Afrihost Business Uncapped Feedback

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I have given up moaning about crap speeds and connections dropping for hours on end.
No use in opening ticket after ticket until Hellscum gets off their lazy asses and actually does some work for a change like fixing the line issues at our place that i have been moaning about since March 2013.....

Hopefully after the the whole Xmas and New Year hooha has died down, then maybe, just maybe, some kind soul will fix the damned thing instead of closing tickets and telling Afrihost that the issue is resolved.

And yes, I have moaned directly to Hellscum as well, with no positive results.
 
b1scu1t said:
And @AfriPeople
It's been happening more often lately that the latency just shoots through the roof and speeds suffer.
Sometimes after restarting the router it's better but sometimes not.:confused:





After restarting the router

Last Result:
Download Speed: 3431 kbps (428.9 KB/sec transfer rate)
Upload Speed: 287 kbps (35.9 KB/sec transfer rate)
Latency: 54 ms
28/12/2013 18:35:41

After restarting the router again

Last Result:
Download Speed: 2403 kbps (300.4 KB/sec transfer rate)
Upload Speed: 376 kbps (47 KB/sec transfer rate)
Latency: 305 ms
28/12/2013 18:40:12

After restarting again

Last Result:
Download Speed: 2951 kbps (368.9 KB/sec transfer rate)
Upload Speed: 380 kbps (47.5 KB/sec transfer rate)
Latency: 58 ms
28/12/2013 18:49:55

Gonna try to organize another router somewhere to test.
Click to expand...

Yup - definitely a connection issue. See hop 2 on the tracerts - that shouldn't be more than 15ms
 
Kosmik said:
Local Tracert

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 3 ms 3 ms 7 ms 192.168.2.1
2 10 ms 10 ms 11 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 20 ms 19 ms 26 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14]
4 25 ms 25 ms 24 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 26 ms 25 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 21 ms 24 ms 19 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 53 ms 81 ms 19 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 66 ms 43 ms 41 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 200 ms 202 ms 199 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 216 ms 184 ms 184 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 184 ms 184 ms 185 ms 195.66.224.125
12 188 ms * 277 ms 209.85.245.110
13 201 ms 209 ms 210 ms 209.85.253.196
14 218 ms 209 ms 209 ms 209.85.250.216
15 201 ms 201 ms 205 ms 66.249.95.3
16 * * * Request timed out.
17 193 ms 193 ms 194 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 4 ms 4 ms 3 ms 192.168.2.1
2 11 ms 10 ms 10 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 21 ms 23 ms 20 ms 41.181.222.42
4 24 ms 26 ms 23 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 24 ms 24 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 20 ms * 25 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 20 ms 19 ms 20 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 45 ms 45 ms 43 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 200 ms 199 ms 200 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 184 ms 184 ms 187 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 191 ms 196 ms 201 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 209 ms 209 ms 210 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
13 212 ms 213 ms 211 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 3:28 seconds. (98.06 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 37 seconds. (422.40 KB/s)


Test End Timestamp
2013/12/27 13:50:37.82

Looking at your tools results, it seems the local is going international via their routing.
Click to expand...

Seen and fixed, thanks! Doesn't seem like anything is wrong :/ International is very slow though - have you contacted Afrihost support yet?
 
Bursty-dude said:
I have given up moaning about crap speeds and connections dropping for hours on end.
No use in opening ticket after ticket until Hellscum gets off their lazy asses and actually does some work for a change like fixing the line issues at our place that i have been moaning about since March 2013.....

Hopefully after the the whole Xmas and New Year hooha has died down, then maybe, just maybe, some kind soul will fix the damned thing instead of closing tickets and telling Afrihost that the issue is resolved.

And yes, I have moaned directly to Hellscum as well, with no positive results.
Click to expand...

I'm not sure if Telkom are actually doing line repairs right now? Aren't they on a work freeze till mid jan?

Could be wrong
 
Zertop said:
I'm not sure if Telkom are actually doing line repairs right now? Aren't they on a work freeze till mid jan?

Could be wrong
Click to expand...

Correct. But I have been having this issue for over 9 months now, and Telkom has not done anything about the line issue.
If by the end of January this issue is not resolved, I will cancel my Afrihost account.

I cannot carry on being given promises and f-all gets done about it.
Hellscum techs have continuously lied to Afrihost to say they have contacted me (bull****....) and have checked the line coming into the house (more bull****) and say there is no problem.

The next time I see a Hellscum tech at the Telkom manhole outside our property, he will be getting sworn at from a dizzy height.
I have had it with their total incompetence regarding a simple line fault that has been giving hassles for over 9 months, and their constant lies saying they have fixed it.

I know it is not Afrihost's fault, but even with them "putting pressure" on Telkom to fix the problem, nothing has been done about said problem.

Afrihost rocks, Hellscum on the other hand can take a long walk off a short pier.
 
Bursty-dude said:
Correct. But I have been having this issue for over 9 months now, and Telkom has not done anything about the line issue.
If by the end of January this issue is not resolved, I will cancel my Afrihost account.

I cannot carry on being given promises and f-all gets done about it.
Hellscum techs have continuously lied to Afrihost to say they have contacted me (bull****....) and have checked the line coming into the house (more bull****) and say there is no problem.

The next time I see a Hellscum tech at the Telkom manhole outside our property, he will be getting sworn at from a dizzy height.
I have had it with their total incompetence regarding a simple line fault that has been giving hassles for over 9 months, and their constant lies saying they have fixed it.

I know it is not Afrihost's fault, but even with them "putting pressure" on Telkom to fix the problem, nothing has been done about said problem.

Afrihost rocks, Hellscum on the other hand can take a long walk off a short pier.
Click to expand...

Flipping hell, man, I would hate to be in your situation. Hmmm... I don't know if you have tried this (I've probably recommended like 8 times), but try unplugging EVERYTHING connected to your phone line (except your router of course). This includes phones, faxes, alarms, automatic phone dog feeders - anything and everything. It's possible that even with a filter - there is still interference on the line.

Also - I know you have probably tried this - but use Google DNS, try and switch off wifi and use Ethernet to test (wifi sometimes breaks routers) - and try swooping out your router :)

Good Luck, and I can only imagine how annoying this must be.

Z
 
I'll try that tomorrow, thanks Zertop:)

Meanwhile, here are some results:

Local Tracert

Tracing route to google.co.za [173.194.41.191]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236.11.193]
3 11 ms 11 ms 12 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 12 ms 12 ms 12 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 * 13 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 14 ms 12 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 211 ms 226 ms 205 ms core2.ams.net.google.com [195.69.145.100]
8 216 ms 205 ms 203 ms 209.85.254.95
9 202 ms 205 ms 203 ms 209.85.253.247
10 202 ms 218 ms 216 ms 209.85.240.29
11 201 ms 252 ms 202 ms 209.85.245.3
12 220 ms 227 ms 223 ms 72.14.238.63
13 216 ms 217 ms 222 ms lhr08s04-in-f31.1e100.net [173.194.41.191]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * 14 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 18 ms 31 ms * rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 13 ms 17 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 12 ms 16 ms 22 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 181 ms 182 ms 181 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
8 192 ms 181 ms 185 ms linx-gw1.thn.ncuk.net [195.66.224.240]
9 196 ms 194 ms 194 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
10 180 ms 179 ms 182 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 3:49 seconds. (89.08 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:16 seconds. (209.60 KB/s)


Test End Timestamp
2013/12/28 23:02:58.00





So nice from a 6Mb Business Uncapped line, right?
 
Tried what Zertop suggested, same results. The only thing I have not done is swop the router as I do not have another one.

And the line has been very wonky the whole day. Random disconnects for hours on end, many many reboots, and the usual crap.
 
Bursty-dude said:
Tried what Zertop suggested, same results. The only thing I have not done is swop the router as I do not have another one.

And the line has been very wonky the whole day. Random disconnects for hours on end, many many reboots, and the usual crap.
Click to expand...

Does Test My Line work? If so - please post the results here
 
Getting shocking results today.

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 4 ms 5 ms 5 ms 192.168.2.1
2 10 ms 11 ms 11 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 20 ms 21 ms 19 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14]
4 20 ms 22 ms 21 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 25 ms 24 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 22 ms 19 ms * rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 40 ms 26 ms 24 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 27 ms 23 ms 20 ms 196.30.1.39
9 21 ms 20 ms 21 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
10 26 ms 20 ms 22 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 * * 20 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms 192.168.2.1
2 12 ms 14 ms 11 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 24 ms 25 ms 30 ms 41.181.222.42
4 21 ms 21 ms 22 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 * 28 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 21 ms 20 ms 20 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 24 ms 24 ms 23 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 42 ms 43 ms 45 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 197 ms 244 ms 197 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 199 ms 199 ms 200 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 210 ms 201 ms 192 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 * 210 ms 212 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
13 209 ms 209 ms 209 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 1:01 seconds. (83.92 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 21 seconds. (184.97 KB/s)


Test End Timestamp
2013/12/29 18:34:13.33
 
This is from a server tied directly into the router. Speeds are still terrible, this is on a 10Mb account synched at 8Mbps/640kbps

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 6 ms 7 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 16 ms 16 ms 16 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14]
4 17 ms 16 ms 17 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 29 ms 20 ms 20 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 17 ms 16 ms * rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 20 ms 20 ms 20 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 17 ms 17 ms 16 ms 196.30.1.39
9 17 ms 17 ms 17 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
10 17 ms 17 ms 16 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 17 ms 16 ms 16 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 6 ms 7 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 20 ms 19 ms 20 ms 41.181.222.42
4 17 ms 16 ms 17 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 21 ms 22 ms 20 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 * 17 ms 17 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 20 ms 20 ms 20 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 40 ms 51 ms 41 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 193 ms 229 ms 191 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 198 ms 206 ms 196 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 188 ms 187 ms 187 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 208 ms 207 ms 206 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
13 205 ms 205 ms 205 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 44 seconds. (115.17 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 12 seconds. (318.70 KB/s)


Test End Timestamp
2013/12/29 18:38:35.10
 
Out of interest, this is the "test my line" results. Sorry, it was the tweak that doesn't work, just hangs.

ADSL Router Results (Telkom Exchange to Your Location)


Current Downstream Sync
8032kbps
The current download speed established between the DSLAM and your modem.

SNR (Signal-to-Noise Ratio)
17.5dB

Attenuation
23.6dB
 
Kosmik said:
Out of interest, this is the "test my line" results. Sorry, it was the tweak that doesn't work, just hangs.

ADSL Router Results (Telkom Exchange to Your Location)


Current Downstream Sync
8032kbps
The current download speed established between the DSLAM and your modem.

SNR (Signal-to-Noise Ratio)
17.5dB

Attenuation
23.6dB
Click to expand...

I see you are syncing at 8Mbps - do all your phones have POTS filters on them?

EDIT: Those speeds are quite bad - try live chat
 
Interesting, did a speed test now and it's showing my location as Cpt instead of Durbs, possibly I'm being re-routed. I did the speedtest because it was feeling a bit snappier all of a sudden.
 
Kosmik said:
Interesting, did a speed test now and it's showing my location as Cpt instead of Durbs, possibly I'm being re-routed. I did the speedtest because it was feeling a bit snappier all of a sudden.
Click to expand...

Where you based?
 
Zertop said:
Where you based?
Click to expand...

Durban. Yah, looks like someone is fiddling for me, much better results though still low.

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 7 ms 7 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 16 ms 16 ms 16 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14]
4 16 ms 17 ms 16 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 21 ms 20 ms 20 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 17 ms 17 ms 16 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 20 ms 20 ms 21 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 19 ms 17 ms 16 ms 196.30.1.39
9 17 ms 17 ms 16 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
10 17 ms 17 ms 16 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 17 ms 17 ms 17 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 7 ms 7 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 20 ms 20 ms 20 ms 41.181.222.42
4 18 ms 16 ms 17 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 21 ms 20 ms 20 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 17 ms 17 ms 16 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 20 ms 20 ms 20 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 38 ms 37 ms 40 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 193 ms 200 ms 192 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 196 ms 196 ms 195 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 187 ms 187 ms 188 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 207 ms 207 ms 208 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
13 205 ms 205 ms 205 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 17 seconds. (290.71 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 6 seconds. (586.77 KB/s)


Test End Timestamp
2013/12/29 19:18:55.85
 
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