Afrihost Business Uncapped Feedback

Bona Botse · May 26, 2014

hammell said:
I signed up for a static IP but now am being told that I must have a router that supports l2tp. To be fair that's not really my understanding of a static address but rather a vpn but nonetheless... I asked support to help me set up my netgear dgn4000 router for this and they said they didn't know how to... Any ideas?

Read this http://mybroadband.co.za/vb/showthr...-on-Netgear-N750-or-similar-(Axxess-Afrihost) and begin depression mode.

AfriMan · May 26, 2014

sybertiger said:
do u do line manage only?

If I understand correctly - we can definitely manage your line even if you're not taking data from us. Generally means you still save a few bob, at least enough for a happy meal in some cases

AfriMan · May 26, 2014

hammell said:
I signed up for a static IP but now am being told that I must have a router that supports l2tp. To be fair that's not really my understanding of a static address but rather a vpn but nonetheless... I asked support to help me set up my netgear dgn4000 router for this and they said they didn't know how to... Any ideas?

I think some ISP's have other ways of supporting static IP - not sure how they do it. We do it using client initiated L2TP tunneling, which must be supported by your router. If the Netgear does it, then it should be pretty easy to setup to connect to the L2TP server (I've got the details somewhere here)

kohlhtor · May 26, 2014

AfriGuy said:
Very strange that you're having troubles with this
Could you paste the URL here to see if others can test it out?

I see we're still waiting for some feedback on MTN with this.

http://webmail.telkomsa.net/mail/

patrick123 · May 26, 2014

hammell said:
I signed up for a static IP but now am being told that I must have a router that supports l2tp. To be fair that's not really my understanding of a static address but rather a vpn but nonetheless... I asked support to help me set up my netgear dgn4000 router for this and they said they didn't know how to... Any ideas?

I suggest you use http://www.dyndns.org and configure your router's Dynamic DNS setting.

wingnut771 · May 26, 2014

sybertiger said:
do u do line manage only?

If they manage your line, you then have access to tools in the clientzone to reset ports etc, also you can bundle and save.

sybertiger · May 26, 2014

i think i am going to move to AF

just there user cp are worth moving

and they offer 6mbps on business

i will test them and if i am happy i will move my line over

just need that link to get 50% off for the 1st month

AfriGuy · May 26, 2014

kohlhtor said:
http://webmail.telkomsa.net/mail/

Could you perhaps paste a ping/ traceroute result here?
I'd like to see where things are getting lost.

kohlhtor · May 26, 2014

AfriGuy said:
Could you perhaps paste a ping/ traceroute result here?
I'd like to see where things are getting lost.

I,m not at home I try later

kohlhtor · May 26, 2014

AfriGuy said:
Could you perhaps paste a ping/ traceroute result here?
I'd like to see where things are getting lost.

It started 8:00 in the morning on Saturday
It stops my pop mail after this I try webmail it both not working change to Vodacom on my ipad mail works
Change adsl to telkom everything is working

AfriGuy · May 26, 2014

kohlhtor said:
It started 8:00 in the morning on Saturday
It stops my pop mail after this I try webmail it both not working change to Vodacom on my ipad mail works
Change adsl to telkom everything is working

Odd, there shouldn't be anything blocking this from our end.
Best bet here would be to paste a traceroute to either the webmail interface or a mail server that you use.

kohlhtor · May 26, 2014

Funny everything is working know I change back to afrihost DNS and it is working know

But I still get no reply from my ticket your service is not as it was last year no afrihost on weekend on my broadband telephone support only to 15:00 chad is not working wait 10 min than tell me all support are busy open a ticket this was at 12:30 on Saturday first reply on the ticket was 18:43 this is 6 hr on a Business DSL

cortexenslaver · May 26, 2014

....and the speeds are shocking AGAIN this evening. AH 10MB Business, barely getting 4MB speeds

Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 8ms
Your maximum ping was 14ms

Looking at your average ping, your line seems to be running perfectly

It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP :-(

Detailed Report

Code:

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=11ms TTL=254
Reply from 105.236.13.129: bytes=32 time=9ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=9ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=14ms TTL=254
Reply from 105.236.13.129: bytes=32 time=10ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=10ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=10ms TTL=254
Reply from 105.236.13.129: bytes=32 time=14ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=9ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=11ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=10ms TTL=254

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 14ms, Average = 8ms
 
2014/05/26 19:57:31.18 

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3    36 ms    35 ms    43 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  4    46 ms    43 ms    44 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5     9 ms     8 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7     9 ms    10 ms    15 ms  196.44.0.74 
  8    10 ms    10 ms    10 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  9    15 ms    14 ms    11 ms  tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1] 
 10    10 ms    11 ms     9 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 11    10 ms     9 ms    10 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 12    10 ms     9 ms    10 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 13    10 ms    10 ms    10 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    10 ms    10 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    14 ms    12 ms    14 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3    22 ms    21 ms    20 ms  41.181.201.94 
  4     9 ms    44 ms     9 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  5     9 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  6    26 ms    22 ms    27 ms  196.44.31.106 
  7   158 ms   157 ms   153 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  8   152 ms   151 ms   151 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  9   152 ms   151 ms   151 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
 10   152 ms   155 ms   151 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 11   155 ms   154 ms   158 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 12   153 ms   153 ms   152 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 1:21 seconds. (250.95 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 55 seconds. (290.54 KB/s)
  
  
  
  
Test End Timestamp 
2014/05/26 19:56:47.69

PurSpyk!! · May 26, 2014

What am I paying for, this is on a 8MB Business Uncapped account!!!

Last Result: CTP to JHB
Download Speed: 2880 kbps (360 KB/sec transfer rate)
Upload Speed: 861 kbps (107.6 KB/sec transfer rate)
Latency: 31 ms
Monday, 26 May 2014 20:45

Last Result: CPT to International
Download Speed: 2904 kbps (363 KB/sec transfer rate)
Upload Speed: 831 kbps (103.9 KB/sec transfer rate)
Latency: 162 ms
Monday, 26 May 2014 20:47

Last Result: CPT to CPT
Download Speed: 4577 kbps (572.1 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 15 ms
Monday, 26 May 2014 20:48

This is really crap service, restarted router, etc never helps. Also what happened to sorting out the business clients that got poor service during the ipc issues, this never materialised?

Speeds seem a bit better this morning, but no help to me when I needed to download stuff last night, not good enough!

savage · May 26, 2014

Yup - can't even get to www.afrihost.co.za

Ironic, considering that the end of the week it's pay up time again... Afrihost has SERIOUSLY become the biggest *****hole of a ISP ever... Can't be bothered about their customers, just want their money...

Hectic · May 26, 2014

@afridudes.
If I pause my service tomorrow or the day after, will I still be debited next month?

Wasabee! · May 26, 2014

kohlhtor said:
Funny everything is working know I change back to afrihost DNS and it is working know

But I still get no reply from my ticket your service is not as it was last year no afrihost on weekend on my broadband telephone support only to 15:00 chad is not working wait 10 min than tell me all support are busy open a ticket this was at 12:30 on Saturday first reply on the ticket was 18:43 this is 6 hr on a Business DSL

Please go back to primary school and ask for English classes. Especially punctuation.

sybertiger · May 26, 2014

just when i canceled my ow

and want to go to AH
this bad feedback comes up

kohlhtor · May 26, 2014

Wasabee! said:
Please go back to primary school and ask for English classes. Especially punctuation.

Sorry I'm German

DragonMolester · May 27, 2014

kohlhtor said:
Sorry I'm German

Me to

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