. not a happy camper.
Click to expand...

Looks like horrible latency on the 2nd hop - which could be congestion. Have you tested on any other networks?
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Bursty-dude said:
At almost exactly 5pm this afternoon, speeds jumped back up to 5+Mb.

Tracing route to www.google.com [173.194.41.114]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 12 ms 10 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 13 ms 13 ms 12 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 14 ms 14 ms 14 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 14 ms 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 52 ms 12 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 182 ms 183 ms 182 ms core2.ams.net.google.com [195.69.145.100]
8 182 ms 182 ms 182 ms 209.85.254.90
9 183 ms 197 ms 187 ms 72.14.238.153
10 181 ms 183 ms 184 ms 209.85.243.32
11 181 ms 189 ms 191 ms 209.85.245.3
12 184 ms 184 ms 184 ms 72.14.238.53
13 190 ms 190 ms 190 ms lhr08s02-in-f18.1e100.net [173.194.41.114]

Trace complete.

So much for Hellscum "upgrading" the infrastructure in my area and me supposedly having a better line. Pffffft, you ain't fooling anyone Telkom.
Click to expand...

Definitely something weird here - definitely normal looking trace route here :(
 
Zertop

Zertop

Expert Member
Joined
Mar 9, 2013
Messages
3,105
Anony-mousse said:
yeah, not really sure why I'm paying for a business account
Click to expand...

This isnt an AH issue, but rather a Telkom one (But you probably already know that :D ). Try phoning your local branch as opposed to the call centre - it seems to speed things up a bit.

Bursty-dude said:
At almost exactly 5pm this afternoon, speeds jumped back up to 5+Mb.

Tracing route to www.google.com [173.194.41.114]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 12 ms 10 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 13 ms 13 ms 12 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 14 ms 14 ms 14 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 14 ms 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 52 ms 12 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 182 ms 183 ms 182 ms core2.ams.net.google.com [195.69.145.100]
8 182 ms 182 ms 182 ms 209.85.254.90
9 183 ms 197 ms 187 ms 72.14.238.153
10 181 ms 183 ms 184 ms 209.85.243.32
11 181 ms 189 ms 191 ms 209.85.245.3
12 184 ms 184 ms 184 ms 72.14.238.53
13 190 ms 190 ms 190 ms lhr08s02-in-f18.1e100.net [173.194.41.114]

Trace complete.

So much for Hellscum "upgrading" the infrastructure in my area and me supposedly having a better line. Pffffft, you ain't fooling anyone Telkom.
Click to expand...

Did your line get upgraded? If so, try forcing a syncrate that you had previously - it might be more stable :)

HelterSkelter said:
I think my P2P is getting shaped... or something.

Been a while now. After 7 or so in the mornings, it goes from full speed slower to about 1/4 of line speed, and then like a Swiss clockwork, after 17:00, it shoots up to full speed again.

The free 1GB goes flat out full line speed on torrents en nzb, no matter what time of the day when I checked it out.

Edit: And now everything is dying.
Click to expand...

Make sure Protocol Prioritisation is off :) Also - if everything is slow - it might be an issue with your area? Try chatting to your neighbours and asking whether their interwebz are running as usual

HelterSkelter said:
Local is now also joining the slow-like-a-snail speed. It is weird, nothing else is downloading atm, and when looking at BitMeter while doing the speed tests, it also fluctuates between 30KB/s en 70KB/s. Wireless off on the Billion.

Local Tracert

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 8 ms 7 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 11 ms 10 ms 8 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 9 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 43 ms 8 ms 9 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 202 ms 202 ms 202 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 184 ms 184 ms 184 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
8 174 ms 173 ms 173 ms 195.66.224.125
9 180 ms 180 ms 180 ms 209.85.240.61
10 172 ms 171 ms 184 ms 209.85.245.2
11 181 ms 180 ms 180 ms 209.85.250.216
12 180 ms 179 ms 179 ms 72.14.235.187
13 * * * Request timed out.
14 180 ms 179 ms 181 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 7 ms 7 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
3 9 ms 9 ms 8 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 13 ms 12 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 10 ms 9 ms 8 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 176 ms 176 ms 176 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 174 ms 172 ms 173 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 178 ms 178 ms 177 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 174 ms 175 ms 174 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 1:34 seconds. (54.29 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 1:16 seconds. (52.54 KB/s)
Click to expand...

I dont know about hop 13 on the local tracert - but make sure that Protocol Prioritisation is off in Clientzone
 
R

Reaper84

Expert Member
Joined
Jun 24, 2008
Messages
3,348
Hi Afriman

I am on a live chat with Eugene K and it looks like he went to sleep :p

Can you check out the following ticket and advise what would cause such bad crc errors and how I can fix it. Im getting over 65000 upstream crc errors and this morning I had over 45000 crc downstream errors

EKL-581-44061

Thanks

EDIT: NVM he is awake still but still any advise :)
 
V

vaalpens

Well-Known Member
Joined
Oct 31, 2007
Messages
446
Hi Afriman

Are the business accounts unshaped and un-throttled ? no limits ? open gates? (when there are no telkom line issues)
 
H

HelterSkelter

Expert Member
Joined
Sep 22, 2012
Messages
2,484
Tested before 08:00 this morning, full speed.
Tested it now, so sloooooow I can almost hear a dial-up modem.

Download Speed: 227 kbps (28.4 KB/sec transfer rate)
Upload Speed: 315 kbps (39.4 KB/sec transfer rate)
Latency: 48 ms
12/12/2013 08:35:01
 
S

S1ght

Expert Member
Joined
Jan 23, 2006
Messages
3,301
Spartaniz said:
p2p running great this morning, but nntp crawling... :(
Click to expand...

Nice to know it isn't just me having issues on the business account :/

What I've noticed over the last 2 days is the speeds are starting to crawl during the day but they are back to fine in the evenings. I had a NNTP download going earlier and it was getting 400KB/s, then it turned 8 and now my line is dying.


Am on a 4meg uncapped unshaped and this is what I'm currently getting:

http://www.speedtest.net/my-result/3160131164
http://www.speedtest.net/my-result/3160145894

@AfriMan - Can you please assist with this as my internet is slowly becoming unusable during the day :/


EDIT:

HelterSkelter said:
Tested before 08:00 this morning, full speed.
Tested it now, so sloooooow I can almost hear a dial-up modem.

Download Speed: 227 kbps (28.4 KB/sec transfer rate)
Upload Speed: 315 kbps (39.4 KB/sec transfer rate)
Latency: 48 ms
12/12/2013 08:35:01
Click to expand...

Exactly this! >.<
 
Y

YeaNutz

Well-Known Member
Joined
Aug 25, 2005
Messages
325
S1ght said:
Nice to know it isn't just me having issues on the business account :/

What I've noticed over the last 2 days is the speeds are starting to crawl during the day but they are back to fine in the evenings. I had a NNTP download going earlier and it was getting 400KB/s, then it turned 8 and now my line is dying.


Am on a 4meg uncapped unshaped and this is what I'm currently getting:

http://www.speedtest.net/my-result/3160131164
http://www.speedtest.net/my-result/3160145894

@AfriMan - Can you please assist with this as my internet is slowly becoming unusable during the day :/


EDIT:



Exactly this! >.<
Click to expand...

I experienced the exact same this morning, on 10Meg and is so slow i switch over to my telkom backup which is perfect.
What’s up with this ?
 
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