Afrihost Business Uncapped Feedback

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AfriGuy said:
While Axxess do use the same network, they do run things differently compared to us.
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That is clear for all to see, that is, them "doing something" and you "doing nothing" - just fanning the flames on the fire instead of dousing water.

Just a lot of sorry's and soon's and nothing else.

You can keep your Best ISP of the year award - you don't deserve it now, and you didn't deserve it last year either, but I guess people will still be drawn to AH shiny sparkly clientzone - me personally, I rate quality bandwidth over anything, and unfortunately, MTN keep dropping the ball over and over.

What is this now, the third time they have run out of capacity? Kinda pathetic when you think the sole job of an ISP is to supply quality bandwidth, and when they can't do this one thing, then I'm sorry, you're not good enough for me!

Goodbye, you're the weakest link.
 
TheGrove said:
Thanks, really appreciate it. Really hope we can get to the bottom of this, if it is related to the IPC capacity, I understand and will hand on till it gets sorted on that side, but would just like some sort of confirmation as it was working great.
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I'm sure we'll have this wrapped up ASAP for you :)
 
wingnut771 said:
That is clear for all to see, that is, them "doing something" and you "doing nothing" - just fanning the flames on the fire instead of dousing water.

Just a lot of sorry's and soon's and nothing else.

You can keep your Best ISP of the year award - you don't deserve it now, and you didn't deserve it last year either, but I guess people will still be drawn to AH shiny sparkly clientzone - me personally, I rate quality bandwidth over anything, and unfortunately, MTN keep dropping the ball over and over.

What is this now, the third time they have run out of capacity? Kinda pathetic when you think the sole job of an ISP is to supply quality bandwidth, and when they can't do this one thing, then I'm sorry, you're not good enough for me!

Goodbye, you're the weakest link.
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Sorry if you feel we've let you down.
There are many, many factors involved in this - and we're doing our absolute best. It's unfair to accuse of doing simply doing nothing if you don't know what's going on in the background.
 
AfriGuy said:
Sorry if you feel we've let you down.
There are many, many factors involved in this - and we're doing our absolute best. It's unfair to accuse of doing simply doing nothing if you don't know what's going on in the background.
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Sorry, I don't buy it that you are busy in the background, ja maybe busy stealing from uncapped to feed business and capped, but not even that is enough now, and we all know there is actually NOTHING you can do until IPC get's increased, so stop making excuses, and post a friekken notice stating the situation like what Axxess has done! I'm sure their support calls have dropped off because people know where they stand.

Not so much with you.

How come AXXESS have an ETA of 3 weeks but you guys are still umming and ahhing soon soon BS, you never got back to me on that one?

I wouldn't be so hard on you if you just did things the right way, which is communication timelines etc, not repetitive fake hollow promises all the time.
 
wingnut771 said:
Sorry, I don't buy it that you are busy in the background, ja maybe busy stealing from uncapped to feed business and capped, but not even that is enough now, and we all know there is actually NOTHING you can do until IPC get's increased, so stop making excuses, and post a friekken notice stating the situation like what Axxess has done! I'm sure their support calls have dropped off because people know where they stand.

Not so much with you.

How come AXXESS have an ETA of 3 weeks but you guys are still umming and ahhing soon soon BS, you never got back to me on that one?

I wouldn't be so hard on you if you just did things the right way, which is communication timelines etc, not repetitive fake hollow promises all the time.
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I guess we'll have to agree to disagree.
No hollow promises are being made - look at the previous situations, we've always delivered and will continue to do so.

I mentioned previously, Axxess are a separate company and run things differently.
Again, as soon as I have a timeline on the upgrades I'll post it. I cannot give you a date that I do not have.
 
wingnut771 said:
That is clear for all to see, that is, them "doing something" and you "doing nothing" - just fanning the flames on the fire instead of dousing water.

Just a lot of sorry's and soon's and nothing else.

You can keep your Best ISP of the year award - you don't deserve it now, and you didn't deserve it last year either, but I guess people will still be drawn to AH shiny sparkly clientzone - me personally, I rate quality bandwidth over anything, and unfortunately, MTN keep dropping the ball over and over.

What is this now, the third time they have run out of capacity? Kinda pathetic when you think the sole job of an ISP is to supply quality bandwidth, and when they can't do this one thing, then I'm sorry, you're not good enough for me!

Goodbye, you're the weakest link.
Click to expand...

What I don't get is they should be able to predict demand and order in advance.

They shouldn't have had this double your cap promo either without sufficient capacity.
 
AfriGuy said:
I guess we'll have to agree to disagree.
No hollow promises are being made - look at the previous situations, we've always delivered and will continue to do so.

I mentioned previously, Axxess are a separate company and run things differently.
Again, as soon as I have a timeline on the upgrades I'll post it. I cannot give you a date that I do not have.
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But why run these double cap promos if you don't have capacity?
 
Hi Afriguy,

I'm trying to play minecraft on a server hosted in Los Angeles with the ip mc.shadowraze.net and it has recently become virtually unplayable due to lag.

Could you please look into this?

Cheers!
 
Chevron said:
What I don't get is they should be able to predict demand and order in advance.

They shouldn't have had this double your cap promo either without sufficient capacity.
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Bunch of amature's if you ask me.
 
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Chevron said:
What I don't get is they should be able to predict demand and order in advance.

They shouldn't have had this double your cap promo either without sufficient capacity.
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We do our best to, maybe we need to adjust a little bit - we're learning though and always taking steps in the right direction. Our recent growth has been beyond anything we could have ever predicted.
 
8-BALL said:
Hi Afriguy,

I'm trying to play minecraft on a server hosted in Los Angeles with the ip mc.shadowraze.net and it has recently become virtually unplayable due to lag.

Could you please look into this?

Cheers!
Click to expand...

Please PM me some more info :)
 
Afrihost ‏@Afrihost Mar 17

@car_teix We will not be changing Uncapped prices for the moment. -M

------------------------
from Twitter. Confirmation that uncapped will remain the same, also no speed upgrades?
 
I think a lot of us are getting a little frustrated at the poor speeds and the continual problems. I can understand that you are all trying to do your best, but having limited staff only makes this look bad. We do pay a premium for the Business accounts, and we expect the same in return a premium service.

If I have to continually making promises to my clients, and after months I keep on making the same excuses, my reputation will be affected, and that is what's happening here. I have recommended Afrihost to many companies in our building, but I cannot continue to do the same.
 
PurSpyk!! said:
I think a lot of us are getting a little frustrated at the poor speeds and the continual problems. I can understand that you are all trying to do your best, but having limited staff only makes this look bad. We do pay a premium for the Business accounts, and we expect the same in return a premium service.

If I have to continually making promises to my clients, and after months I keep on making the same excuses, my reputation will be affected, and that is what's happening here. I have recommended Afrihost to many companies in our building, but I cannot continue to do the same.
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I stopped recommending them after they started using MTN.
 
Currently again experiencing about half my account speeds on anything international, and this time it is unique to my afrihost accounts. Both my 1 gig capped and business uncapped is affected, but no other isp account is affected. Why am I paying more for an account that feels shaped during all hours.
 
This is getting really frustrating. Speed has steadily dropped all afternoon, until now I can barely hit 2mbps on speedtest and I can't even stream Youtube. On 10mbps. "Business" Uncapped.

If only there were a feature to get a pro-rate refund for the rest of the month, so I could spend it on a different ISP that isn't having capacity issues..
 
And here I am leaving afrihost again. It seems that they cannot provide any service as advertised, seeing as they cannot provide me with any descent internet access, I suppose it is time to move on again. Been on their uncapped home and now business. Neither can actually deliver what is promised.
 
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