Afrihost Business Uncapped Feedback

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i.got~issues said:
Here some hoops I jumped through...

Afrihost Business
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    14 ms    17 ms    11 ms  41.181.201.94 
  3    19 ms    17 ms    19 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4  1134 ms  1352 ms    54 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  5    86 ms   150 ms   109 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  6    38 ms    39 ms    39 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  7    39 ms    37 ms    42 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221] 
  8    46 ms    38 ms    39 ms  196.30.1.39 
  9    50 ms    39 ms    49 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 10    43 ms    43 ms    39 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 11    37 ms    39 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 12    35 ms    41 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    21 ms    14 ms    14 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  3    12 ms    13 ms    29 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4    27 ms    29 ms    29 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    15 ms    18 ms     *     196.44.31.106 
  6   173 ms   155 ms   159 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   156 ms   215 ms   339 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   183 ms   156 ms   159 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   272 ms   282 ms   251 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   228 ms   167 ms   204 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 1:08 seconds. (149.21 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 59 seconds. (133.69 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by Telkom SA (SAIX) (Cape Town) [8.31 km]: 0.0 ms
Download: 1.08 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383533467.png
  
  
Test End Timestamp 
2014/03/20 14:42:40.99

Afrihost Free
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    93 ms   116 ms   102 ms  41.181.51.182 
  3    15 ms    20 ms    20 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4    15 ms    19 ms    16 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  5    14 ms    29 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  6    42 ms    39 ms    39 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  7    47 ms    37 ms    34 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221] 
  8    76 ms    66 ms    44 ms  196.31.220.10 
  9    41 ms    39 ms    59 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 10    39 ms    39 ms    39 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 11    38 ms    39 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 12    36 ms    39 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    11 ms    13 ms    19 ms  41.181.201.94 
  3    15 ms    11 ms    19 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4    15 ms    19 ms    19 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    23 ms    29 ms    29 ms  196.44.31.106 
  6   165 ms   159 ms   156 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   163 ms   159 ms   159 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   161 ms   159 ms   159 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   171 ms   163 ms   162 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   157 ms   159 ms   159 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 57 seconds. (177.10 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 46 seconds. (173.80 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by MWEB Connect (Cape Town) [5.54 km]: 0.0 ms
Download: 1.63 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383507985.png
  
  
Test End Timestamp 
2014/03/20 14:28:35.65

Mweb
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    16 ms    25 ms    24 ms  197-84-96-186.cpt.mweb.co.za [197.84.96.186] 
  3    14 ms    19 ms    15 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2] 
  4    22 ms    18 ms    21 ms  197-84-5-226.cpt.mweb.co.za [197.84.5.226] 
  5    21 ms    19 ms    19 ms  197-84-7-5.cpt.mweb.co.za [197.84.7.5] 
  6    15 ms    14 ms    16 ms  mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142] 
  7    18 ms    19 ms    17 ms  196.44.0.75 
  8    40 ms    33 ms    35 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  9    37 ms    33 ms    36 ms  196.44.31.97 
 10    40 ms    39 ms    39 ms  196.31.220.10 
 11    42 ms    39 ms    45 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21] 
 12    41 ms    50 ms    38 ms  tengigabitethernet5-1.hr16.jnb6.za.mtnbusiness.net [196.31.63.202] 
 13    52 ms    36 ms    39 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 14    37 ms    41 ms    37 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    16 ms    19 ms    11 ms  197-84-96-186.cpt.mweb.co.za [197.84.96.186] 
  3    12 ms    21 ms    15 ms  197-84-3-2.cpt.mweb.co.za [197.84.3.2] 
  4   163 ms   159 ms   159 ms  197-84-5-242.cpt.mweb.co.za [197.84.5.242] 
  5   160 ms   159 ms   159 ms  197-84-4-195.cpt.mweb.co.za [197.84.4.195] 
  6   159 ms   159 ms   169 ms  176.67.177.131 
  7   160 ms   159 ms   164 ms  176.67.177.133 
  8   162 ms   159 ms   163 ms  linx-gw2.thdo.ncuk.net [195.66.236.240] 
  9   162 ms   160 ms   165 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
 10   158 ms   168 ms   159 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 1:49 seconds. (93.52 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 1:08 seconds. (116.82 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by MWEB Connect (Cape Town) [8.58 km]: 0.0 ms
Download: 1.30 Mbit/s
Upload: 0.39 Mbit/s
Share results: http://www.speedtest.net/result/3383498323.png
  
  
Test End Timestamp 
2014/03/20 14:23:08.28

WebAfrica
Code: 
Local Tracert 

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    12 ms    17 ms    12 ms  cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125] 
  3    21 ms    19 ms    19 ms  196.35.115.136 
  4    13 ms    19 ms    12 ms  168.209.6.12 
  5    15 ms    19 ms    18 ms  168.209.2.130 
  6    17 ms    19 ms    17 ms  41-208-29-210.mtnns.net [41.208.29.210] 
  7    25 ms    19 ms    19 ms  196.44.0.75 
  8    47 ms    49 ms    49 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  9    35 ms    33 ms    35 ms  196.44.31.97 
 10    52 ms    51 ms    33 ms  196.30.1.53 
 11    59 ms    33 ms    35 ms  tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net [196.31.220.25] 
 12    35 ms    41 ms    39 ms  tengigabitethernet5-2.hr16.jnb6.za.mtnbusiness.net [196.31.63.206] 
 13    36 ms    39 ms    33 ms  vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 14    94 ms    39 ms    39 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1] 
  2    22 ms    19 ms    19 ms  cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113] 
  3    11 ms    19 ms    19 ms  196.35.115.128 
  4    13 ms    19 ms    15 ms  168.209.6.12 
  5   170 ms   173 ms   169 ms  168.209.201.105 
  6   166 ms   169 ms   169 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  7   164 ms   159 ms   169 ms  gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9] 
  8   154 ms   155 ms   171 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 55 seconds. (183.81 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 43 seconds. (184.20 KB/s)
  
  
Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above) 
Hosted by Vodacom (Cape Town) [7.11 km]: 0.0 ms
Download: 1.59 Mbit/s
Upload: 0.40 Mbit/s
Share results: http://www.speedtest.net/result/3383484830.png
  
  
Test End Timestamp 
2014/03/20 14:15:47.84
Click to expand...

Was there any other network activity run while doing these tests?
The first result is concerning seeing the high latency - but looking at our reporting we aren't able to replicate the high latency on our network.
Your exchange looks to be reporting some very inconsistent latencies :(
 
AfriGuy said:
Was there any other network activity run while doing these tests?
The first result is concerning seeing the high latency - but looking at our reporting we aren't able to replicate the high latency on our network.
Your exchange looks to be reporting some very inconsistent latencies :(
Click to expand...

TuneIn Radio playing InterwebzRadio - that is all.
Firewall and antivirus disabled.
Lan cable not wifi.

I have no problems on the Axxess or Mweb accounts, just shaped slow.
WebAfrica is perfect 24/7.
Afrihost is the anomaly.
 
i.got~issues said:
TuneIn Radio playing InterwebzRadio - that is all.
Firewall and antivirus disabled.
Lan cable not wifi.

I have no problems on the Axxess or Mweb accounts, just shaped slow.
WebAfrica is perfect 24/7.
Afrihost is the anomaly.
Click to expand...

Do you often see spikes up on the 4th hop?
 
i.got~issues said:
With pleasure ... any place in particular... or just to Afrihost ?

I could use your diagnostic tool if you like...
Click to expand...

Yeah our Network test would probably be ideal, thanks :)
Drop it all to me via PM and we can analyse the details a bit more.
 
Gatecrasher said:
Exactly this. And this applies to every capacity starved AH client in the South. So AH, stop trying to make out that these are individual issues affecting individuals and wasting their time with tracerts and other silly nonsense. You have a region-wide under-provisioned product for which people are paying premium prices. Sort it out already.
Click to expand...
They seem to deny the problem, then blame the line, the exchange etc deny it's happening to anyone else and then promise a lot that never appears. I believe they know very well that there's an issue but it would take a spend to put right.
 
Taranis said:
They seem to deny the problem, then blame the line, the exchange etc deny it's happening to anyone else and then promise a lot that never appears. I believe they know very well that there's an issue but it would take a spend to put right.
Click to expand...

I don't think we're intentionally pushing the blame anywhere, but we definitely want to investigate any possible slow downs that you guys see. We're aware of the shaping concerns for our standard Uncapped accounts but everything else is looking good on our end.
 
AfriGuy said:
Additional capacity in the South should be coming online soon.
Click to expand...

AfriGuy said:
We're waiting final confirmations on this, in the past the wait hasn't been too long. I'll update once I have a clearer date line.
Click to expand...

AfriGuy said:
I don't think we're intentionally pushing the blame anywhere, but we definitely want to investigate any possible slow downs that you guys see. We're aware of the shaping concerns for our standard Uncapped accounts but everything else is looking good on our end.
Click to expand...

So how do these statements tie up?
 
Gatecrasher said:
So how do these statements tie up?
Click to expand...

The additional capacity should help ease up the shaping. Saying that, there may still be shaping applied during peak times but it should ease off much quicker during the evenings.

While additional capacity always makes the overall experience better, we aren't seeing degradation of service.
 
AfriGuy said:
The additional capacity should help ease up the shaping. Saying that, there may still be shaping applied during peak times but it should ease off much quicker during the evenings.
Click to expand...

These are business accounts. There should be zero shaping. So the slow down is a capacity issue. Too many clients battling for a limit resource.

While additional capacity always makes the overall experience better, we aren't seeing degradation of service.
Click to expand...

Well, I beg to differ. There is more than enough evidence in this thread to prove to you that the business uncapped products are definitely experiencing a degradation of service in the South.

I would get far more comfort if you acknowledged this fact, posted an acknowledgement on your network status, and gave some details on how and when you intend to fix it.
 
Gatecrasher said:
These are business accounts. There should be zero shaping. So the slow down is a capacity issue. Too many clients battling for a limit resource.



Well, I beg to differ. There is more than enough evidence in this thread to prove to you that the business uncapped products are definitely experiencing a degradation of service in the South.

I would get far more comfort if you acknowledged this fact, posted an acknowledgement on your network status, and gave some details on how and when you intend to fix it.
Click to expand...

We've run a fair amount of testing on our Business accounts in Cape Town and can't seem to replicate a lot of the slow down issues - now this is not to say that you guys are making this up, but in order to come to a resolution on this we need to look at all of the data individually before we look at the overall situation.
 
i.got~issues said:
With pleasure ... any place in particular... or just to Afrihost ?

I could use your diagnostic tool if you like...
Click to expand...

Their network tool is engineered to produce timeouts (IMO) so they have something to blame other than their puny network.
 
wingnut771 said:
Their network tool is engineered to produce timeouts (IMO) so they have something to blame other than their puny network.
Click to expand...

Do you have proof to back this up?
The network tool is really simple, it runs commands. If you can engineer an OS command to induce ICMP timeouts let me know. If not, rather keep your opinions to yourself please.
 
Hi,

So please tell me afriguy, are we now getting shaped on these business accounts ? I reached 50 gigs of data and now i cant download anything. With another ISP its working 100%. so ??
 
AfriGuy said:
Do you have proof to back this up?
The network tool is really simple, it runs commands. If you can engineer an OS command to induce ICMP timeouts let me know. If not, rather keep your opinions to yourself please.
Click to expand...

My own data.

All manual (from the command prompt) tests I've ever done on my line since 2009 have been perfect.

I use your tool and I get timeouts all over the place.

I've raised this many times before to make you aware of the problem but you say it works fine your side, and yet, 99% of results from the tool posted in these forums from various people have timeouts in them.
 
overdriveza said:
Hi,

So please tell me afriguy, are we now getting shaped on these business accounts ? I reached 50 gigs of data and now i cant download anything. With another ISP its working 100%. so ??
Click to expand...

We definitely aren't shaping our Business accounts :)
Please drop me a PM with your account info - I'll take a look see if anything is up on the account.
 
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