Afrihost Business Uncapped Feedback

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Hi all

We saw increased latency on the South IPC last night, this should have all normalised back to normal at around 10pm last night though.
How are things looking today?
 
hammell said:
Still bad:

Tracing route to www.iol.co.za [196.38.8.254]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 318 ms 248 ms 264 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 265 ms 241 ms 206 ms 41.181.221.254
4 326 ms 347 ms 343 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 346 ms 563 ms 611 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 310 ms 241 ms 152 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 416 ms 446 ms 468 ms 196.44.0.74
8 301 ms 192 ms 141 ms 41-208-29-209.mtnns.net [41.208.29.209]
9 84 ms 49 ms 77 ms 168.209.6.13
10 68 ms 35 ms 36 ms 168.209.100.213
11 300 ms 69 ms 50 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
12 81 ms 73 ms 57 ms 196.38.8.254
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
Click to expand...

This looks like it may be exchange related looking at the 2nd hop latency :( Would you mind posting an updated one so we can compare?
 
Tracert doesn't show the bad latency we had last evening. I'd run a speed test, but the page either won't load or the the test stops mid way.

It actually feels like dial-up at the moment. No joke.

C:\Windows\system32>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.10
2 20 ms 20 ms 20 ms 105-236-7-65-esr-lo.mtnbusiness.co.za [105.236.7.65]
3 54 ms 53 ms 54 ms 41.181.221.254
4 58 ms 63 ms 68 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 54 ms 57 ms 55 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 56 ms 55 ms 56 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 79 ms 76 ms 79 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 75 ms 76 ms 75 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 76 ms 77 ms 78 ms 196.30.1.39
10 78 ms 77 ms 77 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
11 78 ms 77 ms 77 ms tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202]
12 77 ms 77 ms 79 ms vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 76 ms 80 ms 82 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Windows\system32>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.10
2 20 ms 20 ms 20 ms 105-236-7-65-esr-lo.mtnbusiness.co.za [105.236.7.65]
3 58 ms 57 ms 54 ms 41.181.51.182
4 87 ms 62 ms 66 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 54 ms 53 ms 58 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 59 ms 54 ms 53 ms 196.44.31.106
7 197 ms 208 ms 221 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 201 ms 198 ms 206 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 199 ms 200 ms 198 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 199 ms 201 ms 206 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
12 201 ms 199 ms 201 ms 132.185.255.165
13 197 ms 198 ms 200 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.
 
GarethY said:
Now I can't even load this forum, the afrihost website and a bunch of other sites. Speedtest.net thinks I'm in Maputo and won't even complete a test. I'm using an openweb account to write this post.

Please AH, sort your s**t out. I can't work like this :(
Click to expand...

The speedtest may be reflecting an IP that hasn't been updated just yet, this shouldn't be affecting your overall experience though.
Are you able to paste a traceroute that we can have a look at for you?
 
@AfriGuy - my account is still active even though they say its not - if someone can please disable it, I won't be home until tomorrow to do it myself. (downloads are automated)
 
xrapidx said:
@AfriGuy - my account is still active even though they say its not - if someone can please disable it, I won't be home until tomorrow to do it myself. (downloads are automated)
Click to expand...

Lest see what's happening here.
Drop me a PM with a ref# so I can follow up on the communication with our Accounts team and take things from there :)
 
Thanks for your help, AfriGuy, but I've cancelled both accounts and am looking elsewhere for internet. Your service was really good while it lasted, so I'm sad to go.
 
GarethY said:
Thanks for your help, AfriGuy, but I've cancelled both accounts and am looking elsewhere for internet. Your service was really good while it lasted, so I'm sad to go.
Click to expand...

Sorry to hear you're leaving us :(
Please let me know if you want to run more troubleshooting on this via PM.
 
Hi Afriguy,

This really isn't what I expect from you guys.

I still have not received any feedback from my fault #HNV-489-11061

http://mybroadband.co.za/vb/showthr...d-Feedback?p=12303412&viewfull=1#post12303412

Now when I truly need my service this is what I get

Untitled.jpg


I can truly say that I am seriously reconsidering your service. Again I feel that it is unfair to expect us to pay for a service that we clearly are not receiving.

Additionally I still haven't had a response from you WRT my pm.
 
8-BALL said:
Hi Afriguy,

This really isn't what I expect from you guys.

I still have not received any feedback from my fault #HNV-489-11061

http://mybroadband.co.za/vb/showthr...d-Feedback?p=12303412&viewfull=1#post12303412

Now when I truly need my service this is what I get

View attachment 106550


I can truly say that I am seriously reconsidering your service. Again I feel that it is unfair to expect us to pay for a service that we clearly are not receiving.

Additionally I still haven't had a response from you WRT my pm.
Click to expand...

I'll follow up with our team on this urgently for you.
 
AfriGuy said:
I'll follow up with our team on this urgently for you.
Click to expand...

Something is def. wrong, I am in Monte Vista, Cape Town on a business account and this afternoon I am getting sporadic throughput, avg. @ 1/4 of my normal throughput. Please Afriman, please investigate.
 
diepeterpan said:
Something is def. wrong, I am in Monte Vista, Cape Town on a business account and this afternoon I am getting sporadic throughput, avg. @ 1/4 of my normal throughput. Please Afriman, please investigate.
Click to expand...

Please PM me a bit more info :(
 
2Mbs Afrihost Unshaped Uncapped Business

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2Mbs Afrihost 1GB Free

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2Mbs WebAfrica 1GB Free

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Switch back to WA

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Afrihost is just pure meh today.
 
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