Afrihost Business Uncapped Feedback

Status
Not open for further replies.
gson said:
Someone make a call to telkom post refrence number ,I'll call log a fault n refrence previous number also mention you on afrihost.
Click to expand...


Trying to log a fault with telkom on 10210 but it keeps saying to call during office hours...
 
I'm with mweb, and I'm having exact same issue. I'm also from durban.

About 5pm today my Internet started being super slow. Webpages take 15-20min to load.

Tried calling telkom but was on hold for 40min. Eventually gave up.
 
Reddevil10 said:
I'm with mweb, and I'm having exact same issue. I'm also from durban.

About 5pm today my Internet started being super slow. Webpages take 15-20min to load.

Tried calling telkom but was on hold for 40min. Eventually gave up.
Click to expand...

So we can safely say that it is a telkom issue then...
 
Kosmik said:
Possibly but most of our lines are bundled so it's still a Afrihost issue to deal with and sort out on our behalf, not claim ignorance for over 4 hours!
Click to expand...

You sir are correct, the reason why I took a bundled package was so that I did not have to deal with telkom plus it was R100 cheaper, :)
 
Afriman/Guy There is definitely a streaming problem on the AH network, yesterday I got a test account from <redacted> and I was able to stream 720P on a 2meg line. The buffering bar was miles ahead of the "playing" bar, now my 1Meg buffer on 480P every 2 seconds.
 
New day and still no answers? I see the maximum something came down last night was at 130kb/s. At the moment browsing is still borked and I think items are still trying to download at 6kb/s, including steam etc.
 
Kosmik said:
New day and still no answers? I see the maximum something came down last night was at 130kb/s. At the moment browsing is still borked and I think items are still trying to download at 6kb/s, including steam etc.
Click to expand...

+1 experiencing the same issue.
 
I think most of the comments here relate to services in Durban.

We've received reports and also seen some reports from other ISP's of data transfer problems in the Durban area. Telkom don't have this officially listed on their notice board but there is maintenance underway on the Durban North Exchange.

I'll try and find out more form Telkom so we can confirm what is happening :(
 
Rickster said:
Afriman/Guy There is definitely a streaming problem on the AH network, yesterday I got a test account from <redacted> and I was able to stream 720P on a 2meg line. The buffering bar was miles ahead of the "playing" bar, now my 1Meg buffer on 480P every 2 seconds.
Click to expand...

2Mbps is a very tight fit for 720p traffic. Also, if you are comparing a capped account on a 2Mbps line with a 1Mbps Uncapped account, then it's not a very straight comparison because of the rate limit.

Do you get the same experience if you use a Free GB account that is not rate limited on the same line?
 
AfriMan said:
I think most of the comments here relate to services in Durban.

We've received reports and also seen some reports from other ISP's of data transfer problems in the Durban area. Telkom don't have this officially listed on their notice board but there is maintenance underway on the Durban North Exchange.

I'll try and find out more form Telkom so we can confirm what is happening :(
Click to expand...

Thanks - keep us informed :)
 
Performance through the toilet atm on 20mbps account.


Web Africa capped account at full line speed. Simphiwe N from support tells me it is a port problem and I must contact telkom.


WHY OH WHY can you not have competent people on your desk?
 
requiem said:
Performance through the toilet atm on 20mbps account.


Web Africa capped account at full line speed. Simphiwe N from support tells me it is a port problem and I must contact telkom.


WHY OH WHY can you not have competent people on your desk?
Click to expand...

Also getting bad speeds at the moment.
 
requiem said:
Performance through the toilet atm on 20mbps account.


Web Africa capped account at full line speed. Simphiwe N from support tells me it is a port problem and I must contact telkom.


WHY OH WHY can you not have competent people on your desk?
Click to expand...

I don't know the details of the conversation or what details were shared. I do believe our guys are very competent and experienced and work with the information that they are provided with. I am sure that Simphiwe made the best diagnosis he could.

I'd be happy to look over this if you'd like to PM me :)
 
Some hope:

Outage Num:22777
Telkom ADSL outage affecting Durban Areas
Telkom ADSL services in the following area may be Inaccessible : Durban and Surrounding Areas : Data Transfer issues
Start Date:2014-09-10 21:04:57
End Date:
Status:Open
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X