Afrihost Business Uncapped Feedback

Status
Not open for further replies.
Seeyou said:
That sounds like a problem though - I connect on one IP range, and Bus Uncapped performance is dismal - then connect later on a different one, and am getting the promised speeds. That's way too much of a pot luck situation - not worth investigating?
Click to expand...

There are other reasons behind why this might be happening.
PM me your deets and I'll have our team run some checking for you.
 
AfriGuy said:
There are other reasons behind why this might be happening.
PM me your deets and I'll have our team run some checking for you.
Click to expand...

You have them already from 2 days ago - sent you the network check tool output along with account details and number.
 
Seeyou said:
You have them already from 2 days ago - sent you the network check tool output along with account details and number.
Click to expand...

Cool thanks, I've lost track of who's PM'ed me what to be honest :(
I'll do some digging and have our team check things out.
 
In the new client zone, the Fix Line options don't work. I phoned and reported the problem, but the person I spoke to was either too busy to listen to me, or did not understand my problem.
 
Last edited:
PurSpyk!! said:
In the new client zone, the Fix Line options don't work. I phoned and reported the problem, but the person I spoke to was either too busy to listen to me, or did not understand my problem.
Click to expand...

Have you got line filters on all your devices? Phones/Alarms etc
 
PurSpyk!! said:
In the new client zone, the Fix Line options don't work. I phoned and reported the problem, but the person I spoke to was either too busy to listen to me, or did not understand my problem.
Click to expand...

There may be an exchange/ line issue here :(
Could you PM me your line number and I'll run through some troubleshooting with you.
 
Can't get to some overseas sites at all and most are very slow. Tried to log a ticket...
 
and the crap continues:

Last Result:
Download Speed: 994 kbps (124.3 KB/sec transfer rate)
Upload Speed: 514 kbps (64.3 KB/sec transfer rate)
Latency: 170 ms
Friday, 14 March 2014 19:47

4MB Uncapped, we should not pay for this type of service. Afrihost have seriously dropped the ball.
 
PurSpyk!! said:
and the crap continues:

Last Result:
Download Speed: 994 kbps (124.3 KB/sec transfer rate)
Upload Speed: 514 kbps (64.3 KB/sec transfer rate)
Latency: 170 ms
Friday, 14 March 2014 19:47

4MB Uncapped, we should not pay for this type of service. Afrihost have seriously dropped the ball.
Click to expand...

It sure does... even for openweb
cableguy said:
A quick notice,

There are currently two large exchanges down in Cape Town which could cause some issues.

Telkom engineers are working on it
Click to expand...
 
Where is the 24/7 support, all the Reps are gone,. PMs dont get resolved

Last Result:
Download Speed: 789 kbps (98.6 KB/sec transfer rate)
Upload Speed: 510 kbps (63.8 KB/sec transfer rate)
Latency: 174 ms
Friday, 14 March 2014 20:40
 
Last edited:
AH just ****ed out!!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 6 ms 6 ms 6 ms 105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
3 56 ms 55 ms 65 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 42 ms 41 ms 44 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 * * 69 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 69 ms * * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 * * 63 ms 196.44.31.99
8 71 ms 71 ms * ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31.220.8]
9 * * * Request timed out.
10 70 ms 69 ms 68 ms tengigabitethernet5-2.hr16.jnb6.za.mtnbusiness.net [196.31.63.206]
11 63 ms 63 ms 63 ms vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 59 ms 58 ms 57 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

2nd test

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 6 ms 6 ms 6 ms 105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
3 69 ms * * ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 * * * Request timed out.
5 59 ms * * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 * 46 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 33 ms 33 ms 32 ms 196.44.31.99
8 * * * Request timed out.
9 * 44 ms * tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net [196.31.220.25]
10 * * * Request timed out.
11 * * * Request timed out.
12 70 ms 70 ms 70 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

ADSL line number starting with

011792
 
Last edited:
Line is absolutely crawling :(. Torrents are going nowhere (and pick up to full speed the moment I switch to my Afrihost 3G Wireless), browsing is painfully slow and youtube needs buffering at 240p.
Moved over to Business Uncapped last week from Home Uncapped and it feels a whole lot worse :/ At least I could turbocharge my Home Uncapped account and get the speeds I was paying for (even if only for a few hours)
 
Azure Wrath said:
Line is absolutely crawling :(. Torrents are going nowhere (and pick up to full speed the moment I switch to my Afrihost 3G Wireless), browsing is painfully slow and youtube needs buffering at 240p.
Moved over to Business Uncapped last week from Home Uncapped and it feels a whole lot worse :/ At least I could turbocharge my Home Uncapped account and get the speeds I was paying for (even if only for a few hours)
Click to expand...

Grab a free 1gig account to see if it's really your line:
http://www.webafrica.co.za/home/adsl/
 
Dear Afrihost

Why is my Business Unshaped account being shaped ?
I get around 100KB/s on patching and updates on the business product,
But I get full line speed (+- 800KB/s) on a Afrihost Capped account

Ticket ID: SEA-523-44787
 
Last edited:
vaalpens said:
Dear Afrihost

Why is my Business Unshaped account being shaped ?
I get around 100KB/s on patching and updates on the business product,
But I get full line speed (+- 800KB/s) on a Afrihost Capped account

Ticket ID: SEA-523-44787
Click to expand...

Hmm? Please check the new clientzone and make sure Protocol Prioritisation is turned off :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X