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Question of the Day: How much money are you willing to pay for a smartphone?
Afrihost Business Uncapped Feedback
- Thread starter Lino
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Listening is a two way street. Making demands and insulting the people you want to assist you doesn't build relationships, it destroys them.
But you are not assisting, you are saying wait it out... how is that assisting people?
I've given you all the information I have. What I'm getting in return are insults and sarcastic rhetoric. I don't think we're going to get anywhere like this - I think it's only hurting your cause, to be honest.
Look, I think both AfriMan and myself have done our absolute best here. We've been extremely transparent however attacking us personally isn't called for.
We have discussed absolutely everything we can here - this is all the info we have. By throwing around insults is not going to bring the capacity live, allocate a credit on your account or change how we do business I'm afraid.
I know it's hard to swallow, but you need to understand that we're here to help and take in what we have to say. By no means have to agree with it or like it - but what's been said is where we're at.
How was this an insult?
cortexenslaver
Senior Member
I think the long and the short is as follows:
If you buy a Ferrari, pay all that money for it, it is bought and sold on the premise that it is a premium product - that's why it costs so much... Now, if that Ferrari all of a sudden can't seem to get above 80km/h, I think you would be quite upset? If you took it to the dealership, asked them to fix it, and was told, "That's how it is, live with it... or give it time, it will get better" - what would you say? Would you want your money back? Would you want a discount for a partially working vehicle? Or, would you just settle, because hey, "IT'S A FERRARI"?
I only bring up this analogy because there seems to be an ongoing trend of this in South Africa at the moment. I have a new vehicle, that I bought due to the spec and look advertised. I have had it for 2 years and it runs like crap, also chews almost twice the petrol it should - and I have been told to live with it... that's how it is. Am I meant to do the same with my 10MB Business Uncapped account????? :wtf:
If you buy a Ferrari, pay all that money for it, it is bought and sold on the premise that it is a premium product - that's why it costs so much... Now, if that Ferrari all of a sudden can't seem to get above 80km/h, I think you would be quite upset? If you took it to the dealership, asked them to fix it, and was told, "That's how it is, live with it... or give it time, it will get better" - what would you say? Would you want your money back? Would you want a discount for a partially working vehicle? Or, would you just settle, because hey, "IT'S A FERRARI"?
I only bring up this analogy because there seems to be an ongoing trend of this in South Africa at the moment. I have a new vehicle, that I bought due to the spec and look advertised. I have had it for 2 years and it runs like crap, also chews almost twice the petrol it should - and I have been told to live with it... that's how it is. Am I meant to do the same with my 10MB Business Uncapped account????? :wtf:
I get the client side as i dont think telling clients over and over to wait is fair either. Yes hurling insults is not cool i agree but its a catch 22. Its a sad tugg of war this. Afrihost is not willing to budge on compensation or getting 3rd party vendors involved and clients arent willing to stop complaining about the service they are paying for. I feel for both parties. However clients come first in business. I really feel for you in this Afriman but this is business i guess.
A few members have thrown around insults, lets not beat around the bush. I think we're all mature enough to move on from this and have productive conversations moving forward.
What would you suggest as an alternative? I've asked that question a few times, but no-one is willing to answer. You're saying we're not doing what we should be doing, so please make a constructive suggestion rather than simply venting.
I get that you and certain other people on this thread are frustrated - I think everyone gets it. But I'm not seeing how you propose that we do things differently that will actually make an impact on the issues you are raising.
Compensate people to make them feel loved.
sand_man
Honorary Master
I would have thought the solution were quite simple. Cancel and move.
How many times have we addressed this though? On top of this, a refund is not going to bring the capacity up.
As AfriMan and myself have mentioned here, on numerous occasions - a refund is a Management decision.
Necuno
Court Jester
- Joined
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It wont, but it will help me pay for the other account I have had to buy
I think when our network is upgraded, people will get the service they expect. I thought that was your main issue.
And managements decision was not to refund clients and keep as many clients as possible throughout the drought. Not a good decision in my opinion.
sand_man
Honorary Master
A) They been touting this extra capacity since January. The 'stick it out' ship has sailed.
B) Only option IMHO.
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