Afrihost Business Uncapped Feedback

Status
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diepeterpan said:
I did a simple speedtest this morning and what a beautiful graph, I will monitor today and see what happens

http://www.speedtest.net/my-result/3382826221

One can see from my router graph that the speed picked up at midnight approached.

http://hostmypicture.com/images/internqjq.png

View attachment 106642

What does this tell you?
Click to expand...

When I did my first test yesterday it was showing everything was A-ok, but that was still relatively early in the traditional peak time period. Later when I did the test again mine also dropped, which in my humble opinion means that the network are under strain due to demand. I would think this is more an Afrihost constraint, but this does not mean however that a local exchange are congested as well.

The reason why I think it's Afrihost is because when other ISPs accounts are being used that the problem disappears for some.

I downloaded "Die Burger" this morning before I left for work and the speed was back to standard full speed.

In your case it also appears that you have better performance is the non peak periods. I also think you need to test with another ISP account at the times you have throughput issues to determine if it's an exchange issue or an Afrihost issue. If you are really unlucky then you have both an Afrihost and exchange problem in the peak times.
 
I called Telkom yesterday evening and they did a port reset on both lines, but speed did not improve. They also changed the download rate on one of the lines to 3Mbps, even though I didn't request it. I called back again this morning to sort that out and to do another port reset, but that didn't solve the problem either.

A few minutes later though, my connectivity dropped on all lines for about a minute. Everything was peachy when they reconnected and I've had full speed ever since :D Could it have been a fault at the exchange? The same thing happened the night before last, and that is when my problems started. :rolleyes:
 
savage said:
lol... first step to recovering from a problem, is admitting that you have one :) I'm so done with this, I may just as well try and see the humour in it - not that there is any...
Click to expand...

We know that shaping is being implemented heavier than what we'd like - but this shouldn't see an impact on any realtime services though.
If this is, please run some troubleshooting and drop me a PM so we can have this looked into on a case by case basis - we may be able to pick up trends from there and implements fixes where necessary.
 
savage said:
It usually starts going pear shapped arround 7:30 to 8:00AM in the mornings (for me at least)
Click to expand...

Are you referring to your services in general here?
This is usually the start of our peak times so we're probably seeing a lot of throughput on the IPC around this time.
 
GarethY said:
I called Telkom yesterday evening and they did a port reset on both lines, but speed did not improve. They also changed the download rate on one of the lines to 3Mbps, even though I didn't request it. I called back again this morning to sort that out and to do another port reset, but that didn't solve the problem either.

A few minutes later though, my connectivity dropped on all lines for about a minute. Everything was peachy when they reconnected and I've had full speed ever since :D Could it have been a fault at the exchange? The same thing happened the night before last, and that is when my problems started. :rolleyes:
Click to expand...

A line drop like this very well may be exchange related :(
 
AfriGuy said:
We know that shaping is being implemented heavier than what we'd like - <snip>
Click to expand...


afrihostempty.jpg

The Small Print
*Please Note: Business DSL accounts are Guaranteed to be completely unshaped at all times. Business clients may, however, make use of Protocol Prioritisation to ensure that their DSL performance is not negatively affected by Peer-2-Peer traffic. This feature can be activated or deactivated at any time in ClientZone.
* Download speed is dependent on the line speed combined with the package speed. Taking a faster package on a slow line will not increase speed.
* DSL Line Required to make use of DSL Bandwidth. If you need an DSL Line, sign up for one here
* Business DSL Accounts are locked to a single phoneline. The phoneline it gets locked to is the first line used to connect. If your number changes simply contact us to clear the current number.

/meh
 
i.got~issues said:
View attachment 106728

The Small Print
*Please Note: Business DSL accounts are Guaranteed to be completely unshaped at all times. Business clients may, however, make use of Protocol Prioritisation to ensure that their DSL performance is not negatively affected by Peer-2-Peer traffic. This feature can be activated or deactivated at any time in ClientZone.
* Download speed is dependent on the line speed combined with the package speed. Taking a faster package on a slow line will not increase speed.
* DSL Line Required to make use of DSL Bandwidth. If you need an DSL Line, sign up for one here
* Business DSL Accounts are locked to a single phoneline. The phoneline it gets locked to is the first line used to connect. If your number changes simply contact us to clear the current number.

/meh
Click to expand...

Looks like a mistake on Afrimans part - there is no shaping on business!
 
i.got~issues said:
View attachment 106728

The Small Print
*Please Note: Business DSL accounts are Guaranteed to be completely unshaped at all times. Business clients may, however, make use of Protocol Prioritisation to ensure that their DSL performance is not negatively affected by Peer-2-Peer traffic. This feature can be activated or deactivated at any time in ClientZone.
* Download speed is dependent on the line speed combined with the package speed. Taking a faster package on a slow line will not increase speed.
* DSL Line Required to make use of DSL Bandwidth. If you need an DSL Line, sign up for one here
* Business DSL Accounts are locked to a single phoneline. The phoneline it gets locked to is the first line used to connect. If your number changes simply contact us to clear the current number.

/meh
Click to expand...

Sorry, I was referring to shaping on our standard Uncapped accounts - not Business.
 
AfriGuy said:
Sorry, I was referring to shaping on our standard Uncapped accounts - not Business.
Click to expand...

Well, down south here it feels like Business Account throttling. Up/down and all over the place this past week.
Topped-up my WebAfrica free account this week... it has been rock solid & full speed, unlike the now schizophrenic AH Business Unshaped Uncapped account.

/meh

One ISP for the morning, another ISP for the afternoon and yes, another ISP for afterhours it used to be... back to this it seems.
 
i.got~issues said:
Well, down south here it feels like Business Account throttling. Up/down and all over the place this past week.
Topped-up my WebAfrica free account this week... it has been rock solid & full speed, unlike the now schizophrenic AH Business Unshaped Uncapped account.

/meh

One ISP for the morning, another ISP for the afternoon and yes, another ISP for afterhours it used to be... back to this it seems.
Click to expand...

The Business accounts definitely aren't shaping :)
If you're seeing slow speeds we'll definitely need to run some checks with you to see where/ how this is happening. Please drop me a PM.
 
AfriGuy said:
The Business accounts definitely aren't shaping :)
Click to expand...

How many more people do you need to tell you *IT IS* being shaped? How many more people must tell you that your IPC capacity issues, *IS* affecting your business accounts?

I am paying for a 10mbps *business* account (this is the business uncapped feedback thread, right). Your support desk can't be BOTHERED to awnser support queries and we are waiting WEEKS, if not MONTHS for ignorant, unhelpful responces. *Everyday* between 7:30 and 8:00AM as you RIGHTFULLY stated when your IPC get's busy - *WE* suffer. Every day, during business hours *WE* get 50% of the capacity that we SHOULD be getting... Again, as you rightfully said, due to your IPC shortage.

You are not delivering on your guaranteed service. Can I break my guarantee on payment too, and start to only pay you 50% of the associated fees? I doubt that you'll be very happy when that happens, will you.

Your business accounts are GUARANTEED. We are not getting our guaranteed bandwidth. It really is as simple as that. Provide me with the service which I am paying you for please. If you can't, please issue me with credit to my account for your inability to deliver.
 
AfriGuy said:
The Business accounts definitely aren't shaping :)
If you're seeing slow speeds we'll definitely need to run some checks with you to see where/ how this is happening. Please drop me a PM.
Click to expand...

The Business account definitely isn't shaping up.

It is not simply a slow thing... although that does come into it.
It is unreliably inconsistent.
Working fine then throws a wobbly and sites time-out and skype becomes unusable.
Http downloads go at full speed then dwindle to around 40Kbs and time-out.
Twitch still is unusable on medium settings.
Aaand then it all works again as it did when I 1st signed up.

This has been happening off and on all week. No set time ... it just goes south.
Tracerts have shown time-outs on the 7th-9th hop... just page back and see the complaints from the Western Cape southern regions.
These echo my experience this past week exactly.

This happens only on my Afrihost Business and Afrihost Free 1GB accounts.

Other ISP accounts are fine.

My WebAfrica account is rock solid... none of the above symptoms at all.
Axxess even does not go through these anomalies, it is just slow and shaped.
Using the WebAfrica account today and it is perfect.

So... let me know what hoops to jump through and I will do so.
 
AfriGuy said:
Sorry, I was referring to shaping on our standard Uncapped accounts - not Business.
Click to expand...

EXCELLENT !!!
Great choice TEXTILE GUY. Well thank you very much!!
(Oh yes, I forgot, I got this business account for my wife for her birthday) :D:D:D
 
savage said:
How many more people do you need to tell you *IT IS* being shaped? How many more people must tell you that your IPC capacity issues, *IS* affecting your business accounts?

I am paying for a 10mbps *business* account (this is the business uncapped feedback thread, right). Your support desk can't be BOTHERED to awnser support queries and we are waiting WEEKS, if not MONTHS for ignorant, unhelpful responces. *Everyday* between 7:30 and 8:00AM as you RIGHTFULLY stated when your IPC get's busy - *WE* suffer. Every day, during business hours *WE* get 50% of the capacity that we SHOULD be getting... Again, as you rightfully said, due to your IPC shortage.

You are not delivering on your guaranteed service. Can I break my guarantee on payment too, and start to only pay you 50% of the associated fees? I doubt that you'll be very happy when that happens, will you.

Your business accounts are GUARANTEED. We are not getting our guaranteed bandwidth. It really is as simple as that. Provide me with the service which I am paying you for please. If you can't, please issue me with credit to my account for your inability to deliver.
Click to expand...

Again, if our clients report that their connections are slow we need to investigate it on a case by case basis. Shaping does not affect Business Uncapped or Capped accounts.
 
Here some hoops I jumped through...

Afrihost Business
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    14 ms    17 ms    11 ms  41.181.201.94 
  3    19 ms    17 ms    19 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4  1134 ms  1352 ms    54 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  5    86 ms   150 ms   109 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  6    38 ms    39 ms    39 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  7    39 ms    37 ms    42 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221] 
  8    46 ms    38 ms    39 ms  196.30.1.39 
  9    50 ms    39 ms    49 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 10    43 ms    43 ms    39 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 11    37 ms    39 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 12    35 ms    41 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    21 ms    14 ms    14 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  3    12 ms    13 ms    29 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4    27 ms    29 ms    29 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    15 ms    18 ms     *     196.44.31.106 
  6   173 ms   155 ms   159 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   156 ms   215 ms   339 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   183 ms   156 ms   159 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   272 ms   282 ms   251 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   228 ms   167 ms   204 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 1:08 seconds. (149.21 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 59 seconds. (133.69 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by Telkom SA (SAIX) (Cape Town) [8.31 km]: 0.0 ms
Download: 1.08 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383533467.png
  
  
Test End Timestamp 
2014/03/20 14:42:40.99

Afrihost Free
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    93 ms   116 ms   102 ms  41.181.51.182 
  3    15 ms    20 ms    20 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4    15 ms    19 ms    16 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  5    14 ms    29 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  6    42 ms    39 ms    39 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  7    47 ms    37 ms    34 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221] 
  8    76 ms    66 ms    44 ms  196.31.220.10 
  9    41 ms    39 ms    59 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 10    39 ms    39 ms    39 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 11    38 ms    39 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 12    36 ms    39 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    11 ms    13 ms    19 ms  41.181.201.94 
  3    15 ms    11 ms    19 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4    15 ms    19 ms    19 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    23 ms    29 ms    29 ms  196.44.31.106 
  6   165 ms   159 ms   156 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   163 ms   159 ms   159 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   161 ms   159 ms   159 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   171 ms   163 ms   162 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   157 ms   159 ms   159 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 57 seconds. (177.10 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 46 seconds. (173.80 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by MWEB Connect (Cape Town) [5.54 km]: 0.0 ms
Download: 1.63 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383507985.png
  
  
Test End Timestamp 
2014/03/20 14:28:35.65

Mweb
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    16 ms    25 ms    24 ms  197-84-96-186.cpt.mweb.co.za [197.84.96.186] 
  3    14 ms    19 ms    15 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2] 
  4    22 ms    18 ms    21 ms  197-84-5-226.cpt.mweb.co.za [197.84.5.226] 
  5    21 ms    19 ms    19 ms  197-84-7-5.cpt.mweb.co.za [197.84.7.5] 
  6    15 ms    14 ms    16 ms  mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142] 
  7    18 ms    19 ms    17 ms  196.44.0.75 
  8    40 ms    33 ms    35 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  9    37 ms    33 ms    36 ms  196.44.31.97 
 10    40 ms    39 ms    39 ms  196.31.220.10 
 11    42 ms    39 ms    45 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 12    41 ms    50 ms    38 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 13    52 ms    36 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 14    37 ms    41 ms    37 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    16 ms    19 ms    11 ms  197-84-96-186.cpt.mweb.co.za [197.84.96.186] 
  3    12 ms    21 ms    15 ms  197-84-3-2.cpt.mweb.co.za [197.84.3.2] 
  4   163 ms   159 ms   159 ms  197-84-5-242.cpt.mweb.co.za [197.84.5.242] 
  5   160 ms   159 ms   159 ms  197-84-4-195.cpt.mweb.co.za [197.84.4.195] 
  6   159 ms   159 ms   169 ms  176.67.177.131 
  7   160 ms   159 ms   164 ms  176.67.177.133 
  8   162 ms   159 ms   163 ms  linx-gw2.thdo.ncuk.net [195.66.236.240] 
  9   162 ms   160 ms   165 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   158 ms   168 ms   159 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 1:49 seconds. (93.52 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 1:08 seconds. (116.82 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by MWEB Connect (Cape Town) [8.58 km]: 0.0 ms
Download: 1.30 Mbit/s
Upload: 0.39 Mbit/s
Share results: http://www.speedtest.net/result/3383498323.png
  
  
Test End Timestamp 
2014/03/20 14:23:08.28

WebAfrica
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    12 ms    17 ms    12 ms  cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125] 
  3    21 ms    19 ms    19 ms  196.35.115.136 
  4    13 ms    19 ms    12 ms  168.209.6.12 
  5    15 ms    19 ms    18 ms  168.209.2.130 
  6    17 ms    19 ms    17 ms  41-208-29-210.mtnns.net [41.208.29.210] 
  7    25 ms    19 ms    19 ms  196.44.0.75 
  8    47 ms    49 ms    49 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  9    35 ms    33 ms    35 ms  196.44.31.97 
 10    52 ms    51 ms    33 ms  196.30.1.53 
 11    59 ms    33 ms    35 ms  tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net [196.31.220.25] 
 12    35 ms    41 ms    39 ms  tengigabitethernet5-2.hr16.jnb6.za.mtnbusiness.net [196.31.63.206] 
 13    36 ms    39 ms    33 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 14    94 ms    39 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    22 ms    19 ms    19 ms  cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113] 
  3    11 ms    19 ms    19 ms  196.35.115.128 
  4    13 ms    19 ms    15 ms  168.209.6.12 
  5   170 ms   173 ms   169 ms  168.209.201.105 
  6   166 ms   169 ms   169 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  7   164 ms   159 ms   169 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
  8   154 ms   155 ms   171 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 55 seconds. (183.81 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 43 seconds. (184.20 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by Vodacom (Cape Town) [7.11 km]: 0.0 ms
Download: 1.59 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383484830.png
  
  
Test End Timestamp 
2014/03/20 14:15:47.84
 
savage said:
How many more people do you need to tell you *IT IS* being shaped? How many more people must tell you that your IPC capacity issues, *IS* affecting your business accounts?

I am paying for a 10mbps *business* account (this is the business uncapped feedback thread, right). Your support desk can't be BOTHERED to awnser support queries and we are waiting WEEKS, if not MONTHS for ignorant, unhelpful responces. *Everyday* between 7:30 and 8:00AM as you RIGHTFULLY stated when your IPC get's busy - *WE* suffer. Every day, during business hours *WE* get 50% of the capacity that we SHOULD be getting... Again, as you rightfully said, due to your IPC shortage.

You are not delivering on your guaranteed service. Can I break my guarantee on payment too, and start to only pay you 50% of the associated fees? I doubt that you'll be very happy when that happens, will you.

Your business accounts are GUARANTEED. We are not getting our guaranteed bandwidth. It really is as simple as that. Provide me with the service which I am paying you for please. If you can't, please issue me with credit to my account for your inability to deliver.
Click to expand...

Exactly this. And this applies to every capacity starved AH client in the South. So AH, stop trying to make out that these are individual issues affecting individuals and wasting their time with tracerts and other silly nonsense. You have a region-wide under-provisioned product for which people are paying premium prices. Sort it out already.
 
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