Why no reply to my post?
Sorry we missed your post
Is this it?
If so, do you have a traceroute that I can look at?
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Afrihost Business Uncapped Feedback
- Thread starter Lino
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Sorry we missed your post
Is this it?
If so, do you have a traceroute that I can look at?
Ho3n3r
Honorary Master
Really sorry that you missed out here
Did you manage to grab any tests when you saw the issues though? It'll help us pinpoint where any potential issues are coming in.
Nah I just left the house, was about to moer something I'm not supposed to. And while it was happening I was just trying EVERYthing I could to re-enter the race in time.
DemonicBunnee
Active Member
Hey bud,
Do you have any correspondence from this guy you could share with me? I was playing ranked and even though my team won the game, I'm being punished for leaving. I am hoping if I could send Riot some proof that there were issues beyond my control, they might restore my LP to where it was before the game...
I mailed Afrihost, to ask if they could maybe send me something to forward to Riot as proof, but the response was just that they don't keep logs and I should have run a traceroute to have evidence of congestion. Lovely when you pay extra for a premium service and thats the kind of response you get.
I can get that, sorry again
If you notice this again lets get some tests going so I can better track the problem down.
What racing game do you play btw?
Ho3n3r
Honorary Master
I can get that, sorry again
If you notice this again lets get some tests going so I can better track the problem down.
What racing game do you play btw?
I will for sure - we test a lot, mostly every evening for at least an hour or 90 minutes, so this is what infuriated me so much that for the whole 2 weeks, nothing, nada, niks issues, and then 3 minutes into qualifying it started happening. I saw on Twitter as well man people struggled with packet loss on WoW and BF etc., similar symptoms, on Afrihost.
It is Formula SimRacing, it uses the rFactor 2 game. This is the exact race I was supposed to be in - you'll probably still see me in qualifying for a while until it totally goes to... well, you know...
[video=youtube;cUJn7uYzjdk]https://www.youtube.com/watch?v=cUJn7uYzjdk&list=UUb6FnVVxTQVm5QdxCxYMV2g[/video]
Hhhmm, if it's mostly in the evenings it could point to an exchange related issue/ congestion
I'll need to see some tests though, see if you can run some traceroutes when you get home.The racing looks awesome dude!!
requiem
Expert Member
- Joined
- May 10, 2009
- Messages
- 4,070
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- 1,161
So I was just told my account has been marked as a problem customer because I want to speak to a manager and not first line support when first line support think the solution to my problems is to blame telkom / my line / exchange etc.....
Apparently expecting competent staff to work at a company I am paying for a service - or expecting my problem of intermittent to bad connectivity to be resolved in a reasonable amount of time (been almost 6 days now) is unreasonable of me.
Apparently expecting competent staff to work at a company I am paying for a service - or expecting my problem of intermittent to bad connectivity to be resolved in a reasonable amount of time (been almost 6 days now) is unreasonable of me.
Odd, there's no setting for that on our systems.
Please PM me your info so I can have this looked at.
requiem
Expert Member
- Joined
- May 10, 2009
- Messages
- 4,070
- Reaction score
- 1,161
Strange how you and them have different opinions on this. PM Sent.
I apologise for the rage, but I don't see how it is acceptable to pay R2k a month for a service that is shoddy at best for almost 1/4 of the month.
As mentioned via PM, nothing has been logged against your account - nor do we have a button/ notification to say xyz when viewing it. Apologies if this info has been conveyed, it's incorrect.
I'll troubleshoot with you further via PM.
Ho3n3r
Honorary Master
Hhhmm, if it's mostly in the evenings it could point to an exchange related issue/ congestion
The racing looks awesome dude!!
Well the races are between 3 and 5PM on a Sunday afternoon. The exact issues started at around 15:50 yesterday.
The racing is awesome indeed.
Hhhmm, could be pointing to congestion
Could you run some tests tonight? Just dump them in a PM to me and we can take things from there.
I've been meaning to build a gaming rig for ages now and get rFactor installed. Forza is keeping me busy, and I'm proper excited for Forza 5
Ho3n3r
Honorary Master
Hhhmm, could be pointing to congestion
Could you run some tests tonight? Just dump them in a PM to me and we can take things from there.
I've been meaning to build a gaming rig for ages now and get rFactor installed. Forza is keeping me busy, and I'm proper excited for Forza 5
I did a speedtest at the time and ping was fine, very normal. Speed was also fine, I just had packet loss. I didn't have time to do a traceroute. So yeah, pretty sure it wasn't congestion.
Here are some tweets around the same time of others having the same time, for your viewing displeasure:
https://twitter.com/ladeamon/status/511158340567961600
https://twitter.com/RushkaVenter/status/511157377031499777
https://twitter.com/Stilliedotcoza/status/511154882460803074
wewel
Member
Hi,
is it possible to have uncapped for the remainder of this month and then move over to a capped package ?
i am getting my new line installed tomorrow and would like to catch up on some downloading and then from next month normal 100 Gig account should work, but some service providers i have been with in the past have this 1 calender month cancellation policy ?
is it possible to have uncapped for the remainder of this month and then move over to a capped package ?
i am getting my new line installed tomorrow and would like to catch up on some downloading and then from next month normal 100 Gig account should work, but some service providers i have been with in the past have this 1 calender month cancellation policy ?
Hhmm, very odd indeed!
Lemme see if I can trend something on our network graphs.
What's your experience like now?
Greetings
Do you have a package with us at the moment?
If it's a new signup, it'll be billed at pro-rata - if you'd prefer a Capped option next month you need to make the change before the 25th of this month
wewel
Member
Sweet Just signed up 10 min ago, 4mb Uncapped here we come haha thanks everything was on the website was just to lazy to read
haha thanks everything was on the website was just to lazy to read
Sweet Just signed up 10 min ago, 4mb Uncapped here we come
Awesome! Welcome aboard then
Just remember, that if you still wanna move over to Capped you need to make the change before the 25th of the month.
wewel
Member
Awesome! Welcome aboard then
Just remember, that if you still wanna move over to Capped you need to make the change before the 25th of the month.
Awesome will do "puts reminder on phone"
Ho3n3r
Honorary Master
It's pretty good. It was pretty much just for the duration of the actual race there, which was about an hour.
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