Afrihost Business Uncapped Feedback

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Account has been absolute crap this weekend. Downloads are ok as long as I can throw dozens of connections at them, but browsing and especially streaming has been atrocious. What's the deal?

Have you noticed any improvements on your account? If not, please PM me - we aren't seeing any general issues on our network.
 
Have you noticed any improvements on your account? If not, please PM me - we aren't seeing any general issues on our network.

When I started working again this morning, it was back to normal. Definite and severe degradation over the weekend, but hopefully just a network hiccup.
 
When I started working again this morning, it was back to normal. Definite and severe degradation over the weekend, but hopefully just a network hiccup.

I'm sure it was just a temporary issue. Keep me posted if it happens again :)
 
Thanks - got feedback from TelkomZA and updated ticket LPG-306-41392 as the exchange previously referred to by your engineers is not congested:

Wow, kudos to the guy who sent you the Telkom reply. Must have been their social group (Charl and co). Those guys need to be cloned.
 
Wow, kudos to the guy who sent you the Telkom reply. Must have been their social group (Charl and co). Those guys need to be cloned.

Yes it is Charl. I must say that Telkom service has been amazing. With my current issue, I did log calls with Telkom as well and am positively surprised how well their support works (phone-calls and follow-ups on weekends) - truly amazing.
 
What a pleasure to switch on pc and there's no shaping in force, now I know which this is thread is hardly ever update :whistle: (cos there's a Legend around). Go Afrihost Business Uncapped :D
 
What a pleasure to switch on pc and there's no shaping in force, now I know which this is thread is hardly ever update :whistle: (cos there's a Legend around). Go Afrihost Business Uncapped :D

It's not something you'll grow tired of :) I personally have one of these accounts and check the ClientZone just to see the same message "no shaping applied" It's awesome!

Really glad you're happy with the account dude!
 
What's up with the network. Steaming is up to crap. No netflix or Hulu or iTunes will stream.

Yet I get super speeds on speed test.

You guys are throttling ports or some sort. I don't believe you when you say you don't, unless you're in the dark..
 
What's up with the network. Steaming is up to crap. No netflix or Hulu or iTunes will stream.

Yet I get super speeds on speed test.

You guys are throttling ports or some sort. I don't believe you when you say you don't, unless you're in the dark..

There aren't any general issues on our network, Business Uncapped accounts never ever see any shaping. We also don't throttle any of our accounts :)
If you're still seeing poor speeds please drop me a PM and I'll take a look at your account.
 
There aren't any general issues on our network, Business Uncapped accounts never ever see any shaping. We also don't throttle any of our accounts :)
If you're still seeing poor speeds please drop me a PM and I'll take a look at your account.

I honestly do not understand it then?

Netflix has never performed well on any afrihost account I had. Neither did hulu. On the rare occasion I get 720p. Mostly at times where everyone else is sleeping, between 3-6am.

iTunes normally performs top notch. But lately, it's down to turtle land.

I'll pm you tomorrow, as I switched to a capped product which will kick in tonight I guess.

Local
http://img849.imageshack.us/img849/6282/668e.jpg

London
http://img600.imageshack.us/img600/1709/5dxh.jpg

All seems fine
Yet

http://img40.imageshack.us/img40/1153/3nkj.jpg
iTunes set to SD!. Movies don't even load, 2 min previews take 10 min to buffer. Guess I'll just go for a walk :D
 
I honestly do not understand it then?

Netflix has never performed well on any afrihost account I had. Neither did hulu. On the rare occasion I get 720p. Mostly at times where everyone else is sleeping, between 3-6am.

iTunes normally performs top notch. But lately, it's down to turtle land.

I'll pm you tomorrow, as I switched to a capped product which will kick in tonight I guess.

Local
http://img849.imageshack.us/img849/6282/668e.jpg

London
http://img600.imageshack.us/img600/1709/5dxh.jpg

All seems fine
Yet

http://img40.imageshack.us/img40/1153/3nkj.jpg
iTunes set to SD!. Movies don't even load, 2 min previews take 10 min to buffer. Guess I'll just go for a walk :D


Same story here, on openweb uncapped i could stream netflix with 1080p SuperHD on 8mbps line, on Afrihost Business 8mbps uncapped i can hardly get to 720p. and most of the time is on 384-480 - very dissapointing. Local speeds are always full speed but international sucks... i get 7mbps Local and 2mbps International. Afrihost is playing the "we think its your adsl line" game... tired of this.
 
Same story here, on openweb uncapped i could stream netflix with 1080p SuperHD on 8mbps line, on Afrihost Business 8mbps uncapped i can hardly get to 720p. and most of the time is on 384-480 - very dissapointing. Local speeds are always full speed but international sucks... i get 7mbps Local and 2mbps International. Afrihost is playing the "we think its your adsl line" game... tired of this.

and same with these?
http://vimeo.com/categories/hd/videos
 
Hi Necuno

All the videos on vimeo link that you sent me play smooth, no buffering. The loading line just shoots straight and i watch the video full res with no problem. Also youtube i can stream 1080p videos with no problem, no buffering at all.

But when it comes to Netflix and Hulu. its a pain!
Hey.

Well if vimeo's 232K streams good then your line should be ok, that is what I normally use to see whether or not streaming is ok.

Not sure what it can be, but something + AH + your dns/proxy/vpn/unotelly = slow.
 
Account is really crap again tonight. I waited 30 seconds for a 100k image to load just now, and streaming is not happening.

Local speedtest:
3002769661.png

To Germany:
3002772689.png

To US East coast:
3002778789.png

That's embarrassing for a 4mbps product, nevermind 10mbps business uncapped. How are some users unaffected, while others have really shocking performance, when this account is supposed to be completely unshaped?
 
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