Afrihost Business Uncapped Feedback

[AfriMan]

AfriPeeps
Do you route people through IPC based on location, or demand ?

We route through IPC by region, not by demand at all. It would be very complex to route by demand, ultimately probably would be inefficient to try to be that responsive

 

[HapticSimian]

Definitely not a switch being thrown on our side, but remember that this is a trend across tens of thousands of users. It's possible that everyone gets the same idea more or less at the same time (i.e. stop surfing the net and go to bed) and it may seem pretty dramatic. We see the same dramatic upsurge at 8am everyday.

Yeah, look... I'm happy to leave the anomaly of last night as unexplained so long as it doesn't repeat, but you forget that I've been on Afrihost's network throughout the MTN switch and subsequent IPC issues; I know what contention and overstretched capacity looks like. This wasn't it. I was also not the only one reporting less than stellar performance at the same time.

We'll see what tonight looks like.

 

[Wackyza]

I am sorry to sound cynical but don't you think its a bit past the stage of :

best it wait for the IPC upgrade to come through

I somehow am still rooting for you guys and still using your network but I feel the constant promise of IPC which turns into half or quater deliveries is getting old.

I've seen that 10pm is when demand seems to dramatically taper off. If we can't test further, I think the best it wait for the IPC upgrade to come through, and I suspect these symptoms will disappear.

As far as I know the IP is assigned to you by the local Telkom BRAS from the range that've available for that region, and we then authenticate against the username and the IP.

 

[killerbyte]

I just tested my Business Uncapped and 1GB capped account, directly after each other and here are the results for the tests:

Business Uncapped - http://www.speedtest.net/my-result/3557250641

1GB Capped - http://www.speedtest.net/my-result/3557243224

As you can see its hardly great for a 2meg account/account. I can't understand how the capped account is only getting 512K speeds and the uncapped account is getting 1meg speeds.
I have sent all these details to Afriman but I thought it would be of interest to the rest of you. Needless to say I am not happy with the performance of my line. Does anyone know of another ISP with a free account that I can test my line with?

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=29 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=37 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=37 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=26 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=211 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=232 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=228 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=218 ms



Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.3.1 20 ms 34 ms 32 ms
3 196.44.0.1 63 ms
41.181.178.6 29 ms
196.44.31.9 22 ms
4 196.44.31.9 30 ms 24 ms 71 ms
5 41.181.165.1 25 ms 24 ms
196.30.42.1 33 ms
6 196.44.31.9 38 ms 27 ms
197.242.144.1 35 ms
7 196.30.1.5 49 ms 88 ms
8 196.31.63.2 33 ms
196.31.220.2 35 ms
9 196.30.42.1 23 ms
196.31.63.2 48 ms
10 197.242.144.1 36 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 2 ms 1 ms
2 105.236.3.1 30 ms 22 ms 31 ms
3 41.181.178.6 34 ms 22 ms
196.44.0.1 40 ms
4 196.44.31.9 25 ms 63 ms
196.44.0.1 22 ms
5 41.181.165.1 48 ms 30 ms
196.44.31.9 61 ms
6 72.14.194.7 55 ms
41.181.165.1 23 ms
7 8.8.8.8 208 ms



DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.67.106
Name: www.google.com
Address: 173.194.67.147
Name: www.google.com
Address: 173.194.67.104
Name: www.google.com
Address: 173.194.67.103
Name: www.google.com
Address: 173.194.67.105
Name: www.google.com
Address: 173.194.67.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[D3athR3aver]

Hello everyone!

I have signed up for a 2Mbps Business Uncapped DSL account yesterday, and I am also an avid League of Legends player.
I have noticed that during business hours I have a ping of 207/208 while playing League of Legends, but after business hours, this ping rises to an unplayable 700. The same happens with downloads - during the day I am able to download at full speeds, but during the evening I receive no more than 100kbps.

I chose to sign up for an Afrihost Business account because it is advertised as unshaped and unmetered (I had a ton of problems with shaping/throttling from other ISPs). However, from my initial experience, it appears that this is not the case.

http://www.speedtest.net/my-result/3557426842 - 2Mbps

Is dropping speeds after business hours a common problem with the Afrihost Business accounts, and if not, can anyone please make some suggestions as to what I can try to speed up my line after business hours. Ideally, I would like a line that runs on full speed 24/7, as this is what I believe I pay for.

Thanks for any help!

 

[sybertiger]

its usually full speed all the time but for the past 2weeks or so it gotten down hill due to IPC probs in the north and south,the north gotten a upgrade so its better
but us in the Cape aria stil have slow/unstable speed when the demand gets higher usually around 8-11pm

 

[Redtooth]

Are you having problems with your general latency, or just on Diablo?

In general hey, worst to EU servers..

Some tests I've run: (2MB Business account)

http://speedtest.ookla.com/result/2622972125.png

http://speedtest.ookla.com/result/2622972826.png


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 RedBox.Home [10.0.0.5]
1 10.0.0.2
2 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
3 41.181.221.218
4 rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
6 jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
9 am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
10 xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
11 vl-3602-ve-226.csw2.Amsterdam1.Level3.net [4.69.162.149]
12 ae-2-52.edge6.Amsterdam1.Level3.net [4.69.139.172]
13 4.68.111.178
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RedBox.Home [10.0.0.5]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.2
9/ 100 = 9% |
2 34ms 16/ 100 = 16% 7/ 100 = 7% 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
0/ 100 = 0% |
3 35ms 13/ 100 = 13% 4/ 100 = 4% 41.181.221.218
0/ 100 = 0% |
4 37ms 14/ 100 = 14% 5/ 100 = 5% rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
0/ 100 = 0% |
5 33ms 16/ 100 = 16% 7/ 100 = 7% xp-dca-1.za--xp-cr-1.za-a.mtnns.net [196.44.0.155]
0/ 100 = 0% |
6 37ms 9/ 100 = 9% 0/ 100 = 0% jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
1/ 100 = 1% |
7 236ms 18/ 100 = 18% 8/ 100 = 8% ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
0/ 100 = 0% |
8 235ms 10/ 100 = 10% 0/ 100 = 0% am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
1/ 100 = 1% |
9 226ms 11/ 100 = 11% 0/ 100 = 0% am-tpr-1.nl--am-cr-1.nl-a.mtn.net[209.212.111.141]
89/ 100 = 89% |
10 --- 100/ 100 =100% 0/ 100 = 0% xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% vl-3602-ve-226.csw2.Amsterdam1.Level3.net [4.69.162.149]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% ae-2-52.edge6.Amsterdam1.Level3.net [4.69.139.172]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 4.68.111.178

Trace complete.

 

[Kwerty]

Hello everyone!

I have signed up for a 2Mbps Business Uncapped DSL account yesterday, and I am also an avid League of Legends player.
I have noticed that during business hours I have a ping of 207/208 while playing League of Legends, but after business hours, this ping rises to an unplayable 700. The same happens with downloads - during the day I am able to download at full speeds, but during the evening I receive no more than 100kbps.

I chose to sign up for an Afrihost Business account because it is advertised as unshaped and unmetered (I had a ton of problems with shaping/throttling from other ISPs). However, from my initial experience, it appears that this is not the case.

http://www.speedtest.net/my-result/3557426842 - 2Mbps

Is dropping speeds after business hours a common problem with the Afrihost Business accounts, and if not, can anyone please make some suggestions as to what I can try to speed up my line after business hours. Ideally, I would like a line that runs on full speed 24/7, as this is what I believe I pay for.

Thanks for any help!

Barring the last two day, it usually runs 100% for me. I occasionally play Dota 2 and my ping ranges from 200 to 250.

You should run a traceroute to www.afrihost.com when you are getting bad pings to see if the problem is with AH or with your actual line.

Speeds are fine for me tonight

 

[AfriMan]

I just tested my Business Uncapped and 1GB capped account, directly after each other and here are the results for the tests:

Business Uncapped - http://www.speedtest.net/my-result/3557250641

1GB Capped - http://www.speedtest.net/my-result/3557243224

As you can see its hardly great for a 2meg account/account. I can't understand how the capped account is only getting 512K speeds and the uncapped account is getting 1meg speeds.
I have sent all these details to Afriman but I thought it would be of interest to the rest of you. Needless to say I am not happy with the performance of my line. Does anyone know of another ISP with a free account that I can test my line with?

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=29 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=37 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=37 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=26 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=211 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=232 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=228 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=218 ms



Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.3.1 20 ms 34 ms 32 ms
3 196.44.0.1 63 ms
41.181.178.6 29 ms
196.44.31.9 22 ms
4 196.44.31.9 30 ms 24 ms 71 ms
5 41.181.165.1 25 ms 24 ms
196.30.42.1 33 ms
6 196.44.31.9 38 ms 27 ms
197.242.144.1 35 ms
7 196.30.1.5 49 ms 88 ms
8 196.31.63.2 33 ms
196.31.220.2 35 ms
9 196.30.42.1 23 ms
196.31.63.2 48 ms
10 197.242.144.1 36 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 2 ms 1 ms
2 105.236.3.1 30 ms 22 ms 31 ms
3 41.181.178.6 34 ms 22 ms
196.44.0.1 40 ms
4 196.44.31.9 25 ms 63 ms
196.44.0.1 22 ms
5 41.181.165.1 48 ms 30 ms
196.44.31.9 61 ms
6 72.14.194.7 55 ms
41.181.165.1 23 ms
7 8.8.8.8 208 ms



DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.67.106
Name: www.google.com
Address: 173.194.67.147
Name: www.google.com
Address: 173.194.67.104
Name: www.google.com
Address: 173.194.67.103
Name: www.google.com
Address: 173.194.67.105
Name: www.google.com
Address: 173.194.67.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

This looks to me like you've got some intermittent congestion or a line fault - causing your second hop to be higher than it should be. It means you'll get unreliable, intermittent results, whether you change accounts or not. We are going to be contacting you shortly to test further and confirm

 

[AfriMan]

Hello everyone!

I have signed up for a 2Mbps Business Uncapped DSL account yesterday, and I am also an avid League of Legends player.
I have noticed that during business hours I have a ping of 207/208 while playing League of Legends, but after business hours, this ping rises to an unplayable 700. The same happens with downloads - during the day I am able to download at full speeds, but during the evening I receive no more than 100kbps.

I chose to sign up for an Afrihost Business account because it is advertised as unshaped and unmetered (I had a ton of problems with shaping/throttling from other ISPs). However, from my initial experience, it appears that this is not the case.

http://www.speedtest.net/my-result/3557426842 - 2Mbps

Is dropping speeds after business hours a common problem with the Afrihost Business accounts, and if not, can anyone please make some suggestions as to what I can try to speed up my line after business hours. Ideally, I would like a line that runs on full speed 24/7, as this is what I believe I pay for.

Thanks for any help!

I'm sorry to hear that you're getting such a poor experience. We'd need to establish whether the latency you're seeing is general or only in-game. I'm not seeing generally high latency anywhere on the network, so it depends on what we'll see on more thorough tests. Running our Network Test App when things are not so great will tell us where additional latency could be coming from. Also, check the LOL forums to see if you can identify the server IP you are likely to be connected to and run some traces specifically to those IPs so we can analyse the routing and latency.

 

[AfriMan]

Hey Guys

This has just gone up on the website - so please be aware.

 

[AfriMan]

Update - maintenance has been moved to 17h00

 

[bullzeye.za]

Update - maintenance has been moved to 17h00

For your client's convenience? Which business clients would prefer to struggle from 17h to 21h instead of 22h onward?

Was wondering my my youtube refused to work

 

[Census]

Afrihost with all their honesty just forced me to "un-cancel" my account.

 

[D3athR3aver]

I'm sorry to hear that you're getting such a poor experience. We'd need to establish whether the latency you're seeing is general or only in-game. I'm not seeing generally high latency anywhere on the network, so it depends on what we'll see on more thorough tests. Running our Network Test App when things are not so great will tell us where additional latency could be coming from. Also, check the LOL forums to see if you can identify the server IP you are likely to be connected to and run some traces specifically to those IPs so we can analyse the routing and latency.

AfriMan, I conducted two Network Tests today, one during business hours and one just now (07:28 PM).
Here are the results of the tests:

During business hours
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=16 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=14 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=14 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=199 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=198 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=198 ms



Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms 1 ms
2 105.236.3.1 9 ms 9 ms
41.181.178.7 14 ms
3 41.181.178.7 14 ms 15 ms
196.44.0.1 14 ms
4 196.44.0.1 17 ms 14 ms
196.44.31.9 14 ms
5 196.44.31.9 15 ms 14 ms
41.181.165.1 13 ms
6 41.181.165.1 14 ms 16 ms
196.44.31.9 16 ms
7 196.44.31.9 15 ms 16 ms
196.31.220.6 17 ms
8 196.31.220.6 16 ms 16 ms
196.31.220.2 16 ms
9 196.31.220.2 16 ms 16 ms
196.31.63.2 16 ms
10 196.31.63.2 16 ms 28 ms
197.242.144.1 15 ms
11 196.30.42.1 15 ms 15 ms
12 197.242.144.1 16 ms 14 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms 1 ms 1 ms
2 105.236.3.1 11 ms 9 ms 9 ms
3 41.181.178.8 14 ms 15 ms 22 ms
4 196.44.0.1 15 ms 15 ms 14 ms
5 196.44.31.9 16 ms 14 ms 16 ms
6 41.181.165.1 12 ms 14 ms 73 ms
7 72.14.194.7 20 ms 17 ms 19 ms
8 66.249.95.8 195 ms 243 ms
Request timed out *
9 Request timed out * *
10 8.8.8.8 198 ms



DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.41.82
Name: www.google.com
Address: 173.194.41.83
Name: www.google.com
Address: 173.194.41.80
Name: www.google.com
Address: 173.194.41.84
Name: www.google.com
Address: 173.194.41.81


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Just now (07:28 PM)
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=14 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=16 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=20 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=18 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=16 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=200 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=239 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms
2 105.236.3.1 19 ms 10 ms
3 41.181.178.8 12 ms 19 ms
4 41.181.165.1 12 ms
196.44.0.1 18 ms
5 196.44.31.9 13 ms 12 ms
6 196.30.1.5 14 ms
41.181.165.1 12 ms
7 196.31.220.2 21 ms
196.30.1.5 14 ms
8 196.31.63.2 13 ms
196.31.220.2 15 ms
9 196.30.42.1 14 ms
196.31.63.2 91 ms
10 197.242.144.1 15 ms
196.30.42.1 12 ms
11 197.242.144.1 18 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms
2 41.181.178.5 46 ms
3 196.44.0.1 12 ms
4 196.44.31.9 12 ms
5 41.181.165.1 12 ms
6 72.14.194.7 18 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.146
Name: www.google.com
Address: 173.194.34.145
Name: www.google.com
Address: 173.194.34.147
Name: www.google.com
Address: 173.194.34.144
Name: www.google.com
Address: 173.194.34.148


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

It appears that, for the time being, my League of Legends ping is also operating at a stable 225 (which I can live with ) I hope this continues to be the case, but if not, I will conduct some more tests and post them here.

http://www.speedtest.net/my-result/3559591102 - 2Mbps

 

[AfriMan]

For your client's convenience? Which business clients would prefer to struggle from 17h to 21h instead of 22h onward?

Was wondering my my youtube refused to work

Probably clients who were unhappy about missing World Cup action due to latency or slow throughput. We didn't actually see any adverse effects generally on the network though - all services were reporting normally to my knowledge

 

[AfriMan]

Afrihost with all their honesty just forced me to "un-cancel" my account.

I think that's just about the best compliment any forum rep could ask for. Really glad you've changed your mind

 

[D3athR3aver]

It seems that my network is on the fritz again tonight. Here are the results of my Network Test which I just ran (07:14 PM)

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=461 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=474 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=429 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=429 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=451 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=752 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=675 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 7 ms
2 Request timed out *
3 Request timed out *


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms
2 Request timed out *
3 Request timed out *
4 Request timed out *
5 Request timed out *
6 Request timed out *
7 Request timed out *
8 Request timed out *
9 Request timed out *
10 Request timed out *
11 Request timed out *
12 Request timed out *
13 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.178
Name: www.google.com
Address: 173.194.34.179
Name: www.google.com
Address: 173.194.34.180
Name: www.google.com
Address: 173.194.34.176
Name: www.google.com
Address: 173.194.34.177


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

http://www.speedtest.net/my-result/3561621931 - 2Mbps

 

[killerbyte]

This looks to me like you've got some intermittent congestion or a line fault - causing your second hop to be higher than it should be. It means you'll get unreliable, intermittent results, whether you change accounts or not. We are going to be contacting you shortly to test further and confirm

Your critical care guys have contacted me and hopefully we can get this resolved ASAP.

 

[juBa]

Ive also been having extremely high pings to the EUW LoL server since last night. It averages around 450. 4mb business account.

It was 100% in the day and just went mental in the evening. I tested again this morning and its still high. Hopefully they can sort it out soon.

Only reason I got an afrihost business account is because I use to have a capped 10gig account with them and every time my other ISP had lag issues i just changed to the capped afrihost account and it was like magic, no lag, ever. period. Since I moved to the uncapped business account the magic was partially lost.