Afrihost Business Uncapped Feedback

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I don't think it's a AH only problem. I took this after I was having issues hosting a payday 2 game for my friend (he was complaining of lag.) so I switched to my Telkom account to see if it was any better. I did a speed test from Cpt(where I live) to Jhb(where he lives):

https://i.imgur.com/oQtru87.jpg?1
Apologies for the quality. The actual download FAILED.

I'm not defending AH here. In fact I'm quite annoyed by what seems to be some international streaming barrier (as mentioned by cortexenslaver) as I've recently got into twitch and watching the professional CSGO games. It's quite hard to enjoy twitch when you can barely watch it at medium or low despite having a 6mb account that can do 720p on youtube.

I just feel like this is the state of internet in SA. Broken and second rate. No ISP is perfect and most will probably lie to you or have some hidden clause that allows them to secretly shape/throttle traffic. You've got to just decide which ISP is the lesser evil.
 
image132 said:
I don't think it's a AH only problem. I took this after I was having issues hosting a payday 2 game for my friend (he was complaining of lag.) so I switched to my Telkom account to see if it was any better. I did a speed test from Cpt(where I live) to Jhb(where he lives):

https://i.imgur.com/oQtru87.jpg?1
Apologies for the quality. The actual download FAILED.

I'm not defending AH here. In fact I'm quite annoyed by what seems to be some international streaming barrier (as mentioned by cortexenslaver) as I've recently got into twitch and watching the professional CSGO games. It's quite hard to enjoy twitch when you can barely watch it at medium or low despite having a 6mb account that can do 720p on youtube.

I just feel like this is the state of internet in SA. Broken and second rate. No ISP is perfect and most will probably lie to you or have some hidden clause that allows them to secretly shape/throttle traffic. You've got to just decide which ISP is the lesser evil.
Click to expand...

I think as an ISP, we try our best to be transparent and give you the information as we get it. I can promise we don't lie or manipulate information in any way. Sometimes it's not the answer some clients would like, but we do our best to communicate as much as we can.

I think this is why it's so important for me (and AH in general) that we establish a trust relationship so that in time where our performance may not be as good as we'd like, our clients can always trust in the information we provide and know that we are doing our best to improve.
 
My account seems to be better since yesterday. There are still some hiccups every now and then, but nothing major.

EDIT: On streaming and browsing, p2p is still hopeless.
 
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5plus2equals9 said:
My account seems to be better since yesterday. There are still some hiccups every now and then, but nothing major.

EDIT: On streaming and browsing, p2p is still hopeless.
Click to expand...

Glad to hear things are looking up :)
What P2P services are you using that are slow?
 
Deteriorating.

local
2711511332.png


international
2711510504.png


It was much better a couple of hours ago.
10Mb/s
 
AfriGuy said:
Monitoring wise, we're looking much better today. Not 100% but much, much better!
Do you have comparison results from earlier this morning?
Click to expand...

I didn't save them. But i did test around 10.25am and was near full speed on local. International was about twice as fast as now.
 
Gatecrasher said:
I didn't save them. But i did test around 10.25am and was near full speed on local. International was about twice as fast as now.
Click to expand...

Sorry about that :(
According to the graphs, network activity is the same now as it was at around 8am. Lets keep testing, I think we're heading for clear waters.
 
AfriMan said:
I think as an ISP, we try our best to be transparent and give you the information as we get it. I can promise we don't lie or manipulate information in any way. Sometimes it's not the answer some clients would like, but we do our best to communicate as much as we can.

I think this is why it's so important for me (and AH in general) that we establish a trust relationship so that in time where our performance may not be as good as we'd like, our clients can always trust in the information we provide and know that we are doing our best to improve.
Click to expand...

Which is why I've been a customer for 3 years (almost 4) years now. But I'm also a very understanding person. I know that you guys can only be as good as telkom can let you be which is where many of the issues arise from. These hiccups are often sorted out reasonably quickly so you won't usually hear me complain.

Currently my only real complaint is the twitch streaming which has never felt like it's working properly except for the few times early in the morning (about 1am) when I can even hit source quality.
 
@AfriGuy - can one migrate the line portion of the DSL to AXXESS directly or must it go to Telkom and then AXXESS?

Thanks!
 
JvanD said:
@AfriGuy. You are right, thanks!
Click to expand...

Quick question: I cant seem to find out if my line has been cancelled as the connectivity portion is now missing and no one can help but I recieved an e-mail that stated that they cancelled the line cancel request.

My reference number is:

*****

My telephone number is:

******

Can you assist in finding out if the line portion is now cancelled or whats going on with it?

Thanks!
 
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JvanD said:
Quick question: I cant seem to find out if my line has been cancelled as the connectivity portion is now missing and no one can help but I recieved an e-mail that stated that they cancelled the line cancel request.

My reference number is:

<snip>

Can you assist in finding out if the line portion is now cancelled or whats going on with it?

Thanks!
Click to expand...

^^ Edit your post and PM your personal details rather!
 
JvanD said:
Quick question: I cant seem to find out if my line has been cancelled as the connectivity portion is now missing and no one can help but I recieved an e-mail that stated that they cancelled the line cancel request.

My reference number is:

WSC #QKZ-237-91584

My telephone number is:

removed

Can you assist in finding out if the line portion is now cancelled or whats going on with it?

Thanks!
Click to expand...

The data is still there, the line is cancelled though :(
Edit: Our system is showing the line as cancelled, may be a reporting error. Please PM so we can discuss further :)

Please PM me a bit more info - I'm running some checks to see why the cancellation went through.
 
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13 days now of restricted speed.


Absolutely disgusting afrihost.
 
Every ****ing day
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    4 |    4 |    1 |    2 |    4 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    4 |    4 |    9 |   17 |   25 |   25 |
|                          41.181.221.214 -    0 |    4 |    4 |  200 |  206 |  212 |  212 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    4 |    4 |  185 |  200 |  214 |  214 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |    4 |    4 |  187 |  202 |  221 |  212 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    4 |    4 |  190 |  205 |  216 |  216 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    4 |    4 |  179 |  202 |  212 |  207 |
|                            google.co.za -    0 |    4 |    4 |  193 |  202 |  211 |  211 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
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