Afrihost Business Uncapped Feedback

[AfriMan]

Yeah also tried to respond to a message he sent me. Afriman, your's a busy man

AfriMan has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

I should get a beer for every PM I answer. At least my answers will get more interesting as the day goes on

 

[HapticSimian]

So, international's nice and poked this side... Just about cracking 25% line speed, even on OOKLA's useless speed tests...

Line is fine. Local isn't stellar, but acceptable... No Hulu tonight though.

 

[TEXTILE GUY]

I should get a beer for every PM I answer.

Damn ... like the way you think ... post my CV in the morning

 

[Looney]

http://www.speedtest.net/my-result/i/871806929

Afrihost, please fix this rubbish. Thanks in advance.

 

[i.got~issues]

 

[Gatecrasher]

Horrible again. I guess this is going to be the story every night until new IPC capacity comes online.

 

[Rickster]

http://www.speedtest.net/my-result/i/871806929

Afrihost, please fix this rubbish. Thanks in advance.

But thats through wireless, its not a reliable test.

 

[PostmanPot]

View attachment 124499

/nudge

 

[AfriMan]

So, international's nice and poked this side... Just about cracking 25% line speed, even on OOKLA's useless speed tests...

Line is fine. Local isn't stellar, but acceptable... No Hulu tonight though.

Can I see your local vs international tests? For the North we shouldn't be seeing any issues like this

 

[AfriMan]

http://www.speedtest.net/my-result/i/871806929

Afrihost, please fix this rubbish. Thanks in advance.

Definitely should not be seeing this in the North. My tests last night were excellent - got full throughput on my line consistently.

Can you post the output from the Network Test App?

 

[i.got~issues]

/nudge

/side-turn duck and deflective elbow flinch

 

[HapticSimian]

Can I see your local vs international tests? For the North we shouldn't be seeing any issues like this

I didn't bother saving them - local was hovering at about 3mb/s with international spiking at about 1mb/s regardless of testing platform or single- or multi-threading. Traces were stable, but I didn't test for packet loss. Honestly, after a rough day I look to Afrihost only for a few hours' worth of entertainment, not for practice at analytical troubleshooting. Everything apart from browsing was useless; Netflix, Hulu, Youtube, XBMC's shady plugins... Magically came right at precisely 22:00, which is a tiny bit suspicious.

I not only rebooted the router, but kept it off long enough to be assigned another IP address on your network... which made no difference. Why is that, by the way, for interest's sake? Why does every other ISP - in my experience - assign a new IP as soon as you reconnect, but with Afrihost it takes a good 5 - 10 minutes to disassociate, I assume, your modem's MAC address with your assigned IP (or is it just the originating phone number)?

 

[AfriMan]

View attachment 124559

View attachment 124561

/side-turn duck and deflective elbow flinch

Looking pretty good there

 

[AfriMan]

I didn't bother saving them - local was hovering at about 3mb/s with international spiking at about 1mb/s regardless of testing platform or single- or multi-threading. Traces were stable, but I didn't test for packet loss. Honestly, after a rough day I look to Afrihost only for a few hours' worth of entertainment, not for practice at analytical troubleshooting. Everything apart from browsing was useless; Netflix, Hulu, Youtube, XBMC's shady plugins... Magically came right at precisely 22:00, which is a tiny bit suspicious.

I not only rebooted the router, but kept it off long enough to be assigned another IP address on your network... which made no difference. Why is that, by the way, for interest's sake? Why does every other ISP - in my experience - assign a new IP as soon as you reconnect, but with Afrihost it takes a good 5 - 10 minutes to disassociate, I assume, your modem's MAC address with your assigned IP (or is it just the originating phone number)?

I've seen that 10pm is when demand seems to dramatically taper off. If we can't test further, I think the best it wait for the IPC upgrade to come through, and I suspect these symptoms will disappear.

As far as I know the IP is assigned to you by the local Telkom BRAS from the range that've available for that region, and we then authenticate against the username and the IP.

 

[i.got~issues]

Looking pretty good there

Indeed ... office hours it is brilliant.

It all goes tits-up from around 5pm every night tho'.



Any ETA on IPC upgrade delivery ?

 

[HapticSimian]

I've seen that 10pm is when demand seems to dramatically taper off. If we can't test further, I think the best it wait for the IPC upgrade to come through, and I suspect these symptoms will disappear.

Not 21:59, not 22:01, and not a gradual improvement but immediate chalk and cheese - this didn't feel like anything demand-related, but like a switch got thrown. I was watching a Youtube clip on my phone - through the [-]desperation[/-] buffering - on the worst possible quality, when it suddenly jumped to HD and started pulling the normal 400kB/s. And no, before you get all huffy with me again, that's not an accusation of you sadistically throttling my international bandwidth because feelings got hurt yesterday.

As far as I know the IP is assigned to you by the local Telkom BRAS from the range that've available for that region, and we then authenticate against the username and the IP.

It's not at all important, but that wouldn't explain why assigned IP addresses tend to survive a router reboot on Afrihost but not on any other ISP.

 

[Anthro]

AfriPeeps
Do you route people through IPC based on location, or demand ?

 

[AfriMan]

Indeed ... office hours it is brilliant.

It all goes tits-up from around 5pm every night tho'.



Any ETA on IPC upgrade delivery ?

I don't have an actual date and time. I'm hoping it will be in the next few weeks at least. If I can get any specific info - I'll let you guys know

 

[AfriMan]

Not 21:59, not 22:01, and not a gradual improvement but immediate chalk and cheese - this didn't feel like anything demand-related, but like a switch got thrown. I was watching a Youtube clip on my phone - through the [-]desperation[/-] buffering - on the worst possible quality, when it suddenly jumped to HD and started pulling the normal 400kB/s. And no, before you get all huffy with me again, that's not an accusation of you sadistically throttling my international bandwidth because feelings got hurt yesterday.


It's not at all important, but that wouldn't explain why assigned IP addresses tend to survive a router reboot on Afrihost but not on any other ISP.

Definitely not a switch being thrown on our side, but remember that this is a trend across tens of thousands of users. It's possible that everyone gets the same idea more or less at the same time (i.e. stop surfing the net and go to bed) and it may seem pretty dramatic. We see the same dramatic upsurge at 8am everyday.

 

[i.got~issues]

I don't have an actual date and time. I'm hoping it will be in the next few weeks at least. If I can get any specific info - I'll let you guys know

Oh crud... weeks... so it is bound to get a lot worse before it gets better.

Any updates will be appreciated.

Ta.