Afrihost Business Uncapped Feedback

Ho3n3r · Dec 4, 2013

xera said:
I cringe when I hear the word "shaping". I don't think this is the correct terminology,

Of course it is. You are slowing down non-business-essential services. What do you want to call it?

AfriMan · Dec 4, 2013

assagai said:
Experiencing another big slowdown, getting about 1.8mb on my 6mb line, NE JHB Area, any issues?

Anything strange showing up on your traceroutes when this happens?

AfriMan · Dec 4, 2013

Bursty-dude said:
Same here in Pta East. Slow as hell on a 6Mb line.

Let's hope it's a temp issue and not your previous line issues returning (knock on wood)

Anything showing up on trace routes?

AfriMan · Dec 4, 2013

Rickster said:
Typo?

I think the comment is correct. Prioritisation must be OFF in order for their to be no shaping applied

AfriMan · Dec 4, 2013

Ho3n3r said:
I've got serious slowdown on my 2Meg account as well. Cannot even stream basic quality video, and my web pages load very slowly indeed, sometimes. Latency seems fine, but there are these weird once-off timeouts in my pings:

Ping 1:
C:\Users\Die Nelle>ping www.news24.co.za -t

Pinging x.24.com [41.86.110.143] with 32 bytes of data:
Request timed out.
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=34ms TTL=238
Reply from 41.86.110.143: bytes=32 time=35ms TTL=238

Ping statistics for 41.86.110.143:
Packets: Sent = 19, Received = 18, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 35ms, Average = 34ms

Ping 2:
C:\Users\Die Nelle>ping www.racedepartment.com -t

Pinging www.racedepartment.com [31.204.128.42] with 32 bytes of data:
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Request timed out.
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=202ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50
Reply from 31.204.128.42: bytes=32 time=201ms TTL=50

Ping statistics for 31.204.128.42:
Packets: Sent = 19, Received = 18, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 202ms, Average = 201ms

And my tracert also shows a few pings incomplete - well, 1 in this case:
C:\Users\Die Nelle>tracert www.racedepartment.com

Tracing route to www.racedepartment.com [31.204.128.42]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 12 ms 11 ms 11 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 14 ms 14 ms 14 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 * 14 ms 14 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 15 ms 14 ms 14 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 14 ms 13 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 192 ms 191 ms 192 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 * * * Request timed out.
9 188 ms 194 ms 198 ms 109.200.218.154
10 183 ms 198 ms 229 ms 80ge.br3-cr0.smartdc.rtd.i3d.net [188.122.95.93]

11 202 ms 201 ms 201 ms hosted-by.i3d.net [31.204.128.42]

Trace complete.

Speedtest is up and down, and a bit on the low side - normally it's between 1.74 and 1.78Mbps:

View attachment 86213

There is a gremlin in the system somewhere, that's for sure. Not great, this.

Anything to report, Afripeople?

Oh, and I live in Centurion.

We're not seeing anything unusual on our side on the network. The packet loss is pretty disturbing. Since there is no accompanying spike in latency is could indicate a drop in sync momentarily or a possible line fault that is intermittently dropping packets (or at the exchange).

PM me so we can test further is this persists

Ho3n3r · Dec 4, 2013

AfriMan said:
We're not seeing anything unusual on our side on the network. The packet loss is pretty disturbing. Since there is no accompanying spike in latency is could indicate a drop in sync momentarily or a possible line fault that is intermittently dropping packets (or at the exchange).

PM me so we can test further is this persists

LOL. This was 22 hours ago already.

By the way, it's perfect again tonight

Thanks.

AfriMan · Dec 4, 2013

xera said:
I cringe when I hear the word "shaping". I don't think this is the correct terminology,

I also have grown to hate it - even though I once loved it when we finally got rid of throttling. Funny how these things grow on you (or whatever the opposite of that it is)

xera · Dec 5, 2013

Trying to game, but getting very bad latencies.
Seems like it happens after the timeout, then the suspect core domain name, wtf..

Code:

C:\Users\xera>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.2.1
  2     1 ms    <1 ms    <1 ms  192.168.0.1
  3     7 ms     6 ms     7 ms  105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
  4     9 ms     8 ms     9 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  5     9 ms     9 ms     9 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  6     9 ms     9 ms    10 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  7    27 ms     9 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  8    11 ms     9 ms     9 ms  jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
[COLOR="#FF0000"]  9     *        *        *     Request timed out.
 10    36 ms   127 ms    36 ms  CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
 11    35 ms    34 ms    34 ms  41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
 12    33 ms    33 ms    33 ms  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 13    33 ms    32 ms    33 ms  row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
 14    35 ms    35 ms    34 ms  41.203.24.42
 15    34 ms    33 ms    33 ms  197.242.89.170[/COLOR]

Trace complete.

xera · Dec 5, 2013

Code:

C:\Users\xera>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.2.1
  2     1 ms     1 ms    <1 ms  192.168.0.1
  3     6 ms     6 ms     6 ms  105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
  4     9 ms     8 ms     8 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  5    11 ms     9 ms    10 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  6    11 ms    11 ms    12 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  7     9 ms     9 ms     9 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  8     9 ms     9 ms     8 ms  jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
  9     *        *        *     Request timed out.
 10    36 ms    37 ms    36 ms  CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12
.151]
 11    34 ms    34 ms    34 ms  41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]

 12    33 ms    32 ms    32 ms  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 13    35 ms    35 ms    31 ms  row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
 14    36 ms    35 ms    35 ms  41.203.24.42
 15    34 ms    34 ms    34 ms  197.242.89.170

Trace complete.

AfriMan · Dec 5, 2013

xera said:

Code:

C:\Users\xera>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.2.1
  2     1 ms     1 ms    <1 ms  192.168.0.1
  3     6 ms     6 ms     6 ms  105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
  4     9 ms     8 ms     8 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  5    11 ms     9 ms    10 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  6    11 ms    11 ms    12 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  7     9 ms     9 ms     9 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  8     9 ms     9 ms     8 ms  jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
  9     *        *        *     Request timed out.
 10    36 ms    37 ms    36 ms  CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12
.151]
 11    34 ms    34 ms    34 ms  41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]

 12    33 ms    32 ms    32 ms  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 13    35 ms    35 ms    31 ms  row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
 14    36 ms    35 ms    35 ms  41.203.24.42
 15    34 ms    34 ms    34 ms  197.242.89.170

Trace complete.

Looks like that's happening outside our network here. Have you dropped a PM to any of the MyBB reps?

jeanres · Dec 5, 2013

When is the prices of the 10mb business uncapped bundle getting dropped?

Ho3n3r · Dec 5, 2013

xera said:

Trying to game, but getting very bad latencies.
Seems like it happens after the timeout, then the suspect core domain name, wtf..

Code:

C:\Users\xera>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.2.1
  2     1 ms    <1 ms    <1 ms  192.168.0.1
  3     7 ms     6 ms     7 ms  105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
  4     9 ms     8 ms     9 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  5     9 ms     9 ms     9 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  6     9 ms     9 ms    10 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  7    27 ms     9 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  8    11 ms     9 ms     9 ms  jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
[COLOR="#FF0000"]  9     *        *        *     Request timed out.
 10    36 ms   127 ms    36 ms  CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
 11    35 ms    34 ms    34 ms  41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
 12    33 ms    33 ms    33 ms  core-access-switch1.jnb1.host-h.net [197.189.193.1]
 13    33 ms    32 ms    33 ms  row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
 14    35 ms    35 ms    34 ms  41.203.24.42
 15    34 ms    33 ms    33 ms  197.242.89.170[/COLOR]

Trace complete.

I don't see anything suspect. Read here:

http://mybroadband.co.za/vb/showthread.php/366246-ADSL-ISP-that-makes-use-of-AfricaINX
http://www.africainx.net/

Obviously, the game server hosts use Web Africa or Cybersmart, or some ISP that uses Africa INX. Contact the people whose servers it is.

By the way, that latency is still more than suitable for gaming. I get around 200ms ping to European servers, and it works just fine.

randomwalsh · Dec 5, 2013

How do you guys compare to VOX?

We are currently on a 4mb uncapped with a static ip connected to an over-subscribed telkom exchange.

Ho3n3r · Dec 5, 2013

randomwalsh said:
How do you guys compare to VOX?

We are currently on a 4mb uncapped with a static ip connected to an over-subscribed telkom exchange.

If you have proof that the exchange is congested, then no ISP will be able to help you.

Only Telkom can fix that, and it will be long term.

zaid26 · Dec 5, 2013

Hi Afriman. Thinking of getting business uncapped.
is the prioritisation option either on or off or can it change according to scheduled times that is user managed?

AfriGuy · Dec 5, 2013

jeanres said:
When is the prices of the 10mb business uncapped bundle getting dropped?

Not entirely sure

Telkom haven't passed on any savings for the 10Mbps lines yet.

AfriGuy · Dec 5, 2013

zaid26 said:
Hi Afriman. Thinking of getting business uncapped.
is the prioritisation option either on or off or can it change according to scheduled times that is user managed?

It's entirely up to you if you want it enabled/ disabled

It isn't available on a schedule, you'll have to manually adjust whether it's on or off.

xera · Dec 5, 2013

Ho3n3r said:
I don't see anything suspect. Read here:

http://mybroadband.co.za/vb/showthread.php/366246-ADSL-ISP-that-makes-use-of-AfricaINX
http://www.africainx.net/

Obviously, the game server hosts use Web Africa or Cybersmart, or some ISP that uses Africa INX. Contact the people whose servers it is.

By the way, that latency is still more than suitable for gaming. I get around 200ms ping to European servers, and it works just fine.

Well in my local game I was getting 35ms, when I normally get 9-10ms. 3x increase can be a big deal...

vaalpens · Dec 5, 2013

wow, ok, so a few months ago we were advised to go for business account to get a better experience.
getting about 20-40% throughput on my 4mb business account, but maxing the current line sync speed out on a a prepaid capped account.

combination of streaming, http downloads and p2p game patching as well as steam patching.

graphs and contact info is on ticket NVV-146-52829
unless you want me to make the results public on this forum

*edit - I have tried toggling the Protocol Prioritisation.

techead · Dec 5, 2013

Not 100% sure if this is the right section, but I cannot find another Afrihost Uncapped Thread...

When are Afrihost planning on dropping their pricing?

Currently they are R797/month for 10mb uncapped.

Reply would be appreciated

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