Afrihost Business Uncapped Feedback

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frobbertze2 said:
Something I also experienced over the weekend on a business uncapped account, with prioritization turned on, my streaming experience is better than with it turned off.
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Are you running any services in the background that could be now shaped to give you better streaming throughput?
 
MaxST said:
I have currently canceled my openweb gold account and I'm in the process of finding a new isp. This account will mainly be used for streaming during the day and downloads at night. Looking at the comments about I am a little hesitant to use afrihost as an isp. But, I am willing to give it a try if I can test the service for a day or two first. Are there any 2mbps test accounts available? I know 2mbps is not ideal for streaming, but it works well enough while using any capped account.
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You can test Free GB as suggested. Otherwise, PM and we can chat about a signup discount :)
 
So I've been running a 40mb uncapped business account with Afrihost for a few months now.
Business hours are great and very late night to early morning too, however, during peak evening hours the account becomes very slow most evenings.
This is easily fixed by switching on my Business Prioritization button from Clientzone. Browsing, youtube etc is perfect then (downloads obviously dead).
So that's fine, I get that the account can be deprioritized when the network is under load (which seems to be most evenings) but then I have the problem of having to switch prioritization back off again if I want to download stuff later.

It has now turned into a regular routine where I activate prioritization when I wake up in the morning and deactivate it just before bed. As exciting as logging into Clientzone to click this button twice a day is ..

@AfriMan is there no way I can have this setup automatically? Or is there no direct link you guys can give me that I can run on a schedule? As you can imagine it gets rather tiresome after a while :)
 
Coastalshark said:
So I've been running a 40mb uncapped business account with Afrihost for a few months now.
Business hours are great and very late night to early morning too, however, during peak evening hours the account becomes very slow most evenings.
This is easily fixed by switching on my Business Prioritization button from Clientzone. Browsing, youtube etc is perfect then (downloads obviously dead).
So that's fine, I get that the account can be deprioritized when the network is under load (which seems to be most evenings) but then I have the problem of having to switch prioritization back off again if I want to download stuff later.

It has now turned into a regular routine where I activate prioritization when I wake up in the morning and deactivate it just before bed. As exciting as logging into Clientzone to click this button twice a day is ..

@AfriMan is there no way I can have this setup automatically? Or is there no direct link you guys can give me that I can run on a schedule? As you can imagine it gets rather tiresome after a while :)
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Sounds odd, when Business optimisation is off the account is unshaped, regardless.
Do you have any test results I can look at?
 
AfriMan said:
You can test Free GB as suggested. Otherwise, PM and we can chat about a signup discount :)
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The free GB works well enough for my needs, but will this be the same performance that i will get on the business account? As suggested above the capped accounts may perform better. As i expect they should, thats why i wanted to know about any trial accounts. I guess i could just sign up on the 20th and cancel before the 25th if it does not suit my needs
 
MaxST said:
The free GB works well enough for my needs, but will this be the same performance that i will get on the business account? As suggested above the capped accounts may perform better. As i expect they should, thats why i wanted to know about any trial accounts. I guess i could just sign up on the 20th and cancel before the 25th if it does not suit my needs
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I think this is the best strategy :)
 
Hi, so with the news that ISP's will be clamping down on torrent downloading, how does this affect the Business accounts where we already have the ability to control what is downloaded?
 
MaxST said:
The free GB works well enough for my needs, but will this be the same performance that i will get on the business account? As suggested above the capped accounts may perform better. As i expect they should, thats why i wanted to know about any trial accounts. I guess i could just sign up on the 20th and cancel before the 25th if it does not suit my needs
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The performance should be similar, as Business and Capped accounts are constructed from the same policies and provisioned in the same data pool.

If you are not happy with the account you are definitely able to cancel before the 25th. Let's hope that won't be the case :)
 
Afriman, i still haven't had feedback.. Please ask Oscar to check whats going on?


If this doesn't get resolved in the next day or two i'm cancelling my account. This has been going on since i've joined, on the 29th of July 2014. <Basically a month and a bit>


On the 25th of August , i got a mail from Oscar saying they looking at it.

"We still don't have solid feedback in regards to the slow access you're experiencing in the South.

I'll find a way to compensate for the unused data, as soon as this is resolved.
I'll ask our Management Team today again regarding this.

Kind Regards

Oscar

Ticket Details
Ticket ID: TWX-391-60169
Department: Afrihost - Critical Care
Type: Issue
Status: On Hold
Priority: Critical"
 
Napalm said:
Afriman, i still haven't had feedback.. Please ask Oscar to check whats going on?


If this doesn't get resolved in the next day or two i'm cancelling my account. This has been going on since i've joined, on the 29th of July 2014. <Basically a month and a bit>


On the 25th of August , i got a mail from Oscar saying they looking at it.

"We still don't have solid feedback in regards to the slow access you're experiencing in the South.

I'll find a way to compensate for the unused data, as soon as this is resolved.
I'll ask our Management Team today again regarding this.

Kind Regards

Oscar

Ticket Details
Ticket ID: TWX-391-60169
Department: Afrihost - Critical Care
Type: Issue
Status: On Hold
Priority: Critical"
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I know that this is being dealt with and senior management have been looking into it based on Oscar's escalations and reports. I don't know what the current status is, but I am aware that it is being addressed.
 
Data is not a problem, it does download and sometimes it goes fast. My issue as i told Oscar, is that it is not consistent. <Youtube streams, speed tests etc. where my online perceived experience is different on a daily basis. Howcome does it play around so much...>

I promise you, if i change to my telkom adsl account then everything is full line speed with no issues.

With a AH Uncapped Business account, it's the Consistency that is key. It is problematic if it's not stable as a rock.
 
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Napalm said:
Data is not a problem, it does download and sometimes it goes fast. My issue as i told Oscar, is that it is not consistent. <Youtube streams, speed tests etc. where my online perceived experience is different on a daily basis. Howcome does it play around so much...>

I promise you, if i change to my telkom adsl account then everything is full line speed with no issues.

With a AH Uncapped Business account, it's the Consistency that is key. It is problematic if it's not stable as a rock.
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Ditto... EXACTLY the same with me... and this is on a 200GB AH Capped account... was also ignored for more than a month with my support tickets.
 
Napalm said:
Data is not a problem, it does download and sometimes it goes fast. My issue as i told Oscar, is that it is not consistent. <Youtube streams, speed tests etc. where my online perceived experience is different on a daily basis. Howcome does it play around so much...>

I promise you, if i change to my telkom adsl account then everything is full line speed with no issues.

With a AH Uncapped Business account, it's the Consistency that is key. It is problematic if it's not stable as a rock.
Click to expand...

Fully understand that you expect (and we should deliver) a consistent service. I'm sure our team will have something sorted out with you.
 
PurSpyk!! said:
Looks like they are ignoring my question?
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Sorry we didn't get back to you earlier :(

PurSpyk!! said:
Hi, so with the news that ISP's will be clamping down on torrent downloading, how does this affect the Business accounts where we already have the ability to control what is downloaded?
Click to expand...

Business accounts will stay unshaped, that includes P2P and torrents.
 
@AfriGuy are there any known problems in the Durban area on Business Uncapped at the moment?
It's been weird for a few days now. YouTube is struggling to stream 320p on a 10Mb account at times :(
 
roguemat said:
@AfriGuy are there any known problems in the Durban area on Business Uncapped at the moment?
It's been weird for a few days now. YouTube is struggling to stream 320p on a 10Mb account at times :(
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No issues on our end, what does your latency look like?

Edit: My apologies, I need more coffee. There was an issue, all sorted now though. Please keep me posted on how things go :)
 
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