Afrihost Business Uncapped Feedback

[i.got~issues]

If you're with Critical Care, you are really in the best hands within the company to get a solution. They are a special unit that is setup specifically to get clients through difficult (and complex) issues like this. Please give Oscar a chance, I promise he will come good

It all depends of the definition of critical ...

critical
ˈkrɪtɪk(ə)l/
adjective

1.
expressing adverse or disapproving comments or judgements.
"I was very critical of the previous regime"
synonyms:
censorious, condemnatory, condemning, castigatory, reproving,
denunciatory, deprecatory, disparaging, disapproving, scathing,
criticizing, fault-finding, judgemental, negative, unfavourable,
unsympathetic;

 

[AfriMan]

It all depends of the definition of critical ...

I think we're going for

having a decisive or crucial importance in the success, failure, or existence of something.
"temperature is a critical factor in successful fruit storage"
synonyms: crucial, vital, essential, of the essence, all-important, paramount, fundamental, key, pivotal, decisive, deciding, climacteric More
antonyms: unimportant

 

[i.got~issues]

I think we're going for

I know ... I was just funnin' ... cold, wet, slooow day at the office.

 

[TEXTILE GUY]

If you're with Critical Care, you are really in the best hands within the company to get a solution. They are a special unit that is setup specifically to get clients through difficult (and complex) issues like this. Please give Oscar a chance, I promise he will come good

Talking in circles - with respect. This thing has gone in circles.

Firstly I was told that just over 3 megs on a 4 meg line is ok. I disagreed. Even my OW account was better and it was a standard account.

Then I submitted tracerts and speed tests to prove my point.

This wasnt good enough, Oscar had me do all sorts of tests. This went on for a while then he admitted I was not reaching ''max capacity''.


Then, he blamed MTN, and gave up. The last attempt to fix my issue was 17th June. Since then I am no better off and have heard zip.

I have vented on here and you are saying Oscar will sort it.

Heres the thing ..... Your mate Oscar doesn't care. He has told me that its IPC and that someone will be shaped - other than that .... tough luck pal .....
CRITICAL CARE is just wishful thinking, seriously.

I can post each and every piece of correspondence if you so desire to prove what I am saying ....... but would rather get a realistic idea of what is going on.

If you or MTN cant deliver full capacity at any time of day on this account, then say so, and we will all know.
If you dont know what the issue is say so.
AH argued like heill when I suggested it was a Telkom issue,

So please - tell me what the problem is - assuming you know or indeed care..... or fix it if possible.

Thanking you in advance

 

[requiem]

Talking in circles - with respect. This thing has gone in circles.

Firstly I was told that just over 3 megs on a 4 meg line is ok. I disagreed. Even my OW account was better and it was a standard account.

Then I submitted tracerts and speed tests to prove my point.

This wasnt good enough, Oscar had me do all sorts of tests. This went on for a while then he admitted I was not reaching ''max capacity''.


Then, he blamed MTN, and gave up. The last attempt to fix my issue was 17th June. Since then I am no better off and have heard zip.

I have vented on here and you are saying Oscar will sort it.

Heres the thing ..... Your mate Oscar doesn't care. He has told me that its IPC and that someone will be shaped - other than that .... tough luck pal .....
CRITICAL CARE is just wishful thinking, seriously.

I can post each and every piece of correspondence if you so desire to prove what I am saying ....... but would rather get a realistic idea of what is going on.

If you or MTN cant deliver full capacity at any time of day on this account, then say so, and we will all know.
If you dont know what the issue is say so.
AH argued like heill when I suggested it was a Telkom issue,

So please - tell me what the problem is - assuming you know or indeed care..... or fix it if possible.

Thanking you in advance

This is the problem. They simply keep talking crap. Lying to the public and making false claims.

e.g. provide proof of shaping / packet loss / etc --- which doens't occur when using a different network?
AH responds "This could be telkom / or anything else....

 

[AirWolf]

My line speed issues have been partially resolved - line almost unusable when connecting at 4Mbps (10% performance). Downgraded to 3Mbps and working much better.

These issues started from last week Monday.

Will try testing at 4mbps next week when I am back in the office.

 

[TEXTILE GUY]

Speed test with SAIX at 6am Saturday on a 4Mbps line....



Let me share the history a bit .....

Support contacted by me on 02 April on this same issue - issue closed by AH.

Support contacted again 31 May.

After asking TWICE via mail and a phone call for a response , I was placed in ''critical care''.

They gave up on 17th June. Since then its been a case of suck it up, because that just how it is.

From the above, I seem to now be in ''I dont care''??

(For clarification Afriman was PMd on 2 JUne - he opted to hand this over to the ''I dont care'' dept)

Please, AH can someone ANYONE deal with this.
I simply refuse to do speed tests and the like for you ad nauseum if you are not prepared to assist
and further please bill me pro rata to my speed as above .....

 

[TEXTILE GUY]

Last Result:
Download Speed: 3407 kbps (425.9 KB/sec transfer rate)
Upload Speed: 399 kbps (49.9 KB/sec transfer rate)
Latency: 53 ms
7/5/2014 7:16:01 AM

An hour later same line....

 

[Vincent_Thorn]

BTW I offered to Afrihost the same idea: company cannot sell "virtual" speed! If they service 2 clients by 10Mbit each, but buy from Telkom only 15Mbit (in the hope these 2 guys won't intersect), finally AH has "additional" money for 5Mbit. It's OK when we have only 2 guys in a whole Internet, but in reality it's thousands people on the same copper! This "fraud" should have no place and company should pay back money for the speed they didn't provide - it's not only fair, but also conforms to the real speed ISP bought.

And hell, how any ISP suppose to make such trick with 15Mbit if most of the people have the same day schedule?? Everybody finishes at 16/17 o'clock, going home and viola - 17...23 is the peak time when all people download stuff! OF COURSE cheating ISP has a problem - oversold bandwidth! Plus Hellkom with their problems and finally we have not a broadband, but NETWORKED MESS.

I understand that in the light of Hellkom monopoly every ISP tries to survive, but it's useless to fight with modems, while real source is Hellkom (IPC cost and so on). Is there any way to fight that "citadel of idiots", occupied Telkom board?

 

[AfriMan]

Talking in circles - with respect. This thing has gone in circles.

Firstly I was told that just over 3 megs on a 4 meg line is ok. I disagreed. Even my OW account was better and it was a standard account.

Then I submitted tracerts and speed tests to prove my point.

This wasnt good enough, Oscar had me do all sorts of tests. This went on for a while then he admitted I was not reaching ''max capacity''.


Then, he blamed MTN, and gave up. The last attempt to fix my issue was 17th June. Since then I am no better off and have heard zip.

I have vented on here and you are saying Oscar will sort it.

Heres the thing ..... Your mate Oscar doesn't care. He has told me that its IPC and that someone will be shaped - other than that .... tough luck pal .....
CRITICAL CARE is just wishful thinking, seriously.

I can post each and every piece of correspondence if you so desire to prove what I am saying ....... but would rather get a realistic idea of what is going on.

If you or MTN cant deliver full capacity at any time of day on this account, then say so, and we will all know.
If you dont know what the issue is say so.
AH argued like heill when I suggested it was a Telkom issue,

So please - tell me what the problem is - assuming you know or indeed care..... or fix it if possible.

Thanking you in advance

I'll have to chat to Oscar about this, as he obviously went through your tests with you. As far as MTN problems, my testing doesn't show any issues with the network. My monitoring also shows me normal latency and throughput, so I don't believe there is a general network problem. It may be better to chat over PM, but I would be interested to know why you think it's a Telkom issue and this was ruled out. If performance it intermittent and is changing by the hour, that is also a likely possibility

 

[AfriMan]

This is the problem. They simply keep talking crap. Lying to the public and making false claims.

e.g. provide proof of shaping / packet loss / etc --- which doens't occur when using a different network?
AH responds "This could be telkom / or anything else....

I'm sorry if that's what you get from our participation here on MyBB. I don't believe we've ever lied and our only intention is to help clients. If you are unhappy with the feedback you got, I do apologise.

Can you please repost the evidence you refer to here, or send links back to your posts so I can look at them again? Otherwise, it would actually be better to run these tests again to show that these issues are still present.

 

[AfriMan]

My line speed issues have been partially resolved - line almost unusable when connecting at 4Mbps (10% performance). Downgraded to 3Mbps and working much better.

These issues started from last week Monday.

Will try testing at 4mbps next week when I am back in the office.

There could be degradation of the copper cabling or other infrastructure causing unstable service on 4Mbps, which is why a lower stabilisation might improve your experience. If that's the case, moving back to 4Mbps may not be too good

 

[AfriMan]

BTW I offered to Afrihost the same idea: company cannot sell "virtual" speed! If they service 2 clients by 10Mbit each, but buy from Telkom only 15Mbit (in the hope these 2 guys won't intersect), finally AH has "additional" money for 5Mbit. It's OK when we have only 2 guys in a whole Internet, but in reality it's thousands people on the same copper! This "fraud" should have no place and company should pay back money for the speed they didn't provide - it's not only fair, but also conforms to the real speed ISP bought.

And hell, how any ISP suppose to make such trick with 15Mbit if most of the people have the same day schedule?? Everybody finishes at 16/17 o'clock, going home and viola - 17...23 is the peak time when all people download stuff! OF COURSE cheating ISP has a problem - oversold bandwidth! Plus Hellkom with their problems and finally we have not a broadband, but NETWORKED MESS.

I understand that in the light of Hellkom monopoly every ISP tries to survive, but it's useless to fight with modems, while real source is Hellkom (IPC cost and so on). Is there any way to fight that "citadel of idiots", occupied Telkom board?

Bandwidth provision can never be on a 1:1 ratio - that would be totally unsustainable. Each ISP will calculate a formula based on it's client base consumption patterns and how they have structured their products to offer the best experience they are able to - that's really the business part of providing a service. Of course, this is separate from from the infrastructure at local level (like DSLAM's, etc) that facilitate that service, which ISPs have no control over. I don't believe that we (or other reputable ISPs) deliberately oversell their networks. That would be a flawed and ultimately disastrously shortsighted business plan. However each individual client experiences a complex signal chain involving their own network, local telkom infrastructure, IPC and ISP network and then 3rd party networks (especially when routing overseas). It can be very difficult to control all the aspects in that chain, and we definitely do our best to provide the best experience given the circumstances.

 

[AfriMan]

Speed test with SAIX at 6am Saturday on a 4Mbps line....

View attachment 130019

Let me share the history a bit .....

Support contacted by me on 02 April on this same issue - issue closed by AH.

Support contacted again 31 May.

After asking TWICE via mail and a phone call for a response , I was placed in ''critical care''.

They gave up on 17th June. Since then its been a case of suck it up, because that just how it is.

From the above, I seem to now be in ''I dont care''??

(For clarification Afriman was PMd on 2 JUne - he opted to hand this over to the ''I dont care'' dept)

Please, AH can someone ANYONE deal with this.
I simply refuse to do speed tests and the like for you ad nauseum if you are not prepared to assist
and further please bill me pro rata to my speed as above .....

We are definitely keen to assist you here. I've chatted with Oscar and I think there is definitely a misunderstanding and he is still eager to keep trying to improve your experience if it's possible from our side. He's promised to speak to you personally and get things going again. You can also PM me to keep me in the loop about what is discussed.

 

[Hummercellc]

AfriMan,

I have searched everywhere, and can't find what I am looking for...

What are limits on smtp.mtnbusiness.co.za?

Max Email Size, Max Recipients per Email & Max Emails per Hour\Day?

Thanks.....

 

[TEXTILE GUY]

I'll have to chat to Oscar about this, as he obviously went through your tests with you. As far as MTN problems, my testing doesn't show any issues with the network. My monitoring also shows me normal latency and throughput, so I don't believe there is a general network problem. It may be better to chat over PM, but I would be interested to know why you think it's a Telkom issue and this was ruled out. If performance it intermittent and is changing by the hour, that is also a likely possibility

Ok, so had the chat with Oscar. Many thanks.

We have decided to do a long term set of tests, and monitor this over a period.

I think we have plotted a good way forward.

Thanking you kindly for your intervention.

 

[TEXTILE GUY]

I'll have to chat to Oscar about this, as he obviously went through your tests with you. As far as MTN problems, my testing doesn't show any issues with the network. My monitoring also shows me normal latency and throughput, so I don't believe there is a general network problem. It may be better to chat over PM, but I would be interested to know why you think it's a Telkom issue and this was ruled out. If performance it intermittent and is changing by the hour, that is also a likely possibility

Oops double post .... slow internet today

 

[AfriGuy]

AfriMan,

I have searched everywhere, and can't find what I am looking for...

What are limits on smtp.mtnbusiness.co.za?

Max Email Size, Max Recipients per Email & Max Emails per Hour\Day?

Thanks.....

I don't know the limitations off hand, but I'm finding out for you
Are you having any problems with the SMTP server?

 

[AfriGuy]

Ok, so had the chat with Oscar. Many thanks.

We have decided to do a long term set of tests, and monitor this over a period.

I think we have plotted a good way forward.

Thanking you kindly for your intervention.

Great to hear it, I'll update AfriMan on the progress

 

[fragtion]

Firstly I was told that just over 3 megs on a 4 meg line is ok. I disagreed. Even my OW account was better and it was a standard account.

A 4Mbps line WILL get around 3.5-3.8Mbps actual TCP throughput, not full 4Mbps.
A 4Mbps account is a different story, as these often do provide full 4Mbps of perceived throughput, assuming the line speed is somewhat greater than 4Mbps. My Mweb 4Mbps account used to do around 5Mbps constant peak... I knew this trend wouldn't last - these days the same account won't surpass 3.6Mbps even on a 10/20Mbps line. For this reason you may want to skip them as an ISP if you've been considering it