Afrihost Business Uncapped Feedback

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hammell said:

Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 463ms
Your maximum ping was 724ms

Looking at your average ping, there is definitely something wrong with your line-( Please post the results (at the end of the program) into the forum for advice


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.9.65 with 32 bytes of data:
Reply from 105.236.9.65: bytes=32 time=357ms TTL=254
Reply from 105.236.9.65: bytes=32 time=259ms TTL=254
Reply from 105.236.9.65: bytes=32 time=384ms TTL=254
Reply from 105.236.9.65: bytes=32 time=505ms TTL=254
Reply from 105.236.9.65: bytes=32 time=515ms TTL=254
Reply from 105.236.9.65: bytes=32 time=480ms TTL=254
Reply from 105.236.9.65: bytes=32 time=348ms TTL=254
Reply from 105.236.9.65: bytes=32 time=615ms TTL=254
Reply from 105.236.9.65: bytes=32 time=579ms TTL=254
Reply from 105.236.9.65: bytes=32 time=724ms TTL=254
Reply from 105.236.9.65: bytes=32 time=636ms TTL=254
Reply from 105.236.9.65: bytes=32 time=469ms TTL=254
Reply from 105.236.9.65: bytes=32 time=245ms TTL=254
Reply from 105.236.9.65: bytes=32 time=332ms TTL=254
Reply from 105.236.9.65: bytes=32 time=434ms TTL=254
Reply from 105.236.9.65: bytes=32 time=619ms TTL=254
Reply from 105.236.9.65: bytes=32 time=555ms TTL=254
Reply from 105.236.9.65: bytes=32 time=575ms TTL=254
Reply from 105.236.9.65: bytes=32 time=577ms TTL=254
Reply from 105.236.9.65: bytes=32 time=532ms TTL=254
Reply from 105.236.9.65: bytes=32 time=494ms TTL=254
Reply from 105.236.9.65: bytes=32 time=281ms TTL=254
Reply from 105.236.9.65: bytes=32 time=402ms TTL=254
Reply from 105.236.9.65: bytes=32 time=428ms TTL=254
Reply from 105.236.9.65: bytes=32 time=577ms TTL=254
Reply from 105.236.9.65: bytes=32 time=404ms TTL=254
Reply from 105.236.9.65: bytes=32 time=401ms TTL=254
Reply from 105.236.9.65: bytes=32 time=540ms TTL=254
Reply from 105.236.9.65: bytes=32 time=429ms TTL=254
Reply from 105.236.9.65: bytes=32 time=211ms TTL=254

Ping statistics for 105.236.9.65:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 724ms, Average = 463ms
 
2014-04-10 12:24:52,54
Click to expand...

Definitely looks like line issues :/ it could also be high IPC contention. - how does the account perform with a different ISP's account?

You could try Telkom's guest account - and run the is it my line tool :)

Z
 
hammell said:
But when using my Openweb account I get:

ping -t www.afrihost.co.za

Pinging www.afrihost.co.za [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=32ms TTL=53
Reply from 197.242.144.102: bytes=32 time=32ms TTL=53
Reply from 197.242.144.102: bytes=32 time=34ms TTL=53
Reply from 197.242.144.102: bytes=32 time=35ms TTL=53
Reply from 197.242.144.102: bytes=32 time=34ms TTL=53
Reply from 197.242.144.102: bytes=32 time=31ms TTL=53
Reply from 197.242.144.102: bytes=32 time=40ms TTL=53
Reply from 197.242.144.102: bytes=32 time=480ms TTL=53
Reply from 197.242.144.102: bytes=32 time=829ms TTL=53
Reply from 197.242.144.102: bytes=32 time=768ms TTL=53
Reply from 197.242.144.102: bytes=32 time=815ms TTL=53
Reply from 197.242.144.102: bytes=32 time=454ms TTL=53
Reply from 197.242.144.102: bytes=32 time=32ms TTL=53
Reply from 197.242.144.102: bytes=32 time=32ms TTL=53
Reply from 197.242.144.102: bytes=32 time=31ms TTL=53
Reply from 197.242.144.102: bytes=32 time=32ms TTL=53
Reply from 197.242.144.102: bytes=32 time=46ms TTL=53
Reply from 197.242.144.102: bytes=32 time=45ms TTL=53

Ping statistics for 197.242.144.102:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 829ms, Average = 211ms
Click to expand...

There are also some high pings there - which indicates exchange issues. Try running my tool when on the openweb account, it allows us to see the frequency of the issue :)

Also remember - when changing accounts - you may stabilise your line for a bit :)

Z
 
Gatecrasher said:
2565550219.png


On 8mb/s
Click to expand...

Five and a half hours later:

2565711529.png


But today has been looking healthier than most days.
 
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
 
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
Click to expand...

OFFS

ipc_stallandwaffle.jpg


/meh
 
Last edited:
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
Click to expand...

And of course, the 18th is about as solid as the 10th was.

At the very least:

1) Put up a Network Status Notice as Axxess have done.

2) Suspend new sign ups in the Southern Region

3) Suspend Double-your-bandwidth giveaways and mystery bonuses in the Southern Region.

4) Get your management to commit to a refund/discount strategy for Business Uncapped Users in the Southern Region.

I imagine jeanres is now quite happy that you cancelled his account.
 
Gatecrasher said:
And of course, the 18th is about as solid as the 10th was.

At the very least:

1) Put up a Network Status Notice as Axxess have done.

2) Suspend new sign ups in the Southern Region

3) Suspend Double-your-bandwidth giveaways and mystery bonuses in the Southern Region.

4) Get your management to commit to a refund/discount strategy for Business Uncapped Users in the Southern Region.

I imagine jeanres is now quite happy that you cancelled his account.
Click to expand...

Oh no you didn't :( Don't you dare ask for refunds
 
Gatecrasher said:
And of course, the 18th is about as solid as the 10th was.

At the very least:

1) Put up a Network Status Notice as Axxess have done.

2) Suspend new sign ups in the Southern Region

3) Suspend Double-your-bandwidth giveaways and mystery bonuses in the Southern Region.

4) Get your management to commit to a refund/discount strategy for Business Uncapped Users in the Southern Region.

I imagine jeanres is now quite happy that you cancelled his account.
Click to expand...

I know this situation is far from ideal, and we'll continue to push to have the feedback allocated as quickly as humanly possible. All of the above points have been discussed at length already with AfriMan.
 
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
Click to expand...

What sort of penalty clause did you have with Telkom?
 
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
Click to expand...

You know this is what is really irritating the crap out of me and probably everyone on these forums with issues, these continual promises and nothing ever happens. Do you really think they are going to upgrade on Good Friday?????????
 
PurSpyk!! said:
You know this is what is really irritating the crap out of me and probably everyone on these forums with issues, these continual promises and nothing ever happens. Do you really think they are going to upgrade on Good Friday?????????
Click to expand...

That is the date that they have provided us with - we're going to keep following up and confirming with them in this regard.
 
AfriMan said:
That is the date that they have provided us with - we're going to keep following up and confirming with them in this regard.
Click to expand...

Have you got something in writing from Telkom? Find it strange that the date is set like this, even an article written and then they dropped you.
 
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
Click to expand...

BWAHAHAHHAAHAHAHAHAHAHHAHAHAHAAAAAA FAIL!!! EPIC FAIL!!!! Why don't you go close some more accounts in the meanwhile, that's one way to free up capacity!

It's not even *YOUR* IPC is it? It's MTN's IPC...
 
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