Afrihost Business Uncapped Feedback

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Yes its a very intresting point you bring up. Internet tends to get as good as its 'working' as to the level that you pay for. You don't ever think, wow how awesome is the service I am receiving when there aren't problems. Who knows why :) I am really looking forward to using your capped products once the IPC is sorted. I think my requirements have changed as well and with the nice drops in capped data, I dont need uncapped anymore. Hope the 10Gbps upgrade to each IPC with be visible. :)

Is the 10th of April still the date marked or might there be some play on this?


AfriMan said:
We definitely don't expect clients to be quiet, and we welcome these conversations that I believe bring us closer to our clients in the end. It's not all about good times and then everyone goes home after the party. We believe that even the bad times, that we get through together, make us stronger in a partnership.

Most of the time most people never think about their broadband, and yet it's so important. When you get into your car to drive to work, you look at the condition, the paint job, does it still compare with the latest models, does it still WOW you.

By comparison, we only think about our broadband when it isn't working, and it's not always natural to say to yourself "I'm on the internet, I'm on internet banking, I'm gaming, I'm watching Netflix" and somehow tie that back to a product that works well. So we do expect that most of the time comments and posts will be about what doesn't work, rather than what does.

But truly appreciate your understanding and your faith in us. I do believe we'll get there, and it's only through your continued support.
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In the last three days I've seen a big drop in throughput on Youtube and Netflix streaming and quite a bit of lag for several sites. I'm pretty confident that it's capacity-related, but I'll hold off on complaining until the 10th. Most Youtube vids now swap between 240p and 360p while 480p buffers every five seconds and 720p doesn't buffer at all. Switching between UnoDNS, Afrihost and Google DNS servers doesn't help. Netflix also constantly buffers and speed tests from PSN show DL speeds as low as 1.1Mb/s.
 
NAG - Wesley said:
In the last three days I've seen a big drop in throughput on Youtube and Netflix streaming and quite a bit of lag for several sites. I'm pretty confident that it's capacity-related, but I'll hold off on complaining until the 10th. Most Youtube vids now swap between 240p and 360p while 480p buffers every five seconds and 720p doesn't buffer at all. Switching between UnoDNS, Afrihost and Google DNS servers doesn't help. Netflix also constantly buffers and speed tests from PSN show DL speeds as low as 1.1Mb/s.
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Yea, it seems quite a few users are having trouble :/ Pings normal?
 
AfriMan said:
If you honestly believe that we're ripping you off to make an extra buck - then we've done something wrong in communicating our core values as a company.
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My comment wasn't specific to Afrihost. It was about the benefits of complaining to service suppliers in general, rather than meekly accepting poor or under-performing service. If I thought you were ripping me off, I wouldn't still be here.
 
Wackyza said:
Yes its a very intresting point you bring up. Internet tends to get as good as its 'working' as to the level that you pay for. You don't ever think, wow how awesome is the service I am receiving when there aren't problems. Who knows why :) I am really looking forward to using your capped products once the IPC is sorted. I think my requirements have changed as well and with the nice drops in capped data, I dont need uncapped anymore. Hope the 10Gbps upgrade to each IPC with be visible. :)

Is the 10th of April still the date marked or might there be some play on this?
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Yes, the 10th is the date were working with, until we hear differently from Telkom. We're hoping that there's a chance they may deliver earlier if that's even possible. We're all ready on our side to go live.
 
Gatecrasher said:
My comment wasn't specific to Afrihost. It was about the benefits of complaining to service suppliers in general, rather than meekly accepting poor or under-performing service. If I thought you were ripping me off, I wouldn't still be here.
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I totally understand that. I'm just saying that part of our job is also to have the kind of open and transparent conversations with our clients that reassure them that they are with a company that reflects those values in everything they do, and is a company that is worthy of their (your) trust.
 
Afriman, are there problems currently? The past few days have been pretty bad. I've been trying to stream the BUILD2014 videos and they constantly buffer.

Then today Xbox music isn't working at all, so I went to their status page: http://support.xbox.com/en-US/xbox-live-status and it just timesout.
I've confirmed with a few friends on other ISP's that the page works.
 
roguemat said:
Afriman, are there problems currently? The past few days have been pretty bad. I've been trying to stream the BUILD2014 videos and they constantly buffer.

Then today Xbox music isn't working at all, so I went to their status page: http://support.xbox.com/en-US/xbox-live-status and it just timesout.
I've confirmed with a few friends on other ISP's that the page works.
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I can access it. What DNS are you using?
 
Zertop said:
Yea, it seems quite a few users are having trouble :/ Pings normal?
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Pings are fine as always and everything's useable, it's just clear that the network is struggling. The extra capacity can't come soon enough, especially for the loyal souls who haven't yet departed from Telkom Internet. They're the ones suffering the most.
 
Is this a congested exchanged or a ISP problem?

7VAMf.png
 
Rickster said:
Is this a congested exchanged or a ISP problem?

7VAMf.png
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If you're in the Southern Region, lack of throughput will most likely be due to IPC capacity constraints, and will disappear if you try another ISP. Elsewhere its more likely to be exchange congestion and you will get similar performance with other ISPs.

For me the IPC impact hasn't been too bad the past few days. It was much worse last month. But there are still times when streams buffer. Its not so bad that I feel the need to do anything other than wait it out... until the new capacity comes online.
 
absynth said:
I just saw that that too.The network is not handling.Our accounts are running at less than half capacity.

I guess we the premium price payers are getting it good and hard up the pooper.
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I'm getting the worth for my premium price. So can't be all of network...
 
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