Afrihost Business Uncapped Feedback

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Seeyou said:
This is getting really frustrating. Speed has steadily dropped all afternoon, until now I can barely hit 2mbps on speedtest and I can't even stream Youtube. On 10mbps. "Business" Uncapped.

If only there were a feature to get a pro-rate refund for the rest of the month, so I could spend it on a different ISP that isn't having capacity issues..
Click to expand...

Sorry to hear about this :(
Is your speed dropping a fairly regular occurrence? Does it only happen in the later afternoon?
 
frobbertze2 said:
And here I am leaving afrihost again. It seems that they cannot provide any service as advertised, seeing as they cannot provide me with any descent internet access, I suppose it is time to move on again. Been on their uncapped home and now business. Neither can actually deliver what is promised.
Click to expand...

Sorry to hear that you're leaving us.
What all is slow on your end?
 
Seeyou said:
This is getting really frustrating. Speed has steadily dropped all afternoon, until now I can barely hit 2mbps on speedtest and I can't even stream Youtube. On 10mbps. "Business" Uncapped.

If only there were a feature to get a pro-rate refund for the rest of the month, so I could spend it on a different ISP that isn't having capacity issues..
Click to expand...


frobbertze2 said:
And here I am leaving afrihost again. It seems that they cannot provide any service as advertised, seeing as they cannot provide me with any descent internet access, I suppose it is time to move on again. Been on their uncapped home and now business. Neither can actually deliver what is promised.
Click to expand...

Guys once again ... Are you in the Western Cape or Port Elizabeth ? Afrihost currently has IPC congestion on the CT IPC...so everything will be inconsistent and slow in that area.

Don't bother even asking support, the issue is IPC related
 
AfriGuy said:
Sorry to hear that you're leaving us.
What all is slow on your end?
Click to expand...

Anything international. I have tried contacting your support, but they insist everything is running as normal, even though I have tested another account, and it is performing perfectly. I have logged a ticket, but have no hope of it being even looked at any time soon judging by pas experience. As I am typing this the account seems back to normal, but getting these spikes for 8 hours a day, and only on afrihost seems a bit weird.
 
eddief1 said:
Guys once again ... Are you in the Western Cape or Port Elizabeth ? Afrihost currently has IPC congestion on the CT IPC...so everything will be inconsistent and slow in that area.

Don't bother even asking support, the issue is IPC related
Click to expand...
In pretoria
 
AfriGuy said:
Sorry to hear about this :(
Is your speed dropping a fairly regular occurrence? Does it only happen in the later afternoon?
Click to expand...

Started a couple of days ago, I did report it and PM you test results. It is probably related to your IPC capacity issues, but is frustrating nevertheless as I get full speed on Webafrica's trial account. I was planning on switching over to one of AH's new capped packages as my usage per month doesn't justify the expenditure on Business Uncapped, but lack of an ETA on a fix is making me contemplate moving over elsewhere until things have settled down.
 
@Afriguy, @Afrigirl, thank you for the quick response. As per the pm things seem to be getting much better, http://www.speedtest.net/my-result/3379075577.

You guys are definately far more efficient then the call center. Thanks again.

Still not sure why I am not getting full 4mbps, here are my line stats maybe you can advise me.

Down Up
SNR Margin (dB): 14.3 20.3
Attenuation (dB): 46.5 26.5
Output Power (dBm): 8.8 0.3
Attainable Rate (Kbps): 10496 1221
Rate (Kbps): 4096 509

HEC Errors: 7 5660
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 238386356 2109268992
Data Cells: 157035100 2698893990
Bit Errors: 0 363916

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.2
2 10 ms 10 ms 9 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 11 ms 11 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 * 11 ms 22 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 12 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 12 ms 12 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 34 ms 35 ms 35 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 33 ms 41 ms 39 ms 196.44.31.97
9 37 ms 33 ms 33 ms 196.31.220.10
10 35 ms 34 ms 34 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 34 ms 34 ms 34 ms tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202]
12 35 ms 34 ms 34 ms vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 35 ms 34 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

I don't have any telephones connected, it is just my DSL-2500U and the POTS filter. I previously had 10mbps and the average speedtest was just over 8.9mbps.

Stay in a recently developed area and all the Telkom cabling was only installed recently so all fairly new.
 
@TheGrove - there are issues with the Cape Town IPC at the moment. Everyone is getting pretty large fluctuations in speed, usually toward the lower spectrum. This afternoon I got a 2mbps speedtest result, on a 10mbps line. On a local speed test. So you're not alone, and it's probably not your line. You should get a trial account from another ISP and run some tests to verify - you might just be trying to debug AH's lack of capacity. What surprises me is that their support isn't just admitting the issues, and keep on trying to run through tests with you.
 
Seeyou said:
@TheGrove - there are issues with the Cape Town IPC at the moment. Everyone is getting pretty large fluctuations in speed, usually toward the lower spectrum. This afternoon I got a 2mbps speedtest result, on a 10mbps line. On a local speed test. So you're not alone, and it's probably not your line. You should get a trial account from another ISP and run some tests to verify - you might just be trying to debug AH's lack of capacity. What surprises me is that their support isn't just admitting the issues, and keep on trying to run through tests with you.
Click to expand...

I do know about the IPC capacity issue, but while I have their attention just hoping they could have a quick look at my line stats etc, if there are other issues then I can get them resolved while they sort out the capacity.
 
May I be the first to comment - its great to see Afriguy plastered all over the AH threads. Give credit where its due!!

Gives me confidence in my choice to upgrade and stay with AH.

Thank you guys.v:D
 
TheGrove said:
@Afriguy, @Afrigirl, thank you for the quick response. As per the pm things seem to be getting much better, http://www.speedtest.net/my-result/3379075577.

You guys are definately far more efficient then the call center. Thanks again.

Still not sure why I am not getting full 4mbps, here are my line stats maybe you can advise me.

Down Up
SNR Margin (dB): 14.3 20.3
Attenuation (dB): 46.5 26.5
Output Power (dBm): 8.8 0.3
Attainable Rate (Kbps): 10496 1221
Rate (Kbps): 4096 509

HEC Errors: 7 5660
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 238386356 2109268992
Data Cells: 157035100 2698893990
Bit Errors: 0 363916

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.2
2 10 ms 10 ms 9 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 11 ms 11 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 * 11 ms 22 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 12 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 12 ms 12 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 34 ms 35 ms 35 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 33 ms 41 ms 39 ms 196.44.31.97
9 37 ms 33 ms 33 ms 196.31.220.10
10 35 ms 34 ms 34 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 34 ms 34 ms 34 ms tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202]
12 35 ms 34 ms 34 ms vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 35 ms 34 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

I don't have any telephones connected, it is just my DSL-2500U and the POTS filter. I previously had 10mbps and the average speedtest was just over 8.9mbps.

Stay in a recently developed area and all the Telkom cabling was only installed recently so all fairly new.
Click to expand...

Glad to hear we've been able to help! Shout if you notice anything go funky again :)
 
TEXTILE GUY said:
May I be the first to comment - its great to see Afriguy plastered all over the AH threads. Give credit where its due!!

Gives me confidence in my choice to upgrade and stay with AH.

Thank you guys.v:D
Click to expand...

Thanks dude, much appreciated :D
 
Terrible latency at the moment:

Tracing route to www.iol.co.za [196.38.8.254]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 11 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 348 ms 348 ms 350 ms 41.181.51.182
4 364 ms 365 ms 365 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 400 ms 398 ms 399 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 401 ms 403 ms 402 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 402 ms 400 ms * 196.44.0.74
8 399 ms 401 ms 400 ms 41-208-29-209.mtnns.net [41.208.29.209]
9 392 ms 393 ms 393 ms 168.209.6.13
10 421 ms 423 ms 423 ms 168.209.100.213
11 412 ms 412 ms 414 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
12 413 ms 412 ms 408 ms 196.38.8.254
13 * * * Request timed out.
14 * * * Request timed out.

.
 
Browsing running at half my line speed. Yet capped account runs full speed. Have you guys taken away performance from business accounts and given them to the extra data on capped ???

This all started when u cut capped prices. Why don't you wait for extra capacity before giving more capped data away ? . Its definitely affecting business accounts whether you admit it or not. Takes 5 seconds to load google page. When it suppose to be instant.
 
Terrible latency here too...

C:\Windows\system32>tracert www.google.co.za

Tracing route to www.google.co.za [173.194.34.120]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.10
2 19 ms 20 ms 20 ms 105-236-7-65-esr-lo.mtnbusiness.co.za [105.236.7.65]
3 441 ms 444 ms 442 ms 41.181.201.94
4 442 ms * 446 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 429 ms 431 ms 433 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 596 ms 574 ms 573 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
7 600 ms 591 ms 599 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
8 583 ms 583 ms 581 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
9 * 587 ms 587 ms core2.ams.net.google.com [195.69.145.100]
10 584 ms 589 ms 663 ms 209.85.254.95
11 585 ms 587 ms 588 ms 72.14.238.69
12 582 ms 589 ms 595 ms 209.85.246.153
13 592 ms * 593 ms 209.85.244.241
14 585 ms 585 ms 584 ms 209.85.253.47
15 595 ms 592 ms 592 ms lhr14s20-in-f24.1e100.net [173.194.34.120]

Trace complete.

C:\Windows\system32>
 
Yep, same here with capped account.

Code: 
traceroute to smtp.afrihost.co.za (41.181.159.168), 64 hops max, 52 byte packets
 1  105-236-234-65-esr-lo.mtnbusiness.co.za (105.236.234.65)  8.258 ms  7.625 ms  6.928 ms
 2  41.181.201.94 (41.181.201.94)  491.197 ms  421.576 ms  409.999 ms
 3  tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188)  413.740 ms  447.391 ms  395.301 ms
 4  unc-cpt-1.mtnns.net (196.44.18.8)  542.708 ms  427.168 ms  615.969 ms
 5  jh-cr-1.za--tb-cr-2.za.mtnns.net (196.44.31.66)  612.392 ms  420.761 ms  601.281 ms
 6  * jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217)  409.958 ms *
 7  * * *
 8  * * *
 9  * * *
^C

Note that my first hop is not the router.

Screenshot%202014-03-18%2018.25.47.png
 
Well this sucks...

Tracing route to google.co.za [173.194.34.127]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 10 ms 10 ms 10 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5
.65]
3 395 ms 395 ms 404 ms 41.181.201.94
4 401 ms 400 ms 399 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 395 ms 395 ms * compj-cpt-1.mtnns.net [196.44.18.2]
6 552 ms 543 ms 546 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 555 ms 554 ms 554 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 553 ms 555 ms 553 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 552 ms 549 ms 552 ms core2.ams.net.google.com [195.69.145.100]
10 545 ms 548 ms 548 ms 209.85.254.90
11 553 ms * * 209.85.253.249
12 * 551 ms 549 ms 209.85.246.155
13 * 543 ms 545 ms 209.85.244.241
14 537 ms 536 ms 537 ms 209.85.253.47
15 551 ms 552 ms 551 ms lhr14s20-in-f31.1e100.net [173.194.34.127]

Trace complete.
 
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