Afrihost Business Uncapped Feedback

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i.got~issues said:
Perhaps not... but I do recall this being quite boldly stated at the signup stage, that it was land-line locked.

These account should also be restricted to 1 concurrent connection;

View attachment 109872

This does not appear to be the case as either.
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That's quite alarming. I mean if people are sharing their business accounts with everyone at the bowling club, the church social, the masonic lodge and the local shebeen, its no wonder there is no capacity available.
 
Gatecrasher said:
That's quite alarming. I mean if people are sharing their business accounts with everyone at the bowling club, the church social, the masonic lodge and the local shebeen, its no wonder there is no capacity available.
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Indeed... Very interesting to see how this cookie is crumbling, and yes, no wonder there's no capacity. Again raises questions in my mind about Afrihost though - why are things like this not being monitored? It's trivial to pick things like this up from AAA accounting data.
 
Has anyone bothered to report this?

savage said:
Indeed... Very interesting to see how this cookie is crumbling, and yes, no wonder there's no capacity. Again raises questions in my mind about Afrihost though - why are things like this not being monitored? It's trivial to pick things like this up from AAA accounting data.
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My internet is basically dead. I'm lucky I can even post this message. Cannot browse any website. Speedtest not loading, FNB online banking not working. Nothing works with this useless piece of garbage! And yet I'm paying R700 for this rubbish. Does anyone know gians email? Is it [email protected]? I am seriously considering sending Gian an email with an invoice attached to reimburse me on having to buy a capped account to use because his company is useless as well as demand that afrigoat refund me 1 month.
 
Looney said:
My internet is basically dead. I'm lucky I can even post this message. Cannot browse any website. Speedtest not loading, FNB online banking not working. Nothing works with this useless piece of garbage! And yet I'm paying R700 for this rubbish. Does anyone know gians email? Is it [email protected]? I am seriously considering sending Gian an email with an invoice attached to reimburse me on having to buy a capped account to use because his company is useless as well as demand that afrigoat refund me 1 month.
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Sorry to say this guys, but there is no point in continuously complaining, seriously -_-. There's nothing locking you into a contract, if you don't like it.... Leave? Simple. If you say you've been getting sub-standard levels of service, leave? Why stay and complain about it? Also - bashing the reps and the company won't solve anything, in fact it just makes the situation worse.

And don't say you can't now because the month has already been paid for, you could've cancelled last month. No point paying for a service, knowing it's flawed, and then wanting your money back. Just remember, although the grass may be greener on the other side now, we are approaching winter.

And to some other users, if you need a static ip, go to Axxess? They too provide static IP's.

EDIT: And yes. I know you can say Afrihost made some bad business decisions. However they believed it wouldn't impact the network. Maybe they were wrong, yes. However, no point continuously complaining about it.
 
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AfriGuy said:
I truly believe that waiting for the additional capacity is the best bet here. I know it's taking it's time, but it'll be here. We always come out of these situations a stronger ISP.
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Maybe stronger financially, in the short term, for having sold capacity that don't actually have.

But in the longer term, the reputational damage will not have been worth it.
 
Zertop said:
Sorry to say this guys, but there is no point in continuously complaining, seriously -_-. There's nothing locking you into a contract, if you don't like it.... Leave? Simple. If you say you've been getting sub-standard levels of service, leave? Why stay and complain about it? Also - bashing the reps and the company won't solve anything, in fact it just makes the situation worse.

And don't say you can't now because the month has already been paid for, you could've cancelled last month. No point paying for a service, knowing it's flawed, and then wanting your money back. Just remember, although the grass may be greener on the other side now, we are approaching winter.

And to some other users, if you need a static ip, go to Axxess? They too provide static IP's.

EDIT: And yes. I know you can say Afrihost made some bad business decisions. However they believed it wouldn't impact the network. Maybe they were wrong, yes. However, no point continuously complaining about it.
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LOLWUT?!?!?!
Sorry maybe they where wrong???? THEY WHERE MOST DEFINITELY WRONG.
 
Zertop said:
EDIT: And yes. I know you can say Afrihost made some bad business decisions. However they believed it wouldn't impact the network. Maybe they were wrong, yes. However, no point continuously complaining about it.
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And are you a business client paying a premium for a degraded service? Oh, no, that's right you're not.

There is every reason to continuously complain about it. People should receive the service they pay for. Otherwise service providers get away with ripping off their customers. And there is enough of that already in this country. Complaining about shoddy, overpriced or poor service is why this entire website came into being. And the purpose of this forum and this thread is EXACTLY to complain to an ISP when their service fails to live up to its billing.

It might be that there is nothing to be done until the new capacity comes online, but the more complaints and discontent about this huge blunder in network management, the less likely Afrihost will repeat this farcical performance in future.
 
Gatecrasher said:
That's quite alarming. I mean if people are sharing their business accounts with everyone at the bowling club, the church social, the masonic lodge and the local shebeen, its no wonder there is no capacity available.
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Just for this record, I was not sharing. It was a test to see if PP had the same issues as I.
I initially thought that there was no way he could log in with my account, he said it would work.

I ate humble pie.

He then said that we could both be online at the same time, from different locations, with my account.
Again "nonono, not possible" I replied.

I ate a portion of crow when I saw that he was in fact correct, again.

I declined any suggestions to post my humble pie and crow servings in the "What is for supper" thread, he did offer a recipe or two for this tho'.

I declined.

It does in fact show in the AH client zone, all the connections, dates and data against each telephone number using the account, so easy for a client to monitor.
 
Gatecrasher said:
And are you a business client paying a premium for a degraded service? Oh, no, that's right you're not.

There is every reason to continuously complain about it. People should receive the service they pay for. Otherwise service providers get away with ripping off their customers. And there is enough of that already in this country. Complaining about shoddy, overpriced or poor service is why this entire website came into being. And the purpose of this forum and this thread is EXACTLY to complain to an ISP when their service fails to live up to its billing.

It might be that there is nothing to be done until the new capacity comes online, but the more complaints and discontent about this huge blunder in network management, the less likely Afrihost will repeat this farcical performance in future.
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Yes but remember, complaining is fine. Just complaining again, and again, and again, and again, and again about the same thing isnt. If people are paying for a degraded service, and don't like it - surely its better for them to leave than experience a bad connection, no?
 
i.got~issues said:
Just for this record, I was not sharing. It was a test to see if PP had the same issues as I.
I initially thought that there was no way he could log in with my account, he said it would work.

I ate humble pie.

He then said that we could both be online at the same time, from different locations, with my account.
Again "nonono, not possible" I replied.

I ate a portion of crow when I saw that he was in fact correct, again.

I declined any suggestions to post my humble pie and crow servings in the "What is for supper" thread, he did offer a recipe or two for this tho'.

I declined.

It does in fact show in the AH client zone, all the connections, dates and data against each telephone number using the account, so easy for a client to monitor.
Click to expand...

Were the two lines contending for the 10mb? 50/50? 10mbx2?
 
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