Afrihost Business Uncapped Feedback

[Quad!]

I've had a ticket open with them since the 1st of this month in regards to the fact that the 1GB free capped account can stream Twitch at high or source smoothly, while the 4Mbps business account can hardly even manage medium and sometimes low for the same stream at the same time.

After many tests they have now started asking MTN about it as they cant deny it with the amount of proof I've provided.
But this has meant that i have to call/message them daily otherwise they don't update me or forget about it (as some of the staff have done).

If anything comes of it I'll update on this thread, as everything else runs at line speed 24/7 on the business account.

I agree also.. Twitch working on 1GB free account, but business account buffers extremely..

 

[PurSpyk!!]

I've had a ticket open with them since the 1st of this month in regards to the fact that the 1GB free capped account can stream Twitch at high or source smoothly, while the 4Mbps business account can hardly even manage medium and sometimes low for the same stream at the same time.

After many tests they have now started asking MTN about it as they cant deny it with the amount of proof I've provided.
But this has meant that i have to call/message them daily otherwise they don't update me or forget about it (as some of the staff have done).

If anything comes of it I'll update on this thread, as everything else runs at line speed 24/7 on the business account.

I have reported similar issues so many times, and its always denied that there are issues.

Thjis whole month so far the conenction has seemed sluggish, although all speed tests show the opposite.

 

[Bursty-dude]

Because MTN. Thatisallthanksbye.

 

[AfriMan]

I've had a ticket open with them since the 1st of this month in regards to the fact that the 1GB free capped account can stream Twitch at high or source smoothly, while the 4Mbps business account can hardly even manage medium and sometimes low for the same stream at the same time.

After many tests they have now started asking MTN about it as they cant deny it with the amount of proof I've provided.
But this has meant that i have to call/message them daily otherwise they don't update me or forget about it (as some of the staff have done).

If anything comes of it I'll update on this thread, as everything else runs at line speed 24/7 on the business account.

We've logged multiple ticket with Twitch directly. I've personally tested Twitch on Capped and Uncapped. I can't say I've found any differences between the two. I'm happy to continue testing if you have specific threads you're having issues with.

 

[AfriMan]

I have reported similar issues so many times, and its always denied that there are issues.

Thjis whole month so far the conenction has seemed sluggish, although all speed tests show the opposite.

We'll need to get more specific feedback on exactly what you're experiencing so that we can recreate this exactly. What services are you using, what settings do you have on your account (like Business Optimisation) and what DNS settings are you using. The more info you can give me, the better I can recreate the conditions that you are experiencing.

 

[Aquiva]

We've logged multiple ticket with Twitch directly. I've personally tested Twitch on Capped and Uncapped. I can't say I've found any differences between the two. I'm happy to continue testing if you have specific threads you're having issues with.

I can definitely say that Twitch performance is better on WebAfrica Home Capped than Afrihost capped!

 

[Chevron]

I agree also.. Twitch working on 1GB free account, but business account buffers extremely..

I'll just quote this as it seemed to be missed.

 

[i.got~issues]

Hey Hey

Here in the Cape Southern Suburbs, I am still issue free on my 4Mbs AH Business account.

I have none of the streaming issues mentioned here... all streams are buffer free;
and [gasp] Twitch also streams on High as well without buffering, even during office hours.

My DNS is router set to auto, so using whatever Afrihost is telling it to use and I am connected to the Wynberg exchange.

 

[AfriMan]

Hey Hey

Here in the Cape Southern Suburbs, I am still issue free on my 4Mbs AH Business account.

I have none of the streaming issues mentioned here... all streams are buffer free;
and [gasp] Twitch also streams on High as well without buffering, even during office hours.

My DNS is router set to auto, so using whatever Afrihost is telling it to use and I am connected to the Wynberg exchange.

Good to hear. I think there are so many links in the DSL chain, it's always necessary to troubleshoot and eliminate each possibility before we draw conclusions. Thanks for this feedback

 

[CrazYmonkeY159]

Everything is bad my side

Line stats are pretty much good
WA Test account is pretty much good

Afrihost Business 2 meg account is maxxing out at 60kb/s and youtube downgrading quality to 144p, like this for the last few days

 

[Phinix]

We've logged multiple ticket with Twitch directly. I've personally tested Twitch on Capped and Uncapped. I can't say I've found any differences between the two. I'm happy to continue testing if you have specific threads you're having issues with.

There is no need for your intervention at this moment in time as we're just waiting for MTN to get back to us.
If you want to look at the ticket you can, but as i said its not necessary at this moment.
Ticket: YVW-571-54770

 

[PurSpyk!!]

We'll need to get more specific feedback on exactly what you're experiencing so that we can recreate this exactly. What services are you using, what settings do you have on your account (like Business Optimisation) and what DNS settings are you using. The more info you can give me, the better I can recreate the conditions that you are experiencing.

Well trying to watch anything on Supersport or DSTV On demand does not work, there is continual streaming. I do not have the Business Optimisation switched on, and the times I am trying to watch anything no else is even browsing. Although on a *MB line you would think this should not be a problem. I have reported this issue for months now. I have tried different dns servers, but we currently use OpenDNS. I use the same server with other ISP accounts and Streaming is perfect. You tube videos are never a problem.

TwitchTV, just never works, I will log on, and the site just shows loading video, and it just sits.

I have a NetGear DGND4000, with the latest firmware, never had these issues before joining Afrihost. I dont believe its an issue from my side, otherwise every account would have the same issue. I sent my tracert results to support, and it was never resolved. I also do not have time to continually test my line, I pay for a service, and expect to get that service.

 

[AfriMan]

Everything is bad my side

Line stats are pretty much good
WA Test account is pretty much good

Afrihost Business 2 meg account is maxxing out at 60kb/s and youtube downgrading quality to 144p, like this for the last few days

That's pretty weird. And you're using Dynamic DNS?

 

[AfriMan]

There is no need for your intervention at this moment in time as we're just waiting for MTN to get back to us.
If you want to look at the ticket you can, but as i said its not necessary at this moment.
Ticket: YVW-571-54770

Awesome, I'll check out that ticket but I'll wait for you to PM me if you not happy with how things are going.

 

[CrazYmonkeY159]

That's pretty weird. And you're using Dynamic DNS?

Ahh looks like I set it to something

Set it to auto(dynamic) again

 

[AfriMan]

Ahh looks like I set it to something

Set it to auto(dynamic) again

Aaah indeed

 

[Rickster]

Woohoo

Got to love AH

 

[AthenianOwl]

Hey you guys! Come here and answer my question How is Business Uncapped going in Cape Town?

 

[Bursty-dude]

I will post a screenshot later (posting from my phone now), but I have downloaded almost 15GB so far today from midnight until 8:20am.
Nothing.wrong with line speed or torrent downloads.

 

[Bursty-dude]