Afrihost Business Uncapped Feedback

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Gunner182 said:
Can someone please tell me why I'm still paying R597 for my 2mb business uncapped bundle, when the new is price is R497? I forget the lame excuse they gave me when I first raised this issue.
Click to expand...

Our system is still in the process of updating pricing and various Telkom confirmations on line speeds.
 
CyCliC said:
Is it possible for an ISP to have some sort of hardware that interrupts its customers connections every few minutes in order to disrupt downloads. I feel like Afrihost is doing that. I can't pull anything without it stopping after a few minutes then I have to resume. HTTP downloads and downloading games to my PS Vita are a problem.
Click to expand...

We definitely don't do anything of the sort.
Perhaps the line/ exchange is to blame here? Have you contacted our Support team?
 
b1scu1t said:
And @AfriPeople
It's been happening more often lately that the latency just shoots through the roof and speeds suffer.
Sometimes after restarting the router it's better but sometimes not.:confused:





After restarting the router

Last Result:
Download Speed: 3431 kbps (428.9 KB/sec transfer rate)
Upload Speed: 287 kbps (35.9 KB/sec transfer rate)
Latency: 54 ms
28/12/2013 18:35:41

After restarting the router again

Last Result:
Download Speed: 2403 kbps (300.4 KB/sec transfer rate)
Upload Speed: 376 kbps (47 KB/sec transfer rate)
Latency: 305 ms
28/12/2013 18:40:12

After restarting again

Last Result:
Download Speed: 2951 kbps (368.9 KB/sec transfer rate)
Upload Speed: 380 kbps (47.5 KB/sec transfer rate)
Latency: 58 ms
28/12/2013 18:49:55

Gonna try to organize another router somewhere to test.
Click to expand...

Looks like there may be an exchange congestion/ over-utilisation or other issue on the 2nd hop here. Have you logged anything with our team?
 
AfriGuy said:
What's the latest from Telkom?
Have you contacted our team on your fault to request a bit more feedback?

I really wish there was a bit more we can do here, but Telkom need to resolve the pending issues in the area.
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I have not heard anything from anyone at Telkom for the last 9+ months regarding this issue.

They constantly lie to Afrihost that the Tech/Techs have been to our property and checked the line and the connections in the house when they have not been anywhere near the damned house besides fiddling with whatever in the manhole outside our property, close open faults when they have not fixed anything, the list goes on.

Not a single person from Hellscum has phoned me, been to the house or done anything to resolve this since I first complained about the line back in March.

I have been sending mails and keeping in contact with the Afrihost care team, but as usual, Hellscum does sweet f-all about the issue.
 
Bursty-dude said:
I have not heard anything from anyone at Telkom for the last 9+ months regarding this issue.

They constantly lie to Afrihost that the Tech/Techs have been to our property and checked the line and the connections in the house when they have not been anywhere near the damned house besides fiddling with whatever in the manhole outside our property, close open faults when they have not fixed anything, the list goes on.

Not a single person from Hellscum has phoned me, been to the house or done anything to resolve this since I first complained about the line back in March.

I have been sending mails and keeping in contact with the Afrihost care team, but as usual, Hellscum does sweet f-all about the issue.
Click to expand...

I think we've kept you as up to date as we possibly can, so I can safely say that we (as a company) have communicated with you over the last 9 months.

Perhaps DSL isn't a stable/ suitable option for you at the moment :(
 
AfriGuy said:
I think we've kept you as up to date as we possibly can, so I can safely say that we (as a company) have communicated with you over the last 9 months.

Perhaps DSL isn't a stable/ suitable option for you at the moment :(
Click to expand...

Make no mistake, Afrihost's feedback and help has been top notch. No complaints on that side.
But Telkom on the other hand.....

I appreciate that you guys and Ladies are doing your utmost to help out with issues, but sadly, it is not your fault for Hellscum being lax in the service department.

ADSL is my only option here where we stay. That is why I chose it over anything else. It is just sad that Telkom went from a really good company, to something that makes most people cry.

Some useless info on how it can be done: when we where in Washington DC in April, we had an issue with the Wifi. Turns out some cables and routers were damaged by a storm the previous night, and 40 minutes later there was a dude there replacing the routers and two others replacing the cables.

This was after 10pm on a Sunday night. And the dudes were all contractors contracted out by the Wifi supplier who the hotel paid for internet access. 40 minutes from first phone call to having the problem fixed. Around 10 minutes after that, we had internet again.

Beat that, Telkom. Under an hour to fix a major problem.
 
Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 4 ms 6 ms 3 ms 192.168.2.1
2 11 ms 10 ms 10 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 21 ms 20 ms 19 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14]
4 22 ms 20 ms 22 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 24 ms 24 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 24 ms 20 ms 23 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 28 ms 23 ms 23 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 21 ms 20 ms 21 ms 196.30.1.39
9 21 ms 20 ms 20 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
10 21 ms 20 ms 20 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 20 ms 20 ms 21 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 5 ms 3 ms 6 ms 192.168.2.1
2 13 ms 10 ms 10 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.11.65]
3 23 ms 24 ms 23 ms 41.181.222.42
4 21 ms 21 ms 21 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 25 ms 24 ms 24 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 21 ms 21 ms 21 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 28 ms 23 ms 23 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 41 ms 43 ms 44 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.109]
9 196 ms 196 ms 198 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
10 199 ms 199 ms 199 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 200 ms 190 ms 207 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 213 ms 215 ms 211 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
13 209 ms 209 ms 209 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 35 seconds. (286.31 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 14 seconds. (555.32 KB/s)


Test End Timestamp
2013/12/30 16:27:55.57

Image => http://www.speedtest.net/my-result/3196832903

London => http://www.speedtest.net/my-result/3196839271
 
Last edited:
Afrigirl said:
Morning

Can you send me a PM with your details, we'll try find what the problem is. Your first hop is a bit of a concern
Click to expand...

No offense but the first hop is normal for my internal network. As I've explained to the tech assisting currently, it's the international speeds that are slow. The issue lies within your cloud, not local as I would have matching problems with local and international speed.

Your internal ticket reference is [#TXV-610-93397]
 
Kosmik said:
No offense but the first hop is normal for my internal network. As I've explained to the tech assisting currently, it's the international speeds that are slow. The issue lies within your cloud, not local as I would have matching problems with local and international speed.

Your internal ticket reference is [#TXV-610-93397]
Click to expand...

I've asked our team to have a look at your ticket and the above test results, they'll be able to give you more information as to what the problem is.
 
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