Afrihost Business Uncapped Feedback

Status
Not open for further replies.
AfriGuy said:
Looking muuuuch better :)
Click to expand...

Well I cancelled my line service with Afrihost and AfriMan as well as myself have expedited it with Telkom.

This is the type of performance I was getting prior to my line migrating.
 
Hush9300 said:
Well I cancelled my line service with Afrihost and AfriMan as well as myself have expedited it with Telkom.

This is the type of performance I was getting prior to my line migrating.
Click to expand...

I think I touched on this before, it's truly strange that after a line migration that you've seen issues. There is no physical change to exchanges, DSLAMs or ESR's when the line is migrated - it just a billing/ admin change.
 
AfriGuy said:
I think I touched on this before, it's truly strange that after a line migration that you've seen issues. There is no physical change to exchanges, DSLAMs or ESR's when the line is migrated - it just a billing/ admin change.
Click to expand...

I will continue to test this as the week goes on but I was convinced then and I'm convinced now that something went tits up with my migration.

Even my traces are better than the same time yesterday. Line attenuation is down from 15dB to 13.5dB and my SNR is slightly up too. Not previous levels but better.
 
Last edited:
Ok so what do I do now just sit and be on hold for 40 minutes and no one will be able to assist?

I have had better service from telkom to be honest.

If I need to log a line fault who do I call? I can't get through to the call center, so there is no hope!

No one at afrihost calls back, critical care does not phone!

I have been trying to get through to the call center since 10am and have had no resolution to my problem, I guess afrihost just does not care because it's only "one" person, that spends R1500 a month at their company so if he leaves it will not put a dent in the profits.
 
Last edited:
Hi
I logged a ticket yesterday for slow speed on our business uncapped account but no response from afrihsot support?? How long does it takes for someone to contact me to sort out the problem?

Ticket ID: EQB-974-76264
 
Last edited:
I've just switched from Openweb to Afrihost business uncapped, and I'm having problems.
This is my current speed:

3067888794.png

trace route:

tracert apple.com

Tracing route to apple.com [17.178.96.59]
over a maximum of 30 hops:

1 373 ms 3 ms 2 ms 192.168.0.1
2 15 ms 18 ms 15 ms 105-236-1-129-esr-lo.mtnbusiness.co.za [105.236.1.129]
3 17 ms * 38 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 16 ms 15 ms 15 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 23 ms 17 ms * jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 493 ms 460 ms 409 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 180 ms 436 ms 405 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
8 207 ms 201 ms 209 ms 195.50.122.181
9 446 ms 408 ms 408 ms vl-3607-ve-231.csw2.London1.Level3.net [4.69.166.26]
10 614 ms 404 ms 428 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]
11 * 587 ms 437 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
12 615 ms 412 ms 402 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
13 425 ms 406 ms 410 ms ae-92-92.ebr2.NewYork1.Level3.net [4.69.148.45]
14 616 ms 408 ms 411 ms 4.69.135.185
15 438 ms 615 ms 409 ms ae-61-61.csw1.SanJose1.Level3.net [4.69.153.2]
16 620 ms 407 ms 316 ms ae-1-60.edge1.SanJose2.Level3.net [4.69.152.7]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I've logged a fault,
Ticket ID: FCB-681-55245
 
Mouse said:
I've just switched from Openweb to Afrihost business uncapped, and I'm having problems.
This is my current speed:

View attachment 79843

trace route:

tracert apple.com

Tracing route to apple.com [17.178.96.59]
over a maximum of 30 hops:

1 373 ms 3 ms 2 ms 192.168.0.1
2 15 ms 18 ms 15 ms 105-236-1-129-esr-lo.mtnbusiness.co.za [105.236.1.129]
3 17 ms * 38 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 16 ms 15 ms 15 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 23 ms 17 ms * jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 493 ms 460 ms 409 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 180 ms 436 ms 405 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
8 207 ms 201 ms 209 ms 195.50.122.181
9 446 ms 408 ms 408 ms vl-3607-ve-231.csw2.London1.Level3.net [4.69.166.26]
10 614 ms 404 ms 428 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]
11 * 587 ms 437 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
12 615 ms 412 ms 402 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]
13 425 ms 406 ms 410 ms ae-92-92.ebr2.NewYork1.Level3.net [4.69.148.45]
14 616 ms 408 ms 411 ms 4.69.135.185
15 438 ms 615 ms 409 ms ae-61-61.csw1.SanJose1.Level3.net [4.69.153.2]
16 620 ms 407 ms 316 ms ae-1-60.edge1.SanJose2.Level3.net [4.69.152.7]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I've logged a fault,
Ticket ID: FCB-681-55245
Click to expand...

Are you running any network activity in the background? Your routers response time is far too high :(
 
Streaming Hulu, Netflix and iTunes like a boss again. No buffering and the stream quality is gooooooooood.
 
Hush9300 said:
Streaming Hulu, Netflix and iTunes like a boss again. No buffering and the stream quality is gooooooooood.
Click to expand...

Yeah, I can vouch for a much improved experience in the last hour or so as well from what it was like during the day. But I'd still like to know what it would take for Afrihost to get the network back to what it was like 6 weeks ago when the experience was better still, at any time of day, even on a Home Uncapped account.
 
Abzolute said:
Yeah, I can vouch for a much improved experience in the last hour or so as well from what it was like during the day. But I'd still like to know what it would take for Afrihost to get the network back to what it was like 6 weeks ago when the experience was better still, at any time of day, even on a Home Uncapped account.
Click to expand...

Really glad to hear it, which area are you guys in?
 
xera said:
Very slow speeds in Centurion, at this late time of night. Only 2.2Mbps with 0.18Mbps upload on a 4Mb line :(
I was getting better speeds with a non business account. What gives?

If this is business, I'd hate to know what non-business is getting. :confused:

http://www.speedtest.net/result/3068365922.png
Click to expand...

And then I get the following at the moment, also in Centurion, whereas my speeds throughout the day were similar to yours now. So indeed, what gives?

 
delonk said:
I'm evaluating AfriHost's Business Uncapped ADSL , as a Plugg user. I signed up on Monday and have not yet seen the blistering performance I was expecting. My speedtest results are very inconsistent and never reach 4mb. When running speedtest from my Plugg account, I see very consistent speeds of 4mb, running the tests every 30 minutes and then changing accounts. Tedious yes, but at the moment I'm on the Plugg account and it's working better for me.
Click to expand...

Seen the same thing and waiting on critical care, afrihost 4mb is 3.6mb
 
Having migrated my line a few times, it seems after migration the line goes to gdmt and doesn't stay on ADSL2
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X